Greetings to Prospective Job Seekers!
If you’re seeking employment, you’ve arrived at the right place! Finding job opportunities can be a challenging and overwhelming process, particularly if you’re new to the industry. We understand that searching for suitable jobs in Akron Ohio can become frustrating and disheartening, but don’t worry, we’re here to help you!
We’ve researched and developed an in-depth guide to help you identify the best call center jobs available in Akron Ohio. This guide will provide valuable information and resources to help you find your dream job in the competitive call center industry.
Are you ready to start your job search journey? Let’s go!
Introduction
A call center is a centralized office where customer service representatives (CSR) handle customer inquiries and concerns through various channels such as phone, email, social media, and live chat. These centers are operated by businesses to assist their customers with product and service inquiries, resolve complaints, provide support, and close deals.
A call center is a massive industry that is growing continuously, with new job opportunities arising every day. Many call centers are located in Akron Ohio, and as a result, the area has become a hub for job seekers looking for employment in this industry.
Continue reading to learn more about the various job opportunities available in call centers in Akron Ohio.
What are call center jobs?
Call center jobs are positions that require employees to handle customer inquiries and concerns through phone, email, social media, or live chat. These jobs require strong communication and problem-solving skills, as the goal is to maintain customer satisfaction.
Call center jobs are classified into three main categories, including:
| Job Category | Description |
|---|---|
| Inbound Call Center Jobs | Employees handle incoming customer inquiries, concerns, and complaints through various channels. |
| Outbound Call Center Jobs | Employees make outgoing calls to potential customers, follow up on sales leads, and handle telemarketing. |
| Blended Call Center Jobs | Employees handle both inbound and outbound calls, emails, and chats, depending on the company’s needs. |
What are the qualifications for call center jobs?
The qualifications required for call center jobs vary depending on the company’s needs and the job’s nature. The following are some of the qualifications employers often look for when hiring a call center employee:
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and navigate through multiple software applications.
- A pleasant and persuasive personality to maintain customer satisfaction.
- Previous customer service experience is an added advantage.
- Minimum of a high school diploma or GED.
What is the salary range for call center jobs?
The salary range for call center jobs in Akron Ohio varies based on the job position, level of experience, and type of job. The following are some of the pay scales for different call center positions:
- Inbound Call Center Representative – $10 to $15 per hour
- Outbound Call Center Representative – $10 to $18 per hour
- Team Lead – $15 to $20 per hour
- Call Center Manager – $40,000 to $70,000 per year
What are the benefits of working in a call center job?
Working in a call center job comes with many benefits, including:
- Flexible schedules and work hours
- Opportunities for career growth and advancement
- Performance-based incentives and bonuses
- Comprehensive benefits packages, including medical, dental, and vision insurance
- Paid vacation and holidays
- 401(k) retirement plans with employer match
What are some of the popular call center employers in Akron Ohio?
Akron Ohio is home to many call center employers. Some of the most popular call center employers in the area include:
- Signet Jewelers
- FirstEnergy
- InfoCision
- Arise Virtual Solutions
- Concentrix
- Discover Financial Services
- The Home Depot
What are some of the job positions available in call centers?
Call centers offer a variety of job positions, including:
- Inbound Customer Service Representative
- Outbound Sales Representative
- Technical Support Representative
- Quality Assurance Specialist
- Team Lead
- Call Center Manager
- Workforce Management Analyst
What are the required skills for call center jobs?
The required skills for call center jobs include:
- Excellent communication skills
- Strong problem-solving and analytical skills
- Ability to work well under pressure
- Ability to multitask and navigate through multiple software applications
- Ability to work independently or as part of a team
- Attention to detail
- A positive and persuasive attitude
Jobs in Akron Ohio Call Center
Akron Ohio is an excellent place to start your job search journey. The city provides job seekers with many opportunities in various industries, including call centers. The city’s call center industry is booming, with many employers seeking talented individuals to fill numerous job positions.
Continue reading for a detailed explanation of some of the available job positions in Akron Ohio call centers.
Inbound Customer Service Representative
An inbound customer service representative is responsible for handling incoming calls from customers, answering their inquiries, and resolving their complaints. They must have excellent communication and problem-solving skills to maintain customer satisfaction.
According to Glassdoor, the average salary for an inbound customer service representative in Akron Ohio is $13 per hour.
Outbound Sales Representative
An outbound sales representative is responsible for making outgoing sales calls to potential customers, following up on leads, and closing sales deals. They must have strong communication and persuasion skills to meet their sales targets.
According to Glassdoor, the average salary for an outbound sales representative in Akron Ohio is $14 per hour.
