Introduction
Welcome to the ultimate guide on Lieferando call center! As one of the leading food delivery services in Europe, Lieferando has created a reliable and efficient call center to support its customers. Whether you want to place an order, track your delivery or report an issue, the Lieferando call center is at your service. In this article, we will provide you with a comprehensive overview of the Lieferando call center, including its history, services, and FAQs. So, sit back, relax and let’s dive into the world of Lieferando!
What is Lieferando?
Lieferando is a food delivery service that was founded in 2009 in Berlin, Germany. It started as a small startup but quickly gained popularity due to its user-friendly platform and diverse food options. Today, Lieferando operates in more than 10 countries, including Germany, Austria, Switzerland, and the Netherlands. It has over 35,000 restaurants on its platform and delivers millions of orders every month.
What is the Lieferando Call Center?
The Lieferando call center is a customer support channel that allows users to contact Lieferando in case of any issues, questions or feedback. It operates 24/7 and is available in different languages, depending on the country. The Lieferando call center aims to provide fast and effective solutions to its customers, ensuring a seamless experience throughout the ordering and delivery process.
How to Contact the Lieferando Call Center?
There are different ways to contact the Lieferando call center, depending on the country and the type of issue. Here are the main methods:
| Method | Description |
|---|---|
| Phone | Users can call the Lieferando hotline in their respective countries to get in touch with the customer support team. |
| Users can send an email to the Lieferando support team by filling out a form on the website or app. | |
| Chat | Users can use the in-app chat feature to communicate with the customer support team in real-time. |
What Services Does the Lieferando Call Center Offer?
The Lieferando call center offers various services to its customers, including:
1. Order Placement
The Lieferando call center can assist users in placing their orders, either by phone or chat. Users can provide their order details, including the restaurant, menu items, and delivery address, and the customer support team will place the order on their behalf.
2. Order Tracking
The Lieferando call center can also provide users with real-time updates on their order status. Users can contact the support team to inquire about the estimated delivery time, the delivery person’s contact details, and any other relevant information.
3. Issue Resolution
If users encounter any issues with their orders, such as missing items, wrong orders, or delayed delivery, they can contact the Lieferando call center for assistance. The customer support team will investigate the issue and provide a solution, such as a refund or a voucher.
4. Feedback Collection
The Lieferando call center also collects feedback from its customers on the ordering and delivery experience. Users can share their suggestions, complaints, or compliments with the customer support team, who will forward them to the relevant departments.
FAQs
1. What is the Lieferando delivery fee?
The Lieferando delivery fee varies depending on the restaurant and the location. Users can check the delivery fee before placing their order.
2. How long does Lieferando take to deliver?
The delivery time depends on the restaurant’s preparation time and the distance to the delivery address. Users can track their order in real-time to get an estimated delivery time.
3. How can I pay for my Lieferando order?
Lieferando accepts various payment methods, including credit cards, PayPal, and Sofort. Users can select their preferred payment method during the checkout process.
4. Can I cancel my Lieferando order?
Users can cancel their Lieferando orders before the restaurant starts preparing the food. If the restaurant has already started preparing the food, users cannot cancel their order.
5. What if my Lieferando order is incorrect?
If your Lieferando order is incorrect or missing items, you can contact the customer support team to request a refund or a replacement.
6. Can I get a refund for my Lieferando order?
Yes, users can get a refund for their Lieferando orders if they encounter any issues, such as missing items, wrong orders, or delayed delivery. The customer support team will investigate the issue and provide a solution.
7. Does Lieferando offer discounts or voucher codes?
Yes, Lieferando offers various discounts and voucher codes, especially for new users or for orders above a certain amount. Users can check the Lieferando website or app to find the latest offers.
8. Can I order from multiple restaurants on Lieferando?
No, users cannot order from multiple restaurants on Lieferando. Each order must be placed separately for each restaurant.
9. Can I change my delivery address on Lieferando?
Yes, users can change their delivery address on Lieferando before the restaurant starts preparing the food. If the restaurant has already started preparing the food, users cannot change their delivery address.
10. What if the restaurant I want to order from is not on Lieferando?
If the restaurant is not on Lieferando, users cannot order from it. However, they can suggest the restaurant to Lieferando by filling out a form on the website or app.
11. Can I schedule my Lieferando order for a specific time?
Yes, users can schedule their Lieferando orders for a specific time, up to 7 days in advance.
12. Can I order alcohol on Lieferando?
Yes, users can order alcohol on Lieferando, depending on the country and the restaurant. Users may need to provide proof of age before receiving the order.
13. How can I contact the Lieferando call center?
Users can contact the Lieferando call center by phone, email or chat, depending on the country and the type of issue. The contact information is available on the Lieferando website and app.
Conclusion
In conclusion, the Lieferando call center is a crucial part of the Lieferando food delivery service, providing fast and effective solutions to its customers. Whether you have an issue, a question, or feedback, the Lieferando call center is always at your service. We hope this ultimate guide has provided you with all the information you need to know about the Lieferando call center. Don’t hesitate to contact the customer support team if you need any assistance. Bon appétit!
Closing Statement with Disclaimer
The information provided in this article is for general purposes only and may be subject to change without notice. We do not endorse or affiliate with any of the brands or companies mentioned in this article. We are not responsible for any inaccuracies or errors in the article, and we do not guarantee the accuracy or completeness of the information. Readers are advised to verify the information before making any decisions or actions based on it.