Introduction
Welcome to the world of Jasa Marga – a company that has been providing toll road services in Indonesia for more than four decades. This article aims to inform you about Jasa Marga’s call center, which has been designed to cater to your various needs and concerns regarding toll road services. We understand that experiencing problems on toll roads can be frustrating, and that is why we have created a hassle-free platform to address your concerns.
Here at Jasa Marga, we believe that communication is the key to delivering quality services. As part of our mission to provide reliable toll road services, we have established a call center to provide you with quick and efficient solutions to your toll road-related concerns. At our call center, our friendly customer service representatives are available to assist you with any queries or complaints that you may have.
Our call center operates 24/7 to ensure that you can access assistance at any time. Whether you are a regular toll road user or are new to our services, we are committed to providing you with the best possible experience.
📞 How to Contact Jasa Marga Call Center?
Getting in touch with our call center is easy. We have provided multiple channels through which you can reach us:
| Channel | Method |
|---|---|
| Phone | Call our hotline number at 14080 |
| Send us an email at info@jasamarga.co.id | |
| Website | Visit our website at jasamarga.com and use the live chat feature |
You can choose the method that is most convenient for you. Our customer service representatives are trained to provide you with prompt and satisfactory solutions to your concerns.
Jasa Marga: More than Just Toll Road Services
Jasa Marga is more than just a company that provides toll road services. We offer a variety of services to cater to your needs beyond toll roads. Our services include:
1. Rest Areas
Our rest areas are designed to provide you with a comfortable and convenient place to take a break during your travels. We have equipped our rest areas with facilities such as food stalls, restrooms, and prayer rooms.
2. Electronic Payment System
We have implemented an electronic payment system that allows you to pay toll fees conveniently using RFID (Radio Frequency Identification) technology. This system has eliminated the need for cash payments, which has significantly reduced traffic congestion at toll gates.
3. Vehicle Maintenance Services
We provide vehicle maintenance services to ensure that your vehicle is in good condition while using our toll roads. Our maintenance services include mechanics and vehicle wash services.
4. Social Responsibility Programs
We are committed to giving back to the community and have implemented several social responsibility programs. These programs include environmental conservation, education, and community development initiatives.
5. Commercial Advertising
We provide commercial advertising opportunities on our toll roads to reach a wider audience. Our advertising services include billboards and digital signage.
FAQs
1. What is the purpose of Jasa Marga’s call center?
The purpose of Jasa Marga’s call center is to provide customers with quick and efficient solutions to their toll road-related concerns.
2. What are the operating hours of Jasa Marga’s call center?
Our call center operates 24/7 to ensure that you can access assistance at any time.
3. What are the different channels to contact Jasa Marga’s call center?
You can contact us through our hotline number, email, or live chat on our website.
4. How does Jasa Marga ensure the safety of toll road users?
Jasa Marga has implemented several safety measures, such as CCTV surveillance and emergency response services, to ensure the safety of toll road users.
5. What is Jasa Marga’s electronic payment system?
Jasa Marga’s electronic payment system allows toll road users to pay toll fees conveniently using RFID technology.
6. Does Jasa Marga provide vehicle maintenance services?
Yes, Jasa Marga provides vehicle maintenance services to ensure that your vehicle is in good condition while using our toll roads.
7. What are Jasa Marga’s social responsibility programs?
Jasa Marga’s social responsibility programs include environmental conservation, education, and community development initiatives.
8. How does Jasa Marga give back to the community?
Jasa Marga gives back to the community through its social responsibility programs and partnerships with local communities.
9. How can I advertise on Jasa Marga’s toll roads?
You can advertise on Jasa Marga’s toll roads through our commercial advertising services, which include billboards and digital signage.
10. How has Jasa Marga contributed to reducing traffic congestion?
Jasa Marga has contributed to reducing traffic congestion by implementing an electronic payment system and providing maintenance services.
11. What are Jasa Marga’s plans for the future?
Jasa Marga is committed to improving its services and expanding its operations to reach more customers.
12. How is Jasa Marga addressing environmental concerns?
Jasa Marga is addressing environmental concerns through its environmental conservation initiatives, which include using eco-friendly materials and promoting sustainable practices.
13. How can I provide feedback about Jasa Marga’s services?
You can provide feedback about Jasa Marga’s services through our customer service representatives or by visiting our website and using the feedback form.
Conclusion
In conclusion, Jasa Marga’s call center is a vital component of our mission to provide accessible and reliable toll road services. Our friendly and efficient customer service representatives are available 24/7 to assist you with any queries or complaints that you may have. Additionally, our services extend beyond toll roads, and we are committed to giving back to the community and addressing environmental concerns. We encourage you to reach out to us for any assistance or feedback, and we guarantee a hassle-free experience.
Thank you for choosing Jasa Marga as your toll road service provider.
Disclaimer
While we strive to provide accurate and updated information, the information provided in this article is for general information purposes only. Jasa Marga does not guarantee the completeness, accuracy, reliability, suitability, or availability of the information contained in this article. Any reliance you place on such information is therefore strictly at your own risk.
Jasa Marga shall not be liable for any loss or damage whatsoever arising from the use of this article or any information contained therein.