Leger Marketing Montreal Call Center: Everything You Need to Know

Greetings! Are you looking for a reliable call center service in Montreal? Look no further than Leger Marketing Montreal Call Center. This renowned company offers top-notch call center services to businesses looking to enhance their customer service and customer satisfaction levels. With years of experience in the industry and a team of highly skilled professionals, Leger Marketing Montreal Call Center is the go-to choice for businesses of all sizes and industries.

Introduction

When it comes to running a successful business, having excellent customer service is crucial. Customers are the lifeblood of any organization, and ensuring they are satisfied with your products and services is paramount. One of the best ways to ensure customer satisfaction is by having a reliable call center service. This is where Leger Marketing Montreal Call Center comes in.

Leger Marketing Montreal Call Center is a leading provider of call center services in Montreal. The company is committed to helping businesses deliver the best customer service experience to their clients. With its state-of-the-art facilities and a team of highly skilled professionals, Leger Marketing Montreal Call Center provides excellent call center services that are tailored to the unique needs of each business.

Whether you are a small start-up or a large enterprise, Leger Marketing Montreal Call Center has the expertise and resources to help you improve your customer service levels. In this article, we’ll take a closer look at Leger Marketing Montreal Call Center, its services, and how it can help your business.

Who is Leger Marketing Montreal Call Center?

Leger Marketing Montreal Call Center is a subsidiary of Leger, the largest Canadian-owned market research and analytics firm. The company was established in 1986 and has since grown to become a leading provider of call center services in Montreal. Leger Marketing Montreal Call Center specializes in inbound and outbound call center services, including customer service, telemarketing, lead generation, and appointment setting.

What sets Leger Marketing Montreal Call Center apart from other call center services?

There are several factors that set Leger Marketing Montreal Call Center apart from other call center services. These include:

  • Years of experience in the industry
  • A team of highly skilled professionals
  • State-of-the-art facilities
  • Customized solutions tailored to each business’s unique needs
  • A commitment to delivering exceptional customer service

What are the services offered by Leger Marketing Montreal Call Center?

Leger Marketing Montreal Call Center offers a wide range of call center services, including:

  • Inbound call center services: This includes customer service, technical support, order taking, and more.
  • Outbound call center services: This includes telemarketing, lead generation, appointment setting, and more.
  • Multilingual call center services: This includes services in French, English, and other languages.
  • Sales and customer service training: This includes customized training programs to help businesses improve their customer service and sales skills.
  • Market research: This includes quantitative and qualitative research studies to help businesses make informed decisions.

What are the benefits of using Leger Marketing Montreal Call Center?

There are several benefits of using Leger Marketing Montreal Call Center, including:

  • Improved customer satisfaction levels
  • Increased sales and revenue
  • Cost-effective solutions
  • Flexible and customizable services
  • Access to state-of-the-art facilities and technology
  • Reduced workload for businesses
  • Expertise in multiple industries

What is the process for working with Leger Marketing Montreal Call Center?

Working with Leger Marketing Montreal Call Center is easy. Here’s the process:

  1. Consultation: The company will meet with you to discuss your business’s unique needs and recommend customized solutions.
  2. Strategy development: Leger Marketing Montreal Call Center will develop a strategy based on your business’s goals and objectives.
  3. Implementation: The company will implement the strategy and provide ongoing support and guidance throughout the process.
  4. Monitoring and feedback: Leger Marketing Montreal Call Center will monitor the results of the strategy and provide feedback to help your business improve its customer service levels.
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What industries does Leger Marketing Montreal Call Center specialize in?

Leger Marketing Montreal Call Center specializes in multiple industries, including:

  • Financial services
  • Healthcare
  • Retail
  • Telecommunications
  • Travel and hospitality

What are the qualifications of Leger Marketing Montreal Call Center’s team members?

Leger Marketing Montreal Call Center’s team members are highly skilled professionals with years of experience in the industry. The company values ongoing training and development and ensures that its team members are up-to-date with the latest trends and best practices in the call center industry.

About Leger Marketing Montreal Call Center

The History of Leger Marketing Montreal Call Center

Leger Marketing Montreal Call Center was established in 1986 as a division of Leger, the largest Canadian-owned market research and analytics firm. The company started with a small team of professionals and has since grown to become a leading provider of call center services in Montreal.

