Introduction
Welcome to our comprehensive guide to Infocision Akron Ohio Call Center, where we take a deep dive into the inner workings of one of the most well-known call centers in the United States. In this article, we’ll take a closer look at this renowned call center and its contribution to the outsourcing industry in Ohio. We’ll also cover its history, services, and much more. So, whether you’re a customer service representative, a potential client, or just someone who’s curious about how call centers operate, this guide is for you.
Who is this article for? π€
This article is for anyone who wants to learn more about call centers, particularly the Infocision Akron Ohio Call Center. It’s perfect for business owners, potential clients, customer service representatives, and even students who want to learn more about the outsourcing industry.
What is the Infocision Akron Ohio Call Center? π
The Infocision Akron Ohio Call Center is a third-party customer service provider that offers inbound and outbound call center services to various clients across the United States. It was founded in 1982 by Gary Taylor, who started the business in his basement with only two telephone lines. Today, Infocision has over 3,500 employees and provides services to a diverse range of industries, including healthcare, nonprofit, political, and retail.
What are the objectives of this article? π―
The objectives of this article are to provide readers with an in-depth understanding of the Infocision Akron Ohio Call Center. We aim to educate readers on the history of the call center, the services it provides, its growth and impact on the outsourcing industry in Akron, Ohio, and much more. We also aim to provide readers with a comprehensive table that contains all the relevant information about Infocision Akron Ohio Call Center, including the services they provide, their contact information, and more. We hope to empower readers to make informed decisions about their customer service outsourcing needs.
Why is Infocision Akron Ohio Call Center important? π
The Infocision Akron Ohio Call Center is important because it has been a driving force in the call center industry for nearly four decades. It has provided quality customer service to countless clients and helped to create job opportunities for thousands of people in Ohio. The call center has also played a significant role in the local community by contributing to various charitable causes and organizations.
What will readers learn from this guide? π€
By reading this guide, readers will gain an in-depth understanding of the Infocision Akron Ohio Call Center, its services, history, and impact on the outsourcing industry in Ohio. They will also learn about the advantages of outsourcing customer service and how Infocision Akron Ohio Call Center can help businesses achieve their customer service goals. Additionally, readers will get answers to frequently asked questions and tips on how to choose the right call center for their business needs.
How should readers use this guide? π
Readers can use this guide to learn about what Infocision Akron Ohio Call Center has to offer and how it can help them achieve their customer service goals. They can also use this guide to compare and contrast Infocision Akron Ohio Call Center with other call centers in the industry. Additionally, readers can use this guide to get a better understanding of the outsourcing industry as a whole and how it can benefit their business.
| Information | Description |
|---|---|
| Company Name | Infocision Akron Ohio Call Center |
| Location | Akron, Ohio |
| Year Founded | 1982 |
| Number of Employees | Over 3,500 |
| Services | Inbound and Outbound Call Center Services |
| Industries Served | Healthcare, Nonprofit, Political, Retail, and more |
| Contact Information | Visit https://www.infocision.com/ or call 1-800-210-9613 |
Infocision Akron Ohio Call Center: A Detailed Explanation
The History of Infocision Akron Ohio Call Center π
The Infocision Akron Ohio Call Center has a rich history that dates back to 1982. It was founded by Gary Taylor, who started the business in his basement with only two phone lines. His goal was to provide quality customer service to various clients across the United States. Over the years, the company grew and expanded its services to include inbound and outbound call center services. Today, Infocision has over 3,500 employees and is one of the leading call centers in Ohio.
What Services Does Infocision Akron Ohio Call Center Offer? π
Infocision Akron Ohio Call Center offers a wide range of inbound and outbound call center services. Their inbound services include customer service, order processing, help desk support, and more. Their outbound services include telemarketing, lead generation, fundraising, and more. With over 35 years of experience in the industry, Infocision Akron Ohio Call Center has the expertise to provide high-quality services to clients across various industries.
What Makes Infocision Akron Ohio Call Center Stand Out? π
The Infocision Akron Ohio Call Center stands out from other call centers in the industry due to various reasons. Firstly, the company has over 35 years of experience in providing quality customer service to various clients. Secondly, Infocision Akron Ohio Call Center offers a wide range of inbound and outbound call center services to meet the diverse needs of their clients. Thirdly, the company has a team of highly trained and dedicated employees who are committed to providing excellent customer service. Lastly, Infocision Akron Ohio Call Center is committed to giving back to the community by contributing to various charitable causes and organizations.
