Introduction
Welcome to our article about Kerja XL Call Center. In this day and age, customer service is paramount to the success of any business or organization. It is essential to have a system in place that can address customer concerns and inquiries promptly and efficiently. That is where call centers come in, and Kerja XL Call Center is one of the leading providers in the industry.
At Kerja XL Call Center, customers can expect nothing short of excellent service from the highly trained professionals who answer their queries. This article will provide you with a comprehensive overview of Kerja XL Call Center, including their services, customer satisfaction ratings, and how they maintain their status as an industry leader.
What is Kerja XL Call Center?
Kerja XL Call Center is a customer service provider that offers 24/7 assistance to customers of XL Axiata, a leading cellular telecommunications provider in Indonesia. Kerja XL Call Center has been in operation since 2005 and has since been recognized as one of the best call centers in the country.
With a workforce of more than 2,500 agents, Kerja XL Call Center ensures that customers receive prompt, reliable, and excellent service. The call center can respond to more than 11 million calls per month, highlighting the exceptional level of service it provides.
What Services Does Kerja XL Call Center Offer?
Kerja XL Call Center provides a range of services, including:
| Services | Description |
|---|---|
| Customer Care | Assistance with customer inquiries or concerns regarding XL Axiata’s products and services |
| Technical Support | Assistance with technical issues such as network or connectivity problems |
| Sales | Assistance with purchasing XL Axiata’s products and services |
| Value-added services (VAS) | Assistance with VAS products and services such as music streaming or video content |
| Roaming | Assistance with international roaming services |
By providing a wide range of services, Kerja XL Call Center ensures that every customer’s inquiry or concern is addressed effectively and efficiently.
Customer Satisfaction Ratings
Kerja XL Call Center has won numerous awards for its performance, including The Best Contact Center Operations in Asia Pacific at the Contact Center World awards. Furthermore, Kerja XL Call Center has consistently achieved a customer satisfaction rating of over 90%. This is a testament to the high level of service provided by the call center’s agents.
How Does Kerja XL Call Center Maintain Its Industry-Leading Status?
Kerja XL Call Center strives to maintain its industry-leading status by investing in its agents through training and development programs. The call center ensures that agents are fully equipped with the necessary skills and knowledge to provide customers with exceptional service.
Kerja XL Call Center also uses the latest technology and equipment to provide efficient and reliable service to customers. The call center’s system integrates with XL Axiata’s different systems, allowing agents to access customer information and history promptly.
FAQs
How can I contact Kerja XL Call Center?
You can contact Kerja XL Call Center by calling their hotline at 0809-9090-333 or by sending an email to customer_service@xl.co.id.
What are the operating hours of Kerja XL Call Center?
Kerja XL Call Center operates 24 hours a day, seven days a week.
What are the languages supported by Kerja XL Call Center?
Kerja XL Call Center offers assistance in Bahasa Indonesia and English.
How long does it take for an agent to answer a call?
Kerja XL Call Center prioritizes answering customer calls as quickly as possible. On average, customers wait less than a minute before an agent answers their call.
What is the turnaround time for resolving customer issues?
Kerja XL Call Center aims to resolve customer issues within the first call. However, if the issue requires further investigation or resolution, the customer will be informed of the next steps and given a timeline for the resolution.
Is Kerja XL Call Center available for international customers?
Yes, Kerja XL Call Center is available for all XL Axiata customers, regardless of their location.
What is the customer satisfaction rating of Kerja XL Call Center?
Kerja XL Call Center has consistently achieved a customer satisfaction rating of over 90%.
Is Kerja XL Call Center open during holidays?
Yes, Kerja XL Call Center operates 24/7, including holidays.
Can I provide feedback on the service provided by Kerja XL Call Center?
Yes, Kerja XL Call Center welcomes any feedback from customers. You can provide feedback through their website or by calling their hotline.
What is XL Axiata?
XL Axiata is a leading cellular telecommunications provider in Indonesia that offers a wide range of products and services, including mobile data, voice, and messaging services.
What are value-added services?
Value-added services are additional products or services that complement the primary product or service offered.
What is international roaming?
International roaming is a service that allows customers to use their mobile phones outside of their home country.
Is Kerja XL Call Center only for XL Axiata customers?
Yes, Kerja XL Call Center is only for XL Axiata customers.
Can I reach Kerja XL Call Center through social media?
Yes, Kerja XL Call Center is active on social media platforms such as Facebook and Twitter. You can send them a message through these platforms.
Conclusion
Kerja XL Call Center is undeniably one of the leading call centers in Indonesia, thanks to its highly trained agents, wide range of services, and state-of-the-art technology. The call center’s commitment to customer satisfaction has earned it numerous accolades over the years, cementing its status as an industry leader.
As a customer, you can rest assured that your queries and concerns will be promptly addressed by the professionals at Kerja XL Call Center. So whenever you need assistance with XL Axiata’s products and services, don’t hesitate to contact Kerja XL Call Center.
Closing Statement with Disclaimer
Thank you for taking the time to read our article about Kerja XL Call Center. Please note that all information provided in this article is based on research and publicly available information. Our intention is to provide accurate and up-to-date information to our readers. However, we cannot guarantee the accuracy of the information provided, and we encourage readers to verify any information before making any decisions based on it.
We are not affiliated with Kerja XL Call Center or XL Axiata in any way, and we do not receive any compensation for endorsing their services. The opinions expressed in this article are solely our own and do not reflect the views of Kerja XL Call Center or XL Axiata.
Thank you for your interest in Kerja XL Call Center and XL Axiata.