Over the years, Leger Marketing Montreal Call Center has expanded its services to include inbound and outbound call center services, multilingual call center services, sales and customer service training, and market research. The company is committed to delivering exceptional customer service and helping businesses improve their customer satisfaction levels.

The Mission of Leger Marketing Montreal Call Center

The mission of Leger Marketing Montreal Call Center is to help businesses deliver the best customer service experience to their clients. The company achieves this by providing customized call center solutions tailored to each business’s unique needs.

The Vision of Leger Marketing Montreal Call Center

The vision of Leger Marketing Montreal Call Center is to be the leading provider of call center services in Montreal and to continue delivering exceptional customer service to businesses of all sizes and industries.

The Values of Leger Marketing Montreal Call Center

Leger Marketing Montreal Call Center values:

  • Integrity
  • Excellence
  • Collaboration
  • Innovation
  • Commitment to customers

The Leadership of Leger Marketing Montreal Call Center

The leadership team of Leger Marketing Montreal Call Center is comprised of highly experienced professionals with years of experience in the call center industry. The team is committed to delivering exceptional customer service and ensuring that businesses achieve their goals and objectives.

The Facilities of Leger Marketing Montreal Call Center

Leger Marketing Montreal Call Center’s facilities are state-of-the-art and equipped with the latest technology to ensure that businesses receive the best call center services. The company’s facilities are located in Montreal and are easily accessible to businesses of all sizes and industries.

The Technology of Leger Marketing Montreal Call Center

Leger Marketing Montreal Call Center uses the latest technology to provide businesses with the best call center services. The company’s technology includes:

  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Customer Relationship Management (CRM)
  • Speech Analytics
  • Quality Assurance

The Call Center Services Offered by Leger Marketing Montreal

Inbound Call Center Services

Leger Marketing Montreal Call Center’s inbound call center services include:

  • Customer service: The company provides excellent customer service to businesses of all sizes and industries. Its team of professionals is trained to provide personalized solutions to each customer’s unique needs.
  • Technical support: Leger Marketing Montreal Call Center’s technical support team is highly skilled and equipped with the latest technology to assist customers with their technical issues.
  • Order taking: The company provides order-taking services to businesses looking to streamline their order process and improve their customer service levels.
  • Helpdesk: The company’s helpdesk services are designed to help businesses troubleshoot their IT problems and provide customers with a seamless experience.
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Outbound Call Center Services

Leger Marketing Montreal Call Center’s outbound call center services include:

  • Telemarketing: The company provides telemarketing services to businesses looking to expand their customer base and increase their sales and revenue.
  • Lead generation: Leger Marketing Montreal Call Center’s lead generation services are designed to help businesses find high-quality leads and convert them into customers.
  • Appointment setting: The company provides appointment setting services to businesses looking to schedule appointments with their clients and improve their customer service levels.
  • Sales support: The company’s sales support team is trained to provide businesses with the tools and resources they need to close deals and meet their sales targets.

Multilingual Call Center Services

Leger Marketing Montreal Call Center’s multilingual call center services include:

  • French call center services: The company provides excellent call center services in French to businesses looking to enhance their customer service levels in Quebec and other French-speaking regions.
  • English call center services: The company’s team of professionals is fluent in English and can provide businesses with excellent customer service in English.
  • Other languages: Leger Marketing Montreal Call Center also provides call center services in other languages, including Spanish, Italian, German, and more.

Sales and Customer Service Training

Leger Marketing Montreal Call Center’s sales and customer service training services include:

  • Customized training programs: The company’s customized training programs are designed to help businesses improve their customer service and sales skills.
  • On-site training: The company provides on-site training to businesses looking to train their employees in their own facilities.
  • Virtual training: Leger Marketing Montreal Call Center’s virtual training services are designed to help businesses train their employees remotely.

Market Research

Leger Marketing Montreal Call Center’s market research services include:

  • Quantitative research: The company’s quantitative research studies are designed to provide businesses with statistical data and insights.
  • Qualitative research: Leger Marketing Montreal Call Center’s qualitative research studies are designed to provide businesses with in-depth insights into customer behavior and attitudes.

The Benefits of Using Leger Marketing Montreal Call Center

Improved Customer Satisfaction Levels

One of the biggest benefits of using Leger Marketing Montreal Call Center is improved customer satisfaction levels. The company’s team of professionals is trained to provide excellent customer service and personalized solutions to each customer’s unique needs. This can lead to increased loyalty and customer retention for businesses.

