Introduction
Welcome to our comprehensive guide on KRA Call Center, where we have everything you need to know about Kenya Revenue Authority’s contact center. Are you a taxpayer in Kenya? Do you have any queries or concerns about tax compliance, payments, or services offered by the KRA? Whether you’re an individual or a company, you can now contact KRA through their call center, which operates 24/7.
As the country’s tax collection agency, KRA aims to provide efficient and accessible services to all taxpayers. The establishment of KRA Call Center is one of the measures taken to achieve this objective. In this article, we will discuss everything you need to know about KRA Call Center, including its services, benefits, and how to contact them.
What is KRA Call Center?
KRA Call Center is a contact center established by Kenya Revenue Authority to provide taxpayers with a convenient and efficient way to access their services. The center operates 24/7 and handles all types of queries related to tax compliance, payments, refunds, and other services offered by KRA.
At KRA Call Center, taxpayers can speak to a customer care representative who will assist them with their queries or connect them with the relevant department for further assistance. The center also offers automated services, such as IVR (Interactive Voice Response) and USSD (Unstructured Supplementary Service Data), which are available in English and Kiswahili.
Benefits of KRA Call Center
One of the main benefits of KRA Call Center is that taxpayers can access services remotely, without the need to visit KRA offices physically. This saves time and resources, especially for taxpayers who live far from KRA offices. The center also operates 24/7, which means that taxpayers can access services at any time of the day or night.
Another benefit of KRA Call Center is that it provides a fast and efficient way to access services. With the automated services, taxpayers can get instant responses to their queries, such as checking the status of their tax compliance or payment. For more complex queries or issues, the customer care representatives are trained to handle them professionally and efficiently.
Services Offered by KRA Call Center
KRA Call Center offers a wide range of services to taxpayers, including:
| Service | Description |
|---|---|
| General queries | Handling general queries related to tax compliance, payments, and refunds |
| e-Registration | Assistance with electronic registration for new taxpayers or new PIN applications |
| e-Returns | Assistance with electronic filing of tax returns |
| e-Payments | Assistance with electronic payments of taxes |
| Tax compliance | Assistance with checking tax compliance status or obtaining a tax clearance certificate |
| Tax assessment | Assistance with tax assessment or disputes |
| Refunds | Assistance with claiming refunds or following up on refund status |
| Customs queries | Handling queries related to customs services provided by KRA |
| Health service levy | Assistance with queries related to health service levy |
| Motor vehicle registration | Assistance with motor vehicle registration and transfer of ownership |
| Excisable goods | Assistance with queries related to excisable goods, such as alcohol and tobacco products |
| Domestic taxes | Assistance with queries related to domestic taxes, such as income tax and value-added tax |
| International taxes | Assistance with queries related to international taxes, such as withholding tax and double taxation agreements |
How to Contact KRA Call Center
Contacting KRA Call Center is easy and convenient. You can use the following options:
Phone: You can call KRA Call Center on +254 20 4 999 999 or 0711 099 999 (for Safaricom subscribers). The center operates 24/7, and you can speak to a customer care representative or use the automated services.
Email: You can also email KRA Call Center at callcentre@kra.go.ke for any queries or feedback.
Live chat: KRA also offers a live chat service on their website, where you can chat with a customer care representative in real-time.
Frequently Asked Questions (FAQs)
Q1: What are the operating hours of KRA Call Center?
A1: KRA Call Center operates 24/7, meaning you can contact them at any time of the day or night.
Q2: Can I access KRA services through the call center?
A2: Yes, you can access most of KRA’s services through the call center, including e-Registration, e-Returns, e-Payments, tax compliance, refunds, customs, and excisable goods queries.
Q3: Can I speak to a customer care representative in my preferred language?
A3: Yes, KRA Call Center offers customer care services in English and Kiswahili.
Q4: Can I follow up on my refund status through the call center?
A4: Yes, you can follow up on your refund status through the call center. The customer care representative will assist you with the process.
Q5: What is the phone number for KRA Call Center?
A5: The phone number for KRA Call Center is +254 20 4 999 999 or 0711 099 999 (for Safaricom subscribers).
Q6: How long does it take to get a response from the call center?
A6: With the automated services, you can get an instant response to your query. For more complex queries, the customer care representative will assist you as soon as possible.
Q7: What types of taxes can I get assistance with through the call center?
A7: You can get assistance with most types of taxes through the call center, including domestic taxes (such as income tax and value-added tax) and international taxes (such as withholding tax and double taxation agreements).
Q8: What is the email address for KRA Call Center?
A8: The email address for KRA Call Center is callcentre@kra.go.ke.
Q9: Can I pay my taxes through the call center?
A9: Yes, you can pay your taxes through the call center’s e-Payments service.
Q10: Can I register for a new PIN through the call center?
A10: Yes, you can register for a new PIN through the call center’s e-Registration service.
Q11: Can I get assistance with my tax assessment or disputes through the call center?
A11: Yes, you can get assistance with your tax assessment or disputes through the call center.
Q12: Can I transfer the ownership of my motor vehicle through the call center?
A12: Yes, you can get assistance with motor vehicle registration and transfer of ownership through the call center.
Q13: Can I get assistance with queries related to health service levy through the call center?
A13: Yes, you can get assistance with queries related to health service levy through the call center.
Conclusion
KRA Call Center is a convenient and efficient way for taxpayers to access services offered by Kenya Revenue Authority. With the center operating 24/7, taxpayers can access services at any time of the day or night, from anywhere in the country. The center offers a wide range of services, including e-Registration, e-Returns, e-Payments, tax compliance, refunds, customs, and excisable goods queries. Contacting KRA Call Center is easy and convenient, with options such as phone, email, and live chat. As a taxpayer in Kenya, you should take advantage of KRA Call Center to access services efficiently and conveniently.
Disclaimer
The information provided in this article is for educational and informational purposes only and should not be construed as professional advice. We do not claim any responsibility for any loss or damage arising from the use of this article or any reliance on the information provided herein. Kindly seek professional advice regarding your specific tax issues and concerns.