An Introduction to Kencall Call Center
Welcome to our article about Kencall Call Center! In this piece, we will take a closer look at Kencall, a leading provider of customer service solutions in Kenya and beyond. Kencall is a call center and BPO company that has been in business for over 20 years. They are well-known for their innovative approach to customer service, pairing cutting-edge technology with a commitment to customer satisfaction.
At Kencall, they understand that customer service is a crucial part of any successful business. That’s why they offer a range of services that go beyond simply answering phones. They work with companies of all sizes to create customized solutions that meet their specific needs. Whether you need help with answering calls, managing emails, or providing technical support, Kencall has a solution for you.
In this article, we will take a deep dive into what makes Kencall so unique, and how they are changing the customer service landscape. We’ll explore their history, the services they offer, and the benefits of working with them. So, sit back, relax, and let’s discover more about Kencall!
The History of Kencall Call Center
Kencall was established in 1999 by Nick Nesbitt, a British entrepreneur who had previously worked in the call center industry. He saw an opportunity in Kenya to provide world-class customer service, leveraging technology and a skilled workforce. Kencall started out as a small call center with just a handful of employees but quickly grew thanks to its reputation for excellent service.
Today, Kencall has over 2,500 employees across multiple locations in Kenya and abroad. They work with clients from a range of industries, including telecommunications, healthcare, e-commerce, and more. Kencall has won numerous awards for their innovative approach to customer service, including the Outsourcing Service Provider of the Year in 2015 and 2018.
The Services Offered by Kencall Call Center
Kencall offers a wide range of services to clients looking to improve their customer service. Here are just a few of the many services they offer:
| Service | Description |
|---|---|
| Inbound Call Center Services | Kencall provides inbound call center services such as customer support, order processing, and technical support. |
| Outbound Call Center Services | Kencall provides outbound call center services such as telemarketing, lead generation, and customer retention. |
| Email Management | Kencall provides email management services such as customer inquiries, support ticket management, and order processing. |
| Social Media Management | Kencall provides social media management services such as community management, reputation management, and content creation. |
| Technical Support Services | Kencall provides technical support services such as level 1 and 2 technical support, troubleshooting, and device setup. |
| Data Entry and Processing | Kencall provides data entry and processing services such as survey data entry, order processing, and customer information management. |
The Benefits of Working with Kencall Call Center
So, what are the benefits of working with Kencall? Here are just a few:
Cost Savings
Outsourcing your customer service needs to Kencall can help you save money in the long run. You won’t have to invest in expensive equipment or hire and train your own staff. Instead, you can rely on Kencall’s experienced team to handle your customer service needs.
Improved Customer Satisfaction
Kencall’s commitment to customer satisfaction means that your customers will receive high-quality support around the clock. This can lead to increased loyalty and improved brand reputation.
Flexible Solutions
Kencall offers customized solutions that can be tailored to meet your specific needs. Whether you need help with one aspect of customer service or a complete end-to-end solution, Kencall has you covered.
Technology-Driven Solutions
Kencall leverages the latest technology to provide innovative customer service solutions. From chatbots to artificial intelligence, they are always looking for ways to improve efficiency and enhance the customer experience.
Experienced Team
Kencall has a team of experienced professionals who are passionate about providing excellent customer service. They are well-trained, knowledgeable, and dedicated to helping your business succeed.
Global Reach
Kencall has locations around the world, which means they can provide support to customers no matter where they are located. This can be especially useful for companies that have an international presence.
Frequently Asked Questions About Kencall Call Center
1. What industries does Kencall work with?
Kencall works with clients from a wide range of industries, including telecommunications, healthcare, e-commerce, and more.
2. What kind of services does Kencall offer?
Kencall offers a range of services, including inbound and outbound call center services, email management, social media management, technical support services, and data entry and processing.
3. Does Kencall provide customized solutions?
Yes, Kencall offers customized solutions that are tailored to meet the specific needs of each client.
4. Can Kencall support clients with an international presence?
Yes, Kencall has locations around the world, which means they can provide support to customers no matter where they are located.
5. What is Kencall’s approach to customer service?
Kencall is committed to providing high-quality customer service that exceeds expectations. They leverage technology and a skilled workforce to provide innovative solutions that enhance the customer experience.
6. How does Kencall ensure data security and confidentiality?
Kencall has strict policies and procedures in place to ensure data security and confidentiality. They use state-of-the-art technology and employ highly trained professionals to protect client data.
7. How does Kencall measure customer satisfaction?
Kencall uses a range of metrics to measure customer satisfaction, including customer feedback surveys, first call resolution rates, and response times.
8. What awards has Kencall won for their customer service solutions?
Kencall has won numerous awards for their innovative approach to customer service, including the Outsourcing Service Provider of the Year in 2015 and 2018.
9. How long has Kencall been in business?
Kencall has been in business for over 20 years.
10. Does Kencall provide 24/7 support?
Yes, Kencall provides 24/7 support to clients.
11. How can I get in touch with Kencall?
You can visit Kencall’s website or contact them by phone or email.
12. Does Kencall offer a free trial?
Yes, Kencall offers a free trial for their services.
13. How can Kencall help my business grow?
Kencall’s customized solutions can help you provide better customer service, which can lead to increased loyalty, improved brand reputation, and ultimately, business growth.
The Future of Kencall Call Center
The future of Kencall is bright. They are constantly evolving and staying up-to-date with the latest technologies and customer service trends. As more and more businesses realize the importance of providing excellent customer service, Kencall will continue to be a leader in the industry.
Take Action With Kencall Call Center
If you’re ready to take your customer service to the next level, it’s time to consider Kencall. With their flexible solutions, experienced team, and commitment to customer satisfaction, Kencall is the perfect partner for businesses of all sizes. Contact them today to learn more!
Closing Statement: A Word of Caution
While we believe that Kencall Call Center is an excellent provider of customer service solutions, we want to remind our readers that not all services are right for every business. Before making any decisions about outsourcing your customer service needs, it’s important to carefully consider your business objectives and needs. Do your research, and don’t be afraid to ask questions. We hope this article has been informative and helpful in your decision-making process.