Introduction
Welcome to our guide to the best call center jobs in Preston! If you are looking for a challenging career that offers great opportunities for growth and development, then the call center industry could be the perfect fit for you! In this article, we’ll provide you with all the essential information you need to know about the opportunities available in the thriving call center sector in Preston. So, let’s dive in!
Why Preston?
Did you know that Lancashire, where Preston is located, is home to the second-largest call center cluster in the UK? There are over 25,000 people employed in the call center sector in Lancashire, which adds up to more than 5% of the total workforce in the region. This thriving sector owes its success to the great connectivity of Preston, which allows businesses to connect with other areas of the North West, Scotland and beyond. Plus, Preston has a highly-skilled and versatile workforce that is highly valued by businesses.
What’s a Call Center?
A call center is a centralized office where businesses or organizations use phones and computer systems to respond to customer inquiries or provide outbound sales support. Call centers are an essential part of the modern economy, helping to streamline communication between businesses and clients. Call centers can specialize in areas such as customer service, technical support, or sales, and they can be found in a wide range of industries from retail to banking and finance.
What are the jobs available?
There are an array of job opportunities available in Preston’s call center sector. The roles available vary from entry-level positions to management roles with higher salaries. Here are some of the most common jobs available in the sector:
| Job Title | Description |
|---|---|
| Customer Service Representative | Provide customer service support to callers, including answering questions and resolving issues. |
| Technical Support Representative | Provide technical support to callers, including troubleshooting software and hardware issues. |
| Sales Representative | Make outbound sales calls to customers and persuade them to purchase products or services. |
| Team Leader | Manage and support a team of customer service representatives, ensuring that they meet performance targets and deliver high-quality customer support. |
| Quality Assurance Analyst | Monitor and evaluate the quality of customer service representatives’ calls to ensure that they meet quality standards and deliver excellent customer service. |
How to get a job in Preston call center?
If you’re interested in working in a call center in Preston, there are several ways you can start your search:
1. Online Job Boards
You can start by searching for job vacancies on online job boards such as Indeed, Monster, or Reed. These sites allow you to upload your resume and search for jobs that meet your criteria. You can also set up email alerts to notify you when new jobs are posted.
2. Recruitment Agencies
There are several recruitment agencies in Preston that specialize in call center recruitment. These agencies work with businesses to fill their vacancies and can help you to find a suitable role that matches your skills and experience.
3. Networking
Networking is a great way to discover job opportunities in the call center sector. Attend industry events, connect with people on LinkedIn, and reach out to contacts in the sector to learn about new job openings.
4. Contact Companies Directly
You can also contact call center companies directly to inquire about job vacancies. Many companies have job pages on their websites that list current vacancies.
FAQs
1. What qualifications do I need to work in a call center?
While some call centers require specific qualifications, many entry-level jobs don’t require any qualifications beyond basic literacy and numeracy skills.
2. What skills do I need to work in a call center?
Some essential skills for working in a call center include excellent communication skills, patience, problem-solving skills, and the ability to work well under pressure.
3. What is the typical salary for a call center job?
The salaries for call center jobs in Preston vary depending on the type of job and level of experience. Entry-level roles typically pay between £17,000 and £20,000 per year, while experienced team leaders can earn up to £35,000 per year.
4. Is working in a call center a good career choice?
Yes, working in a call center can be an excellent career choice. It can provide great opportunities for career growth and development, as well as a stable income and good benefits. Additionally, the skills you can learn in a call center, such as communication and problem-solving, are transferable to many other industries.
5. How can I progress my career in a call center?
If you’re looking to progress your career in a call center, you can consider attending training courses and getting additional qualifications. You can also aim to develop your skills and knowledge through on-the-job experience.
6. What is the work environment like in a call center?
The work environment in a call center can be busy and fast-paced. The work may involve sitting for long periods, and you may be required to work shifts, including weekends and evenings.
7. What are the benefits of working in a call center?
Benefits of working in a call center can include job stability, good pay, and benefits such as healthcare and retirement plans.
Conclusion
There are plenty of exciting opportunities for those interested in working in a call center in Preston. Whether you’re just starting your career or looking to progress, there’s a role that could suit you. We hope this guide has given you a great overview of the industry and has provided you with the information you need to start your job search. Now it’s up to you to take the first step and land your dream job!
Disclaimer
This article is provided for informational purposes only and should not be taken as professional advice. The information provided in this article is subject to change without notice. We recommend that you consult with a professional before making any decisions regarding your career.