Introduction
Greetings, readers! Are you tired of experiencing frequent power outages in your localities? Do you need a reliable electricity provider that offers efficient services? If yes, then KESC Call Center is the answer to your concerns. The KESC Call Center is a subsidiary of K-Electric, which is one of the leading electricity providers in Pakistan.
The KESC Call Center is a customer-centric facility that caters to the electricity needs of customers 24/7. KESC Call Center offers a wide range of services, including power restoration, bill inquiries, new connections, and much more. In this article, we will take a detailed look at KESC Call Center, its services, and how it stands out from its competitors.
The History of KESC
Karachi Electric Supply Corporation, commonly known as KESC, was founded in 1913. It was the first-ever electric supply company in the Indian subcontinent. KESC’s mission is to provide reliable and affordable electricity services to customers in Karachi and its surrounding regions.
KESC has undergone significant transformations over the years. It started as a public sector company, then it was privatized in 2005. In 2009, Abraaj Group – a leading private equity firm – acquired KESC, which led to significant investments in infrastructure and technology. Under Abraaj’s management, KESC transformed into a highly efficient and customer-centric company.
KESC Call Center Services
KESC Call Center offers a wide range of electricity-related services to its customers. These services include:
| Service | Description |
|---|---|
| Power Restoration | KESC Call Center restores power supply in the event of power outages in the area. |
| Bill Inquiries | KESC Call Center assists customers in resolving billing disputes and address concerns related to their bills. |
| New Connections | KESC Call Center assists customers in getting new electricity connections or upgrading their existing connections. |
| Complaints and Feedback | KESC Call Center receives complaints and feedback from customers and takes necessary actions to resolve them. |
| Information Services | KESC Call Center provides information on new tariffs, power shutdown schedules, and other electricity-related information. |
What Sets KESC Call Center Apart?
KESC Call Center is one of the most reliable and efficient call centers in Pakistan. Here are some of the features that set KESC Call Center apart from its competitors:
24/7 Availability
KESC Call Center is available round the clock to cater to the electricity needs of customers. Customers can reach KESC Call Center anytime, anywhere, through multiple channels, including social media, phone, email, and chat.
Customer-Centric Approach
KESC Call Center puts the customers’ needs first. It has a team of highly trained and experienced agents who are passionate about delivering exceptional customer service. KESC Call Center’s agents are patient, empathetic, and understanding, which helps them resolve customer queries and concerns with ease.
Latest Technology
KESC Call Center uses the latest and most advanced technology to ensure that the customers’ needs are met in the most efficient way possible. It has a state-of-the-art call center software that enables customers to reach out to KESC Call Center through multiple channels. KESC Call Center’s software is easy to use, which helps customers get their queries resolved quickly.
Transparency
KESC Call Center is committed to providing its customers with transparency in everything it does. It provides detailed information regarding billing, power outages, and other electricity-related information to ensure that customers are well-informed.
Complaint Redressal System
KESC Call Center has a robust complaint redressal system in place. It receives complaints from customers and takes necessary actions to address them within the shortest possible time.
FAQs
1. How can I reach KESC Call Center?
You can reach KESC Call Center through multiple channels, including phone, email, chat, or social media.
2. Is KESC Call Center available 24/7?
Yes, KESC Call Center is available 24/7 to cater to the electricity needs of customers.
3. Can I get a new electricity connection through KESC Call Center?
Yes, you can get a new electricity connection through KESC Call Center.
4. Does KESC Call Center assist in resolving billing disputes?
Yes, KESC Call Center assists customers in resolving billing disputes and address concerns related to their bills.
5. How long does it take for KESC Call Center to restore the power supply during a power outage?
KESC Call Center takes the shortest possible time to restore power supply during a power outage.
6. How can I give feedback to KESC Call Center?
You can give feedback to KESC Call Center through multiple channels, including phone, email, chat, or social media.
7. How does KESC Call Center ensure transparency?
KESC Call Center provides detailed information regarding billing, power outages, and other electricity-related information to ensure that customers are well-informed.
8. What is KESC’s vision?
KESC’s vision is to become the most reliable and customer-centric electricity provider in Pakistan.
9. How does KESC ensure customer satisfaction?
KESC ensures customer satisfaction through its customer-centric approach, advanced technology, and efficient complaint redressal system.
10. How long has KESC been in the electricity business?
KESC was founded in 1913 and has been in the electricity business for over a century.
11. What makes KESC Call Center stand out from its competitors?
KESC Call Center stands out from its competitors due to its 24/7 availability, customer-centric approach, latest technology, transparency, and efficient complaint redressal system.
12. Does KESC offer online bill payment facility?
Yes, KESC offers an online bill payment facility for its customers.
13. How has KESC transformed over the years?
KESC started as a public sector company, then it was privatized in 2005. In 2009, Abraaj Group acquired KESC, which led to significant investments in infrastructure and technology. Under Abraaj’s management, KESC transformed into a highly efficient and customer-centric company.
Conclusion
In conclusion, KESC Call Center is a reliable and efficient facility that caters to the electricity needs of customers. Its commitment to providing exceptional customer service, advanced technology, and efficient complaint redressal system make it stand out from its competitors. We encourage our readers to choose KESC as their electricity provider and experience uninterrupted and efficient electricity services.
Disclaimer
The information provided in this article is based on publicly available information and research. While we have taken every effort to ensure the accuracy of the information provided, we do not guarantee the correctness or completeness of the information. We encourage readers to conduct their research and evaluate the information before making any decisions.