Introduction
Greetings everyone! Are you planning on traveling to Indonesia, and looking for a reliable airline to take you to your destination? Look no further than Lion Air Indonesia, one of the country’s largest airlines.
However, we understand that planning a trip can be overwhelming, and you might have concerns or questions about the airline. That’s why we created this comprehensive guide to Lion Air’s call center, which will answer all your queries and help you plan your trip with ease.
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In this article, we will go over the history of Lion Air and its services, the importance of its call center, how to reach customer support, useful contact information, and frequently asked questions (FAQs).
The History of Lion Air Indonesia
Lion Air Indonesia was founded in 1999 by Rusdi and Kusnan Kirana. The airline began its operations with just one aircraft and a handful of employees. Today, it has over 110 aircraft in its fleet and operates flights to more than 126 destinations across Indonesia and Asia.
Lion Air is known for its affordable flight tickets, but it also offers in-flight services such as meals, entertainment, and baggage allowances. The airline has won several awards, including “The World’s Best Low-Cost Airline” by Skytrax in 2013 and 2016.
The Importance of Lion Air Indonesia’s Call Center
Lion Air’s call center is an essential part of its customer service. It serves as a point of contact for customers who need assistance with their booking, flight rescheduling, baggage inquiries, refunds, and other concerns. The call center operates 24/7, making it easy for travelers to reach customer support at any time of the day.
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How to Reach Lion Air Indonesia’s Call Center
There are several ways to reach Lion Air’s call center:
| Contact Method | Details |
|---|---|
| Phone | +62 21 6379 8000 (Jakarta) or 0 804 1 777 888 (within Indonesia) |
| customer_care@lionair.co.id | |
| Live Chat | Available on Lion Air’s website |
| Social Media | Facebook, Twitter, Instagram, and LINE (@lionairgroup) |
Frequently Asked Questions (FAQs)
Here are some of the most frequently asked questions about Lion Air Indonesia:
1. What are Lion Air’s baggage allowances?
Lion Air’s baggage allowances vary depending on the destination, cabin class, and ticket type. For domestic flights, the maximum baggage allowance is 15 kg for economy class and 30 kg for business class. For international flights, the maximum baggage allowance is 20-30 kg for economy class and 30-40 kg for business class.
2. How do I check my flight status?
You can check your flight status by entering your flight details on Lion Air’s website or mobile app.
3. Can I cancel or reschedule my flight?
Yes, you can cancel or reschedule your flight by contacting Lion Air’s call center. However, fees and restrictions may apply depending on your ticket type and the time of your request.
4. What in-flight services does Lion Air provide?
Lion Air provides in-flight services such as meals, entertainment, and duty-free shopping. However, these services may vary depending on the route and cabin class.
5. How do I request a refund?
You can request a refund by contacting Lion Air’s call center or submitting a refund request form on its website. Refunds are subject to fees and conditions depending on your ticket type.
6. What payment methods are accepted by Lion Air?
Lion Air accepts payment by credit card, debit card, internet banking, ATM transfer, cash deposit, and web cash.
7. How do I book a flight?
You can book a flight on Lion Air’s website, mobile app, call center, or travel agents. Make sure to check the fare rules and terms and conditions before making a reservation.
8. Does Lion Air have a frequent flyer program?
Yes, Lion Air has a frequent flyer program called Lion Air Passport. You can earn and redeem points for flights, upgrades, and other rewards.
9. What types of aircraft does Lion Air use?
Lion Air uses various types of aircraft, including Boeing 737-800, Airbus A330-300, and ATR 72-600.
10. Does Lion Air offer special assistance for passengers with disabilities?
Yes, Lion Air provides special assistance for passengers with disabilities or medical conditions. Make sure to inform the airline in advance and provide relevant medical documents if necessary.
11. What destinations does Lion Air serve?
Lion Air serves over 126 destinations across Indonesia and Asia, including Bangkok, Singapore, Kuala Lumpur, and Manila.
12. Can I select my seat in advance?
Yes, you can select your seat in advance by visiting Lion Air’s website or mobile app. However, fees may apply depending on your ticket type and seat preference.
13. What is Lion Air’s pet policy?
Lion Air allows pets to travel in the cabin or cargo hold, depending on their size and weight. Make sure to inform the airline in advance and comply with the regulations and requirements.
Conclusion
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Overall, Lion Air Indonesia is a reliable airline that offers affordable prices and a variety of services to its customers. Its call center is an essential component of its customer service, providing assistance and support to travelers 24/7.
If you have any further questions or concerns about Lion Air, don’t hesitate to contact its call center or visit its website for more information. We hope this guide has been helpful to you and wish you a safe and enjoyable trip with Lion Air Indonesia!
Closing Statement with Disclaimer
The information presented in this article is accurate at the time of writing, but may be subject to change without notice. We are not affiliated with Lion Air Indonesia or its partners, and this guide is not intended to replace or override any official policies or guidelines. We encourage you to check Lion Air’s website or contact its call center for the most up-to-date information and assistance.
Thank you for reading, and happy travels!