A Comprehensive Guide to Finding a Call Center Job in Sri Lanka
Welcome to our comprehensive guide on finding call center jobs in Sri Lanka! Whether you’re a fresh graduate, a freelancer looking for a stable income or someone who’s just exploring new career paths, this guide will help you discover everything you need to know about call center jobs in Sri Lanka. From the current job market situation to the eligibility criteria for applying to call centers, from the benefits of working in this industry to the types of work you can expect – we’ve got it all. So, let’s get started and explore the world of call center jobs in Sri Lanka!
📞 Call Center Jobs in Sri Lanka: An Overview
Call center jobs in Sri Lanka are in high demand, making it an exciting and dynamic field to work in. According to recent statistics, the call center industry in Sri Lanka has grown drastically over the past few years, with a projected growth rate of 10% annually.
In Sri Lanka, call center jobs are available in various sectors such as finance, healthcare, telecommunication, and travel, to name a few. These industries offer a wide range of opportunities for call center agents, including customer support, sales, technical support, and more.
So, why should you consider a call center job in Sri Lanka? Here are some of the benefits:
| Benefits | Description |
|---|---|
| High Demand | The call center industry in Sri Lanka is in high demand, offering job security and stability. |
| Lucrative | Call center jobs in Sri Lanka offer a competitive salary, with the potential for bonuses and incentives. |
| Flexible | Many call centers in Sri Lanka offer flexible working hours, making it an ideal option for students, parents or those who prefer more flexibility in their work schedule. |
| Career Growth | Call center jobs in Sri Lanka offer opportunities for career growth and advancement, with the possibility of moving up to higher positions such as team leader or supervisor. |
| Training | Many call centers in Sri Lanka offer training programs for new employees, providing them with the necessary skills and knowledge to excel in their role. |
🤔 What are Call Center Jobs in Sri Lanka?
Call center jobs in Sri Lanka involve answering customer queries and providing them with information related to a certain product or service. This includes handling phone calls, emails, and live chats with customers.
The job requires excellent communication skills, an ability to multitask, strong problem-solving skills, and patience. In addition, a good command of English, both written and spoken, is essential for this role.
Types of Call Center Jobs in Sri Lanka
There are several types of call center jobs in Sri Lanka:
1. Customer Service Representative (CSR)
A CSR is responsible for answering customer queries and providing them with information or assistance related to a product or service.
2. Sales Representative
A sales representative is tasked with selling products or services to customers over the phone, email, or live chat.
3. Technical Support Representative
A technical support representative is responsible for solving technical issues that customers may face with a product or service.
4. Team Leader or Manager
Team Leaders or Managers are responsible for managing a team of CSR’s and ensuring that they are meeting targets and providing quality customer service.
👨💼 Eligibility Criteria for Call Center Jobs in Sri Lanka
Here are the eligibility criteria for call center jobs in Sri Lanka:
1. Educational Qualifications
Most call centers in Sri Lanka require a minimum educational qualification of GCE O/Ls or A/Ls. However, some call centers may also consider candidates who are currently pursuing higher education.
2. Language Proficiency
As mentioned earlier, English proficiency is essential for call center jobs in Sri Lanka. Most call centers require a minimum proficiency level of O/L English, and some may require higher levels of proficiency. In addition, proficiency in other languages such as Sinhala, Tamil or any other language can be an added advantage.
3. Age
The minimum age requirement for most call centers in Sri Lanka is 18 years, and there is no upper age limit.
4. Computer Skills
Basic computer skills such as typing, proficiency in Microsoft Office and knowledge of handling emails are essential for call center jobs in Sri Lanka.
📝 Application Process for Call Center Jobs in Sri Lanka
The application process for call center jobs in Sri Lanka usually involves submitting an online application or sending a resume via email. After the initial screening, successful candidates will be invited for an interview.
During the interview, candidates will be tested on their communication skills, language proficiency, and knowledge of basic computer applications. Successful candidates will then be provided with training before starting their job.
👔 Call Center Companies in Sri Lanka
There are several call center companies in Sri Lanka, catering to various industries such as telecommunications, healthcare, finance and travel. Some of the most popular companies include Dialog, Aegis, WNS, HSBC and HCL.
FAQs
1. What salary can I expect from a call center job in Sri Lanka?
Salaries for call center jobs in Sri Lanka can range from LKR 25,000 to LKR 75,000, depending on the company and the position.
2. Will I be provided with training before starting my job?
Yes, most call centers in Sri Lanka offer training programs for new joiners.
3. Are there any night shifts for call center jobs in Sri Lanka?
Yes, night shifts are common in call center jobs in Sri Lanka, especially for companies catering to international clients.
4. What language proficiency is required for call center jobs in Sri Lanka?
Most call centers require a minimum proficiency level of O/L English, and some may require higher levels of proficiency. Proficiency in other languages such as Sinhala, Tamil or any other language can be an added advantage.
5. What are the career growth opportunities in call center jobs in Sri Lanka?
Call center jobs in Sri Lanka offer opportunities for career growth and advancement, with the possibility of moving up to higher positions such as team leader or supervisor.
6. What are the basic computer skills required for call center jobs in Sri Lanka?
Basic computer skills such as typing, proficiency in Microsoft Office and knowledge of handling emails are essential for call center jobs in Sri Lanka.
7. Are call center jobs in Sri Lanka flexible?
Yes, many call centers in Sri Lanka offer flexible working hours, making it an ideal option for students, parents or those who prefer more flexibility in their work schedule.
🚀 Conclusion
We hope this comprehensive guide has provided you with all the information you need to know about finding call center jobs in Sri Lanka. With high demand, competitive salaries, and opportunities for career growth, call center jobs in Sri Lanka are an excellent option to consider. If you have any further queries, feel free to reach out to us. All the best with your job search!
Disclaimer
The information provided in this article is for informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of any information provided. Therefore, any action taken by you on the basis of the information provided in this article is solely at your own risk.