Increased Sales and Revenue

Another benefit of using Leger Marketing Montreal Call Center is increased sales and revenue. The company’s telemarketing, lead generation, and appointment setting services can help businesses expand their customer base and close more deals. This can lead to increased sales and revenue for businesses.

Cost-effective Solutions

Leger Marketing Montreal Call Center’s call center services are cost-effective and can help businesses save money on staffing and infrastructure costs. This can be particularly beneficial for small businesses and start-ups looking to streamline their operations.

Flexible and Customizable Services

Leger Marketing Montreal Call Center’s call center services are flexible and customizable to each business’s unique needs. This means that businesses can choose the services that are most relevant to their goals and objectives.

Access to State-of-the-art Facilities and Technology

Leger Marketing Montreal Call Center’s facilities are state-of-the-art and equipped with the latest technology to ensure that businesses receive the best call center services. This can help businesses stay ahead of the competition and deliver exceptional customer service.

Reduced Workload for Businesses

By outsourcing their call center services to Leger Marketing Montreal Call Center, businesses can reduce their workload and focus on their core competencies. This can lead to increased productivity and efficiency for businesses.

Expertise in Multiple Industries

Leger Marketing Montreal Call Center has expertise in multiple industries, including financial services, healthcare, retail, telecommunications, and travel and hospitality. This means that businesses can benefit from the company’s industry-specific knowledge and experience.

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FAQs

1. How do I get started with Leger Marketing Montreal Call Center?

To get started with Leger Marketing Montreal Call Center, simply contact the company by phone or email. A representative will meet with you to discuss your business’s unique needs and recommend customized solutions.

2. How much does it cost to use Leger Marketing Montreal Call Center?

The cost of using Leger Marketing Montreal Call Center varies depending on the services required and the scope of the project. Contact the company for a customized quote.

3. What types of businesses can benefit from Leger Marketing Montreal Call Center?

Leger Marketing Montreal Call Center’s call center services can benefit businesses of all sizes and industries, including small start-ups and large enterprises.

4. What languages does Leger Marketing Montreal Call Center provide services in?

Leger Marketing Montreal Call Center provides services in French, English, and other languages, including Spanish, Italian, German, and more.

5. What is the process for working with Leger Marketing Montreal Call Center?

The process for working with Leger Marketing Montreal Call Center includes consultation, strategy development, implementation, and monitoring and feedback. The company will work closely with businesses to ensure that they achieve their goals and objectives.

6. What are the benefits of outsourcing call center services to Leger Marketing Montreal Call Center?

The benefits of outsourcing call center services to Leger Marketing Montreal Call Center include improved customer satisfaction levels, increased sales and revenue, cost-effective solutions, flexible and customizable services, access to state-of-the-art facilities and technology, reduced workload for businesses, and expertise in multiple industries.

7. What types of call center services does Leger Marketing Montreal Call Center provide?

Leger Marketing Montreal Call Center provides a wide range of call center services, including inbound and outbound call center services, multilingual call center services, sales and customer service training, and market research.

8. What is Leger Marketing Montreal Call Center’s mission?

Leger Marketing Montreal Call Center’s mission is to help businesses deliver the best customer service experience to their clients.

9. What is Leger Marketing Montreal Call Center’s vision?

Leger Marketing Montreal Call Center’s vision is to be the leading provider of call center services in Montreal and to continue delivering exceptional customer service to businesses of all sizes and industries.

10. What are Leger Marketing Montreal Call Center’s values?

Leger Marketing Montreal Call Center values integrity, excellence, collaboration, innovation, and commitment to customers.

11. What is Leger Marketing Montreal Call Center’s leadership team like?

Leger Marketing Montreal Call Center’s leadership team is comprised of highly experienced professionals with years of experience in the call center industry.

12. What technology does Leger Marketing Montreal Call Center use?

Leger Marketing Montreal Call Center uses the latest technology, including Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Customer Relationship Management (CRM), Speech Analytics, and Quality Assurance.

13. How can I contact Leger Marketing Montreal Call Center?

You can contact Leger Marketing Montreal Call Center by phone or email. Visit the company’s website for contact information.

Conclusion

Leger Marketing Montreal Call Center is a leading provider of call center services in Montreal. The company is committed to helping businesses deliver the best customer service experience to their clients. With its state-of-the-art facilities and a team of highly skilled professionals, Leger Marketing Montreal Call Center provides excellent call center services that are tailored to the unique needs of each business.