Introduction
Welcome to our comprehensive guide about job desk Gojek! If you’re looking for information on how to apply for a job at Gojek’s call center or simply curious about the roles and responsibilities of the company’s call center employees, then you’re in the right place. Our aim is to provide you with a detailed overview of what it takes to work in Gojek’s call center and what you can expect from the job.
Whether you’re an experienced call center agent or someone who has just started their career in customer service, you’ll find this guide to be a valuable resource. Before we delve into the specifics of the job desk Gojek, let’s briefly discuss what the company is all about.
About Gojek
Gojek is a Southeast Asian technology startup based in Jakarta, Indonesia. Founded in 2010, the company started as a ride-hailing app but has since expanded to include a range of on-demand services, such as food delivery, courier, and payments. Gojek prides itself on being a “super app” that offers multiple services to its users.
The company operates in Indonesia, Vietnam, Singapore, Thailand, and the Philippines, and is backed by investors such as Google, Tencent, and Temasek. With a valuation of over $10 billion, Gojek is one of Southeast Asia’s most valuable unicorns.
Now that you have a brief understanding of what Gojek is all about, let’s dive into the specifics of the job desk Gojek.
Job Desk Gojek: Roles and Responsibilities
What is a call center agent?
Before we discuss the specifics of the job desk Gojek, let’s define the role of a call center agent. A call center agent is someone who works in a customer service center, handling incoming and outgoing phone calls from customers. Their primary role is to assist customers with their queries, resolve their complaints, or provide them with information about the company’s products or services.
At Gojek, call center agents are responsible for handling calls and providing support to users of the company’s various services, such as ride-hailing, food delivery, courier, and payments. They must be able to communicate effectively with customers, understand their needs, and provide quick and efficient solutions to their problems.
What are the roles and responsibilities of a call center agent at Gojek?
The roles and responsibilities of a call center agent at Gojek can vary depending on the specific service they are assigned to. However, some of the common responsibilities of a call center agent at Gojek are as follows:
| Responsibility | Description |
|---|---|
| Handling calls | Answering incoming calls from customers and providing support with their queries, complaints, or requests |
| Tracking and resolving issues | Maintaining accurate records of customer interactions and resolving issues in a timely manner |
| Providing information | Providing customers with information about Gojek’s services, promotions, and policies |
| Upselling and cross-selling | Identifying opportunities to sell or promote Gojek’s services to customers and following up on leads |
| Handling escalations | Escalating issues to higher authorities when necessary and following up on the resolution of the issue |
| Meeting targets | Meeting or exceeding performance targets, such as call handling time, quality, and customer satisfaction |
| Continuous learning | Continuously updating knowledge of Gojek’s services and processes to provide better support to customers |
As you can see, the job desk Gojek involves a variety of tasks that require excellent communication skills, problem-solving abilities, and attention to detail. Let’s explore some of the frequently asked questions about job desk Gojek.
FAQs
1) What are the minimum qualifications required to apply for a job at Gojek’s call center?
At least high school graduate and fluent in Bahasa Indonesia or English language. Experienced in call center / customer service is preferred.
2) What is the salary range for a call center agent at Gojek?
The salary range for a call center agent at Gojek can vary depending on the experience and skills of the candidate, as well as the specific service they are assigned to. According to Glassdoor, the average salary for a customer service representative at Gojek in Indonesia is Rp 4,000,000 per month.
3) What are the working hours for a call center agent at Gojek?
Gojek’s call center operates 24/7, so the working hours can vary depending on the shift assigned to the agent. However, most agents work on a rotational basis, with shifts ranging from 8-12 hours.
4) What is the training process for a call center agent at Gojek?
Before starting their job, call center agents at Gojek undergo a comprehensive training program that covers the company’s services, policies, and processes. The training can last from a few days to a few weeks, depending on the service the agent is assigned to. The training is conducted by experienced trainers who provide hands-on practice and feedback to ensure that the agents are well-prepared for the job.
5) What are the career growth opportunities for a call center agent at Gojek?
At Gojek, call center agents have the opportunity to grow their careers by taking on additional responsibilities, such as team lead, quality analyst, or operations manager. The company also offers various training and development programs to help agents acquire new skills and knowledge that can help them advance in their careers.
6) What are some of the challenges of working in a call center at Gojek?
Working in a call center can be challenging due to the high volume of calls, complex customer issues, and the need to meet performance targets. However, Gojek provides a supportive work environment and ample training to help agents overcome these challenges and provide excellent support to customers. Additionally, agents have the opportunity to work with a diverse team and interact with customers from different backgrounds, which can be an enriching experience.
7) How can I apply for a job at Gojek’s call center?
You can apply for a job at Gojek’s call center by visiting the company’s website and searching for available positions. Alternatively, you can also submit your resume to the company’s recruitment team and express your interest in a call center job.
Now that you have a good understanding of what it takes to work in Gojek’s call center, let’s wrap up this guide with some concluding thoughts.
Conclusion
We hope that this guide has provided you with a comprehensive understanding of the job desk Gojek and what it takes to work in the company’s call center. Whether you’re looking to apply for a job at Gojek or simply curious about the roles and responsibilities of call center agents, we believe that you have gained valuable insights from this guide.
Working in a call center can be challenging, but it can also be a rewarding experience that provides ample opportunities for growth and development. Gojek, in particular, is known for providing a supportive work environment and a culture of continuous learning, which can help you thrive in your career.
So, if you’re passionate about customer service and have the right skills and attitude, why not consider applying for a job at Gojek’s call center? Who knows, this could be the start of an exciting career in one of Southeast Asia’s most innovative companies!
Disclaimer
This article is for informational purposes only and does not constitute professional advice. The author and publisher are not responsible for any actions taken based on the information provided in this article. Before making any decisions about your career or employment, please consult with a certified career counselor or employment specialist.