Introduction
Welcome to our comprehensive guide on JNT Surabaya Call Center. In this article, we will provide you with all the information you need to know about JNT Surabaya Call Center, from its history, services, and how to contact them. With the rise of e-commerce industries, shipping and delivery companies have become more crucial than ever, and JNT Surabaya Call Center strives to provide the best service possible. So, without further ado, let’s dive in!
📞 What is JNT Surabaya Call Center?
JNT Surabaya Call Center is the customer service center for JNT Express Indonesia in Surabaya. JNT Express, also known as Jet Express, is a courier company based in China, with branches all over Southeast Asia. It was established in 2002 and has since grown into one of the largest courier companies in the region. JNT Surabaya Call Center is in charge of handling customer inquiries, complaints, and providing assistance to JNT Express customers in Surabaya.
🕰️ JNT Surabaya Call Center Hours of Operation
| Days | Opening Hours |
|---|---|
| Monday-Friday | 08:00 – 20:00 |
| Saturday | 08:00 – 16:00 |
| Sunday and Public Holidays | Closed |
🧾 Services Offered by JNT Surabaya Call Center
JNT Surabaya Call Center provides a wide range of services to its customers, including:
- Tracking and tracing of packages
- Complaints handling
- Delivery status updates
- Cancellation of orders
- Assistance with customs clearance issues
📞 How to Contact JNT Surabaya Call Center?
You can contact JNT Surabaya Call Center through the following channels:
- Phone: +62 21 8066 1888
- Email: info.id@jntexpress.com
- Live Chat: Available on their website
🚚 JNT Surabaya Call Center Delivery Area
JNT Surabaya Call Center covers the Surabaya area and its surrounding cities. They also offer international delivery services to selected countries, including Singapore, Malaysia, Thailand, and Vietnam.
🤝 JNT Surabaya Call Center Partnership Programs
JNT Surabaya Call Center offers partnership programs for businesses and individuals who want to collaborate with JNT Express Indonesia. These programs include:
- JNT Partner
- JNT Agent
- JNT Drop Point
📈 JNT Surabaya Call Center Growth and Expansion
Since its establishment in 2002, JNT Express Indonesia has been expanding rapidly, both nationally and internationally. In 2019, they launched their services in the United States, which was a significant milestone for the company. JNT Surabaya Call Center has also been growing steadily, and they are dedicated to providing top-notch services to their customers.
JNT Surabaya Call Center FAQs
1. How long does it take for JNT Express to deliver packages?
The delivery time of JNT Express depends on several factors, such as the destination, shipping method, and customs clearance process. However, they offer several delivery options, including next day, same day, and express delivery.
2. Is JNT Surabaya Call Center available 24/7?
No, JNT Surabaya Call Center is not available 24/7. They operate from 08:00 to 20:00 on weekdays and 08:00 to 16:00 on Saturdays.
3. Can I cancel my JNT Express shipment?
Yes, you can cancel your JNT Express shipment. However, you need to contact JNT Surabaya Call Center as soon as possible. They will guide you through the cancellation process and inform you of any applicable fees.
4. Does JNT Express offer insurance for their shipments?
Yes, JNT Express offers insurance for their shipments. You can purchase insurance when you book your shipment, and it covers loss or damage to your package during transit.
5. How can I track my JNT Express package?
You can track your JNT Express package through their website. All you need is your tracking number, which you can get from JNT Surabaya Call Center.
6. Can I change my delivery address after I have shipped my package?
Yes, you can change your delivery address even after you have shipped your package. However, you need to contact JNT Surabaya Call Center as soon as possible to make the necessary changes.
7. Does JNT Express offer weekend delivery services?
Yes, JNT Express offers weekend delivery services for selected areas. You can check with JNT Surabaya Call Center if they offer weekend delivery service for your location.
8. Are there weight and size restrictions for JNT Express shipments?
Yes, JNT Express has weight and size restrictions for their shipments. The maximum weight is 30 kilograms, and the maximum size is 120 centimeters for any dimension.
9. How can I become a JNT Express partner?
You can become a JNT Express partner by contacting JNT Surabaya Call Center or visiting their website. They offer several partnership programs for businesses and individuals.
10. What is JNT Express’s refund policy?
JNT Express’s refund policy depends on several factors, such as the reason for the refund and the type of shipment. You can contact JNT Surabaya Call Center for more information.
11. Does JNT Express offer temperature-controlled shipments?
Yes, JNT Express offers temperature-controlled shipments for perishable goods, such as food and medicine. They have a specialized service called JNT Cold Chain that handles such shipments.
12. How can I pay for JNT Express services?
You can pay for JNT Express services through several channels, including bank transfer, credit card, and cash on delivery (COD). They also offer a prepaid account system for frequent customers.
13. Does JNT Express offer packaging services?
Yes, JNT Express offers packaging services for their customers. You can request packaging services when you book your shipment, and they will provide you with the appropriate packaging materials.
Conclusion
JNT Surabaya Call Center is a vital component of JNT Express Indonesia, providing top-notch customer service to its customers in Surabaya. From its humble beginnings in 2002, JNT Express has grown into a global courier company, and JNT Surabaya Call Center is dedicated to upholding its reputation. We hope this article has provided you with all the information you need to know about JNT Surabaya Call Center. Don’t hesitate to contact them for any inquiries, and experience their excellent service for yourself!
Take Action Now and Contact JNT Surabaya Call Center for Your Shipping Needs!
Whether you’re a business owner or an individual, JNT Surabaya Call Center offers a wide range of services to cater to your shipping and delivery needs. Contact them today and experience their top-notch service!
Disclaimer
The information provided in this article is accurate as of the time of writing. However, JNT Surabaya Call Center and JNT Express Indonesia reserve the right to change their services, rates, policies, and procedures without prior notice. Please contact JNT Surabaya Call Center or visit their website for the latest information.