Why Should You Outsource Customer Service to Infocision Akron Ohio Call Center? π€
Outsourcing customer service to Infocision Akron Ohio Call Center has various advantages. Firstly, it allows businesses to reduce costs and increase efficiency by leveraging the expertise of experienced call center professionals. Secondly, outsourcing allows businesses to focus on their core competencies, such as product development and marketing, while leaving customer service to the experts. Thirdly, outsourcing customer service to Infocision Akron Ohio Call Center provides businesses with access to the latest technologies and customer service practices, ensuring that their customers receive the best service possible.
What Are the Benefits of Choosing Infocision Akron Ohio Call Center? π€
Choosing Infocision Akron Ohio Call Center has various benefits, including:
- Access to a wide range of inbound and outbound call center services
- A team of experienced and dedicated customer service representatives
- Access to the latest technologies and customer service practices
- Cost savings and increased efficiency
- Increased customer satisfaction and loyalty
- Flexible pricing and service packages to meet the diverse needs of clients
- A commitment to giving back to the community
Frequently Asked Questions (FAQs) π€
1. What are inbound call center services?
Inbound call center services are services provided by call centers that handle incoming calls from customers. These services can include customer service, order processing, help desk support, and more.
2. What are outbound call center services?
Outbound call center services are services provided by call centers that handle outgoing calls to customers. These services can include telemarketing, lead generation, fundraising, and more.
3. How can Infocision Akron Ohio Call Center help my business?
Infocision Akron Ohio Call Center can help your business by providing quality customer service that meets the diverse needs of your customers. They can also help you reduce costs, increase efficiency, and improve customer satisfaction and loyalty.
4. How can I get in touch with Infocision Akron Ohio Call Center?
You can get in touch with Infocision Akron Ohio Call Center by visiting their website at https://www.infocision.com/ or by calling their toll-free number at 1-800-210-9613.
5. What industries does Infocision Akron Ohio Call Center serve?
Infocision Akron Ohio Call Center serves various industries, including healthcare, nonprofit, political, retail, and more.
6. How much does Infocision Akron Ohio Call Center charge for its services?
Infocision Akron Ohio Call Center offers flexible pricing and service packages to meet the diverse needs of their clients. The cost of their services will depend on the specific needs of your business.
7. Why should I outsource my customer service to a call center?
Outsourcing your customer service to a call center can help you reduce costs, increase efficiency, and improve customer satisfaction and loyalty. It allows you to focus on your core competencies and leave customer service to the experts.
8. How does Infocision Akron Ohio Call Center ensure the security of my customer data?
Infocision Akron Ohio Call Center takes the security of their clients’ data seriously. They have various measures in place to ensure the confidentiality, integrity, and availability of their clients’ data, including physical, technical, and administrative safeguards.
9. How long has Infocision Akron Ohio Call Center been in business?
Infocision Akron Ohio Call Center has been in business for over 35 years, having been founded in 1982 by Gary Taylor.
10. What is the scope of services offered by Infocision Akron Ohio Call Center?
Infocision Akron Ohio Call Center offers a wide range of inbound and outbound call center services, including customer service, order processing, help desk support, telemarketing, lead generation, fundraising, and more.
11. What are the advantages of outsourcing customer service?
The advantages of outsourcing customer service include cost savings, increased efficiency, access to the latest technologies and customer service practices, and improved customer satisfaction and loyalty.
12. How can I choose the right call center for my business needs?
To choose the right call center for your business needs, you should consider factors such as the call center’s experience, reputation, services offered, pricing, and customer service quality.
13. Does Infocision Akron Ohio Call Center provide 24/7 customer service?
Yes, Infocision Akron Ohio Call Center provides 24/7 customer service to their clients. They understand that customer service is a round-the-clock task and are committed to providing their clients with excellent service at all times.
Conclusion
Ready to Take Your Customer Service to the Next Level? π
Infocision Akron Ohio Call Center is an excellent choice for businesses looking to outsource their customer service needs. With over 35 years of experience in the industry, a team of highly trained and dedicated professionals, and a commitment to giving back to the community, Infocision Akron Ohio Call Center is the perfect partner for businesses looking to improve their customer service and increase efficiency.
Choose Infocision Akron Ohio Call Center Today! πΌ
So what are you waiting for? Choose Infocision Akron Ohio Call Center today and take your customer service to the next level. Visit their website at https://www.infocision.com/ or call their toll-free number at 1-800-210-9613 to learn more.
Disclaimer:
The information in this article is based on publicly available information about Infocision Akron Ohio Call Center. The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policies or positions of Infocision Akron Ohio Call Center or its affiliates.