Introduction
Welcome to our comprehensive guide on jobs in Kerala call center. In this article, we will take an in-depth look at the call center industry in Kerala, the types of jobs available, the skills required, and the salary range. We will also share tips on how to land a job in a call center and what to expect when working in this industry.
The call center industry has been growing rapidly in Kerala over the last decade. With the rise of e-commerce and tech startups, there has been an increased demand for customer service support. This has led to the establishment of many call centers across the state, offering a wide range of job opportunities.
Whether you are a fresh graduate or an experienced professional, there are plenty of job opportunities available in Kerala’s call center industry. In the next few sections, we will explore the job roles and requirements in more detail.
The Call Center Industry in Kerala
The call center industry in Kerala is a vital part of the state economy. It provides employment opportunities to thousands of people, especially those with good communication skills and a customer-centric mindset. There are different types of call centers in Kerala, including inbound, outbound, blended, and virtual call centers. Inbound call centers handle customer queries and complaints, while outbound call centers make sales calls and conduct surveys.
Blended call centers combine both inbound and outbound activities, while virtual call centers use remote agents to provide customer support services. The call center industry in Kerala caters to various sectors, including banking, healthcare, telecommunications, e-commerce, and travel.
Types of Jobs Available in Kerala Call Centers
Jobs in Kerala call centers can be broadly classified into three categories, namely:
| Job Category | Description |
|---|---|
| Customer Service Representative | Handles customer queries and complaints through phone, email, or chat. |
| Sales Representative | Makes outbound calls to promote products or services and generate sales. |
| Technical Support Representative | Provides technical support to customers facing issues with products or services. |
Other job roles in Kerala call centers include team leaders, trainers, quality analysts, and managers. These positions require more experience and expertise in the call center industry.
Skills Required for Jobs in Kerala Call Centers
Working in a call center requires specific skills and traits. Some of the critical skills required for jobs in Kerala call centers are:
- ✅ Excellent communication skills
- ✅ Patience and empathy
- ✅ Good listening skills
- ✅ Problem-solving abilities
- ✅ Ability to work in a team
- ✅ Multitasking skills
- ✅ Knowledge of basic computer functions
Having proficiency in languages such as English, Hindi, or any other regional language is an added advantage.
Salary Range for Jobs in Kerala Call Centers
The salary range for jobs in Kerala call centers depends on several factors, such as the job role, experience, skills, and shift timings. As per industry standards, the salary range for different job roles in Kerala call centers is as follows:
- 💰 Customer Service Representative: INR 15,000 – INR 25,000 per month
- 💰 Sales Representative: INR 20,000 – INR 35,000 per month
- 💰 Technical Support Representative: INR 20,000 – INR 40,000 per month
Additional benefits such as health insurance, incentives, and transport allowances are also provided by some call centers in Kerala.
Tips for Landing a Job in a Kerala Call Center
If you are interested in working in a Kerala call center, here are some tips to help you land a job:
- 📌 Brush up on your communication skills and practice speaking in English, Hindi, or any other regional language.
- 📌 Research the company and the job role before applying.
- 📌 Highlight your relevant experience and skills in your resume and cover letter.
- 📌 Prepare for the interview by practicing common interview questions and dressing professionally.
- 📌 Be flexible with the shift timings as most call centers operate 24/7.
FAQs
1. What is a call center?
A call center is a centralized office used for receiving or transmitting a large volume of requests by telephone.
2. What is the role of a Customer Service Representative in a call center?
A Customer Service Representative handles customer queries and complaints through phone, email, or chat.
3. What is the role of a Sales Representative in a call center?
A Sales Representative makes outbound calls to promote products or services and generate sales.
4. What is the role of a Technical Support Representative in a call center?
A Technical Support Representative provides technical support to customers facing issues with products or services.
5. What are some essential skills required for jobs in Kerala call centers?
Some of the critical skills required for jobs in Kerala call centers are excellent communication skills, patience and empathy, good listening skills, problem-solving abilities, ability to work in a team, multitasking skills, and knowledge of basic computer functions.
6. What is the salary range for jobs in Kerala call centers?
The salary range for jobs in Kerala call centers depends on several factors, such as the job role, experience, skills, and shift timings. As per industry standards, the salary range for different job roles in Kerala call centers is as follows: Customer Service Representative: INR 15,000 – INR 25,000 per month, Sales Representative: INR 20,000 – INR 35,000 per month, Technical Support Representative: INR 20,000 – INR 40,000 per month.
7. What are some tips for landing a job in a Kerala call center?
Some tips for landing a job in a Kerala call center include brushing up on your communication skills, researching the company and job role, highlighting your relevant experience and skills, preparing for the interview by practicing common interview questions and dressing professionally, and being flexible with shift timings.
8. Can fresh graduates apply for jobs in Kerala call centers?
Yes, fresh graduates can apply for jobs in Kerala call centers. Many companies prefer to hire candidates who possess good communication skills and a customer-centric mindset, regardless of their academic qualifications.
9. What are the different types of call centers in Kerala?
The different types of call centers in Kerala are inbound, outbound, blended, and virtual call centers. Inbound call centers handle customer queries and complaints, while outbound call centers make sales calls and conduct surveys. Blended call centers combine both inbound and outbound activities, while virtual call centers use remote agents to provide customer support services.
10. Are there any additional benefits provided by Kerala call centers?
Yes, some Kerala call centers provide additional benefits such as health insurance, incentives, and transport allowances.
11. What is the career growth potential in the call center industry?
The call center industry in Kerala offers significant career growth potential. With experience and expertise, one can advance to higher job roles such as team leaders, trainers, quality analysts, and managers.
12. Do call centers in Kerala operate 24/7?
Yes, most call centers in Kerala operate 24/7, and employees are required to work in rotational shifts.
13. What are some challenges
faced when working in a call center?
Some of the challenges faced when working in a call center include handling difficult customers, meeting targets, working in repetitive roles, and dealing with shift timings.
Conclusion
Working in a Kerala call center can be a rewarding career choice. With the industry’s rapid growth and the increasing demand for customer support services, there are plenty of job opportunities available for fresh graduates and experienced professionals.
This guide has provided an overview of jobs in Kerala call center, including the types of call centers, job roles, skills required, and salary range. We have also shared tips on how to land a job in a call center and what to expect when working in this industry.
If you possess good communication skills, patience, and a customer-centric mindset, a job in a Kerala call center could be the perfect fit for you. Start exploring the job opportunities today and take the first step towards a successful career.
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