Introduction
Welcome to our comprehensive guide on working at the Kerja Telkomsel Call Center! This article will provide you with all the information you need to know about the job requirements, duties, salary, and career growth opportunities at one of the most sought-after call centers in Indonesia. By the end of this article, you will have a clear understanding of what it takes to become a successful Kerja Telkomsel call center agent. So, let’s dive in!
What is Kerja Telkomsel?
Kerja Telkomsel is the employment arm of Telkomsel, one of Indonesia’s leading cellular network providers. The company provides a wide range of telecommunications services to customers across the country. Kerja Telkomsel, specifically, is responsible for managing the workforce and recruitment for the company’s call center.
What is a Call Center?
A call center is a centralized office or facility that is equipped to handle a large volume of inbound or outbound phone calls. Call center agents are responsible for answering queries, resolving customer issues, and providing customer support services to callers. A call center can be an important point of contact for customers who need assistance with products or services offered by a company.
Why Work at Kerja Telkomsel?
Kerja Telkomsel is a prestigious organization that values its employees and provides them with numerous opportunities for growth and development. The company offers competitive remuneration and benefits, such as health insurance and paid time off, to its employees. Additionally, working at Kerja Telkomsel allows you to become a part of a dynamic and innovative team that is continuously pushing the boundaries of call center services.
Job Requirements
To be considered for a job at the Kerja Telkomsel Call Center, you need to meet the following requirements:
| Minimum Age | 18 Years old |
| Educational Qualification | High School Graduate or Equivalent |
| Communication Skills | Fluent in English and Bahasa Indonesia |
| Technical Skills | Proficiency in MS Office Applications |
| Availability | Willing to Work Shifts and Weekends |
Duties and Responsibilities
As a Kerja Telkomsel Call Center Agent, you will be responsible for the following duties:
Handling Inbound Calls
You will be required to receive customer calls and answer their queries and concerns in a courteous and professional manner.
Resolving Customer Issues
You will need to resolve customer complaints and disputes by providing appropriate solutions and alternatives.
Providing Assistance and Support
You will be responsible for providing technical assistance, guidance, and support to customers.
Maintaining Customer Records
You will need to accurately record customer interactions, transactions, and complaints in the company’s database.
Salary and Benefits
The salary for a Kerja Telkomsel Call Center Agent is IDR 5,000,000 – 6,500,000 per month.
The company offers various benefits to its employees, such as:
Health Insurance
Kerja Telkomsel provides its employees with comprehensive health insurance coverage to take care of their medical expenses.
Paid Time Off
The company provides its employees with paid time off, such as sick leave, vacation leave, and maternity leave.
Training and Development
Kerja Telkomsel invests in its employees’ training and development to equip them with the necessary skills and knowledge needed to provide quality service.
Career Growth Opportunities
Kerja Telkomsel provides its employees with numerous opportunities for growth and advancement. Some of the possible career paths that you can pursue after working as a call center agent include:
Team Leader
As a team leader, you will be responsible for managing and supervising a team of call center agents.
Quality Assurance Analyst
As a quality assurance analyst, you will be responsible for ensuring that call center agents are meeting the company’s quality standards.
Operations Manager
As an operations manager, you will be responsible for overseeing the call center’s day-to-day operations and ensuring that it runs smoothly.
Frequently Asked Questions
What is the work schedule for a Kerja Telkomsel Call Center Agent?
A call center agent’s work schedule typically involves working in shifts, including nights and weekends.
What qualifications do I need to become a call center agent?
To become a call center agent, you need to have completed high school or its equivalent. Additionally, you need to have good communication and technical skills.
What is the salary range for a Kerja Telkomsel Call Center Agent?
The salary range for a Kerja Telkomsel Call Center Agent is between IDR 5,000,000 – 6,500,000 per month.
What opportunities are available for career growth at Kerja Telkomsel?
Kerja Telkomsel offers various career paths, such as team leader, quality assurance analyst, and operations manager, for its employees to grow and advance.
Are there any benefits to working at Kerja Telkomsel?
Yes, Kerja Telkomsel provides its employees with various benefits, such as health insurance, paid time off, and training and development opportunities.
What are the job requirements for a Kerja Telkomsel Call Center Agent?
The job requirements for a Kerja Telkomsel Call Center Agent include being 18 years or older, a high school graduate or equivalent, fluent in English and Bahasa Indonesia, proficient in MS Office applications, and willing to work shifts and weekends.
What are the duties and responsibilities of a Kerja Telkomsel Call Center Agent?
Some of the duties and responsibilities of a Kerja Telkomsel Call Center Agent include handling inbound calls, resolving customer issues, providing assistance and support, and maintaining customer records.
What is the company’s training and development program like?
Kerja Telkomsel provides its employees with various training and development programs to equip them with the necessary skills and knowledge needed to provide quality service.
Can I work remotely as a Kerja Telkomsel Call Center Agent?
Currently, Kerja Telkomsel does not offer any remote work opportunities for call center agents.
What is the company’s policy on employee performance evaluation?
Kerja Telkomsel regularly evaluates its employees’ performance to ensure that they are meeting the company’s quality standards.
Is there a dress code for employees at Kerja Telkomsel?
Yes, employees at Kerja Telkomsel are required to dress professionally and follow the company’s dress code policy.
What is the company’s customer service policy?
Kerja Telkomsel has a customer-centric approach and places a high emphasis on providing quality customer service to its clients.
Is there a probationary period for new employees at Kerja Telkomsel?
Yes, new employees at Kerja Telkomsel typically go through a probationary period of 3-6 months.
What is the company’s policy on employee benefits?
Kerja Telkomsel provides its employees with various benefits, such as health insurance and paid time off. The company also has a policy of continuously reviewing and improving its employee benefit programs.
What is the company’s approach to work-life balance?
Kerja Telkomsel places a high importance on work-life balance and encourages its employees to maintain a healthy work-life balance.
Conclusion
Working at the Kerja Telkomsel Call Center can be a highly rewarding and fulfilling career choice. The company provides its employees with numerous opportunities for growth and development, competitive remuneration and benefits, and a dynamic and innovative work environment. We hope that this guide has provided you with valuable insights into what it takes to become a successful call center agent at Kerja Telkomsel. So, what are you waiting for? Start your journey today!