Technical Support Representative
A technical support representative is responsible for handling customer inquiries related to technical issues, resolving problems, and providing software support. They must have strong problem-solving skills and technical knowledge to handle technical issues effectively.
According to Glassdoor, the average salary for a technical support representative in Akron Ohio is $15 per hour.
Quality Assurance Specialist
A quality assurance specialist is responsible for ensuring that customer service representatives are adhering to the company’s policies and procedures. They also evaluate the quality of customer service and provide feedback and training to improve it.
According to Glassdoor, the average salary for a quality assurance specialist in Akron Ohio is $40,000 per year.
Team Lead
A team lead is responsible for overseeing a team of customer service representatives, ensuring that they meet their targets, providing feedback and training, and communicating with upper management. They must have strong leadership and communication skills.
According to Glassdoor, the average salary for a team lead in Akron Ohio is $16 per hour.
Call Center Manager
A call center manager is responsible for managing the entire call center operation, ensuring that it meets its goals and targets, providing feedback and training, and communicating with upper management. They must have strong leadership and communication skills.
According to Glassdoor, the average salary for a call center manager in Akron Ohio is $52,000 per year.
Workforce Management Analyst
A workforce management analyst is responsible for managing call center schedules, forecasting call volume, and managing staffing needs. They must have strong analytical and problem-solving skills.
According to Glassdoor, the average salary for a workforce management analyst in Akron Ohio is $47,000 per year.
FAQs
Q: What is the minimum education requirement for call center jobs in Akron Ohio?
A: The minimum education requirement for call center jobs in Akron Ohio is a high school diploma or GED.
Q: What are the working hours for call center jobs in Akron Ohio?
A: Call center jobs in Akron Ohio offer flexible working hours, but most centers operate 24/7, which means that employees may work in shifts.
Q: Are call center jobs in Akron Ohio remote?
A: Some call center employers in Akron Ohio offer remote job positions, but most require employees to work on-site.
Q: What are the necessary skills required for call center jobs?
A: The necessary skills for call center jobs include excellent communication skills, strong problem-solving skills, attention to detail, multitasking ability, and a positive attitude.
Q: What is the salary range for call center managers in Akron Ohio?
A: The salary range for call center managers in Akron Ohio is between $40,000 to $70,000 per year.
Q: What are the benefits of working in a call center job?
A: The benefits of working in a call center job include flexible schedules, opportunities for career growth, incentives, comprehensive benefit packages, and retirement plans.
Q: What are the job positions available in call centers in Akron Ohio?
A: The job positions available in call centers in Akron Ohio include inbound customer service representatives, outbound sales representatives, technical support representatives, quality assurance specialists, team leads, call center managers, and workforce management analysts.
Q: What is the average salary for call center jobs in Akron Ohio?
A: The average salary for call center jobs in Akron Ohio varies based on the job position and level of experience.
Q: What are the most popular call center employers in Akron Ohio?
A: The most popular call center employers in Akron Ohio include Signet Jewelers, FirstEnergy, InfoCision, Arise Virtual Solutions, Concentrix, Discover Financial Services, and The Home Depot.
Q: What is an inbound call center job?
A: An inbound call center job is a position that requires employees to handle incoming customer inquiries, concerns, and complaints through various channels such as phone, email, social media, and live chat.
Q: What is an outbound call center job?
A: An outbound call center job is a position that requires employees to make outgoing calls to potential customers, follow up on sales leads, and handle telemarketing.
Q: What is a blended call center job?
A: A blended call center job is a position that requires employees to handle both inbound and outbound calls, emails, and chats, depending on the company’s needs.
Q: What is the average salary for an inbound customer service representative in Akron Ohio?
A: The average salary for an inbound customer service representative in Akron Ohio is $13 per hour.
Q: What is the average salary for an outbound sales representative in Akron Ohio?
A: The average salary for an outbound sales representative in Akron Ohio is $14 per hour.
Conclusion
In conclusion, Akron Ohio is an excellent place to start your job search journey, particularly if you’re searching for employment in the call center industry. Call centers in Akron Ohio provide job seekers with many opportunities to work in inbound, outbound, or blended call center jobs. These jobs offer flexible work schedules, opportunities for career growth, and comprehensive benefit packages.
If you’re looking for employment, we highly recommend that you consider a call center job. Apply for a job today and start your journey towards building a fulfilling and rewarding career!
Closing Statement with Disclaimer
The information provided in this article is solely intended for educational and informational purposes. The information in this article is not intended to be a substitute for professional advice or guidance. The opinions expressed in this article are solely those of the author and do not represent those of any organization or institution.
The author and the publisher of this article are not responsible for any decisions made based on the information provided in this article. The reader is advised to conduct their research and seek professional advice before making any decisions.