The Truth About “Itu Apa Call Center” That You Need to Know
Greetings, dear readers! Have you ever heard about “Itu Apa Call Center”? If you’re not from Indonesia, chances are you haven’t. But for Indonesians, “Itu Apa” has become a part of their daily language, thanks to its unique and catchy name. In English, “Itu Apa” means “what is that?”. But what exactly is “Itu Apa Call Center”? In this article, we’ll dive deep into this fascinating company and uncover the truth behind its success.
Introduction: What is “Itu Apa Call Center”?
Itu Apa Call Center, or IACC for short, is a call center service provider based in Indonesia. It was established in 2014 and has since become one of the leading call center companies in the country. What sets IACC apart from other call center providers is its focus on customer satisfaction and employee well-being. IACC boasts a 97% customer satisfaction rate and a turnover rate of only 10%, which is significantly lower than the industry average.
But what makes IACC truly unique is its unconventional approach to customer service. Instead of using scripted responses, IACC trains its employees to provide personalized and empathetic service to each customer. This approach has proven to be successful, as evidenced by the company’s growing portfolio of clients.
In this article, we’ll take a closer look at IACC and explore its journey to becoming one of Indonesia’s best-kept secrets.
The History of Itu Apa Call Center
To understand the success of IACC, we need to go back to its history. The company was founded in 2014 by a group of young entrepreneurs who saw an opportunity in the call center industry. However, instead of following the conventional path of using scripted responses and focusing solely on profits, they decided to take a different approach.
The founders of IACC believed that employee well-being was just as important as customer satisfaction. They believed that happy employees would lead to happy customers, and thus, a successful business. To achieve this, they implemented a unique training program that focused on empathy, emotional intelligence, and active listening. This approach not only helped employees to better connect with customers but also improved their overall job satisfaction.
As the company grew, so did its reputation. IACC’s clients were impressed by the personalized and empathetic service they received, leading to an increase in client portfolio. Today, IACC serves a wide range of clients in various industries, including e-commerce, finance, healthcare, and telecommunications.
IACC’s Services and Features
| Services | Features |
|---|---|
| Inbound call center services | 24/7 support, personalized approach, multilingual support |
| Outbound call center services | Telemarketing, lead generation, customer surveys |
| Email and chat support services | 24/7 support, personalized approach, multilingual support |
IACC’s services include inbound and outbound call center services, as well as email and chat support services. The company provides 24/7 support, personalized approach, and multilingual support to ensure that each customer receives the best possible service. IACC’s outbound services include telemarketing, lead generation, and customer surveys, while the inbound services include customer support and helpdesk services.
The Benefits of Choosing IACC
There are several benefits to choosing IACC as your call center service provider. Firstly, IACC’s focus on employee well-being ensures that employees are happy and motivated, which translates into excellent service for customers. Secondly, IACC’s personalized approach ensures that each customer feels valued and heard, leading to better customer satisfaction rates. Thirdly, IACC’s multilingual support enables the company to serve customers from all over the world.
FAQs: What You Need to Know About Itu Apa Call Center
1. What is the meaning of “Itu Apa”?
“Itu Apa” means “what is that?” in English. It is a common phrase used in everyday Indonesian language.
2. Where is IACC located?
IACC is based in Indonesia, with offices in Jakarta, Bandung, and Yogyakarta.
3. What industries does IACC serve?
IACC serves a wide range of industries, including e-commerce, finance, healthcare, and telecommunications.
4. What makes IACC’s approach to customer service unique?
IACC trains its employees to provide personalized and empathetic service to each customer, instead of using scripted responses. This approach has proven to be successful, as evidenced by the company’s growing portfolio of clients.
5. What is IACC’s customer satisfaction rate?
IACC boasts a 97% customer satisfaction rate, which is significantly higher than the industry average.
6. How does IACC ensure employee well-being?
IACC implements a unique training program that focuses on empathy, emotional intelligence, and active listening. This approach not only helps employees to better connect with customers but also improves their overall job satisfaction.
7. What are the benefits of choosing IACC as your call center service provider?
There are several benefits to choosing IACC, including its focus on employee well-being, personalized approach to customer service, and multilingual support.
8. How can I contact IACC?
You can contact IACC through its website or by phone.
9. Does IACC provide 24/7 support?
Yes, IACC provides 24/7 support to ensure that customers receive the best possible service.
10. What are IACC’s outbound call center services?
IACC’s outbound call center services include telemarketing, lead generation, and customer surveys.
11. What are IACC’s inbound call center services?
IACC’s inbound call center services include customer support and helpdesk services.
12. How does IACC ensure customer satisfaction?
IACC trains its employees to provide personalized and empathetic service to each customer, which leads to better customer satisfaction rates.
13. What is the turnover rate at IACC?
IACC has a turnover rate of only 10%, which is significantly lower than the industry average.
Conclusion: Why You Should Choose Itu Apa Call Center
In conclusion, IACC is more than just a call center service provider. It is a company that values employee well-being and customer satisfaction above all else. Its unique approach to customer service has proven to be successful, as evidenced by its growing portfolio of clients and high customer satisfaction rates. By choosing IACC, you can be assured that your customers will receive the best possible service and that your employees will be happy and motivated. Don’t wait any longer, choose IACC for your call center needs!
Closing Statement with Disclaimer
Thank you for reading our article about “Itu Apa Call Center”. We hope that you found it informative and helpful. Please note that the information provided in this article is for educational purposes only and should not be construed as professional advice. We recommend that you conduct your own research or seek professional advice before making any decisions. Any reliance you place on the information provided in this article is strictly at your own risk.