Job in Dhaka Call Center: Your Ultimate Guide to a Rewarding Career
Greetings, job seekers! Are you looking for a fulfilling career in Dhaka? Look no further than the call center industry. In this article, we’ll dive into everything you need to know about working in a call center in Dhaka, including job opportunities, salaries, and the skills required to succeed in this fast-paced field. So, let’s get started!
Introduction
Call centers have become an integral part of businesses all over the world. They provide customer support, sales, and technical assistance to clients through phone calls, emails, and chats. In Dhaka, the call center industry has experienced significant growth in recent years, offering a plethora of job opportunities to the city’s growing population.
One of the main reasons behind the growth of call centers in Dhaka is the country’s high literacy rate, with over 70% of the population being literate. This has led to a skilled workforce that is capable of handling customer queries and providing top-notch services to clients from all over the world.
Moreover, the cost of doing business in Dhaka is relatively low compared to other major cities in the region, making it an attractive destination for call center outsourcing. English is also widely spoken in Dhaka, which makes it easier for call center agents to serve clients from English-speaking countries.
Whether you’re a fresh graduate or an experienced professional, working in a call center can be a rewarding career path. Let’s take a closer look at what the job entails.
What is a call center?
A call center is a specialized unit in a business that handles customer interactions through various channels, such as phone, email, and chat. Call center agents are trained to provide prompt and efficient solutions to customer problems, answer queries, and sell products and services to clients.
Types of call centers
There are two main types of call centers in Dhaka:
| Type | Description |
|---|---|
| Inbound Call Center | Agents receive incoming calls from customers who require assistance with a product or service. |
| Outbound Call Center | Agents make outgoing calls to customers for market research, sales, and surveys. |
Skills required to work in a call center
Working in a call center requires a specific set of skills, such as:
- Excellent communication skills: Call center agents must be able to communicate effectively with clients from diverse backgrounds.
- Problem-solving: Agents should be able to identify and resolve customer issues promptly and efficiently.
- Multi-tasking: Call center agents must be able to work on multiple tasks simultaneously, such as answering phone calls, responding to emails, and chatting with clients.
- Patience: Dealing with irate customers and repetitive issues requires patience and composure.
- Technical proficiency: Agents must be comfortable using various software tools and applications required to perform their job.
Job Opportunities in Dhaka Call Centers
If you’re looking for a job in Dhaka call center, you’ll find a variety of options available. Some of the most common job roles in call centers include:
- Call Center Agent: This is the most common role in a call center. Agents handle incoming and outgoing calls, provide customer support, and process orders.
- Team Leader: Team leaders supervise a team of agents and ensure the smooth operation of the call center.
- Quality Analyst: Quality analysts monitor calls and evaluate agents’ performance. They provide feedback and coaching to improve agents’ skills.
- Trainer: Trainers provide training to new agents to ensure they are equipped with the skills required to perform their job.
Salaries and Benefits
The salary packages for call center agents in Dhaka vary depending on the company, job role, and experience level. Entry-level agents usually earn between BDT 12,000 to BDT 15,000 per month, while experienced agents can earn up to BDT 30,000 per month.
In addition to the competitive salary packages, call center companies in Dhaka also offer benefits such as health insurance, performance-based bonuses, and paid time off. Some companies also offer transportation allowances and subsidized meals.
FAQs
1) What are the educational requirements for a job in a call center?
Most call center companies in Dhaka require a minimum of a high school diploma or equivalent. However, some companies may prefer candidates with a bachelor’s degree.
2) What is the work schedule for a call center agent in Dhaka?
Call center agents usually work in shifts and may be required to work on weekends and holidays. The shift timings vary depending on the company and the job role.
3) Do call centers provide training for new hires?
Yes, call centers in Dhaka provide training to new hires to equip them with the skills required to perform their job.
4) Are there opportunities for professional growth in call centers?
Yes, call center companies in Dhaka offer opportunities for professional growth, such as promotions to team leader or quality analyst roles.
5) What is the average age of call center agents in Dhaka?
The average age of call center agents in Dhaka is between 22 and 30 years old.
6) What languages are spoken in Dhaka call centers?
English is the primary language spoken in Dhaka call centers. However, some call centers may require agents who speak other languages, such as Bengali or Hindi.
7) Is the work environment in call centers stressful?
Working in a call center can be stressful due to the high volume of customer interactions and the pressure to meet targets. However, most call centers provide a supportive work environment and offer resources to help agents manage stress.
8) What is the dress code for a call center agent in Dhaka?
The dress code for call center agents in Dhaka varies depending on the company. Some companies may require formal attire, while others may allow casual wear.
9) What is the job outlook for call center agents in Dhaka?
The call center industry in Dhaka is expected to continue growing in the coming years, providing numerous job opportunities for call center agents.
10) What is the hiring process for call center jobs in Dhaka?
The hiring process for call center jobs in Dhaka usually involves submitting an application online, followed by a telephone or in-person interview.
11) Is prior experience necessary for a job in a call center?
While prior experience may be preferred for some roles, it is not always necessary. Many call center companies in Dhaka provide training to new hires to equip them with the skills required to perform their job.
12) What are the essential equipment and tools required to work in a call center?
Call center agents require a computer or laptop, a headset with a microphone, and an internet connection to perform their job.
13) Can call center agents work remotely?
Some call centers in Dhaka may offer remote work options, particularly in light of the COVID-19 pandemic. However, remote work may not be available for all job roles or companies.
Conclusion
Working in a call center in Dhaka can be a fulfilling and rewarding career path with numerous job opportunities and benefits. The industry’s growth in recent years has created a high demand for skilled call center agents and professionals, and this trend is expected to continue in the coming years.
Whether you’re a fresh graduate or an experienced professional, a job in a call center can provide you with opportunities for professional growth, competitive salaries, and benefits that can help you achieve your career goals. So, what are you waiting for? Apply for a job in a call center today and take the first step towards a bright future.
Closing Statement with Disclaimer
Disclaimer: The information provided in this article is intended for general informational purposes only and does not constitute professional advice. The author, publisher, and distributor of this article or any of their affiliates, partners or employees do not guarantee that the information provided in this article is accurate or complete, nor do they endorse any specific products, services or solutions mentioned in this article. The user assumes all responsibility and risk for the use of this article and its contents.
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