Greetings, dear readers! Are you a subscriber of Indosat, one of the leading telecommunications companies in Indonesia, residing in Malang or nearby areas? Do you have any inquiries or issues regarding your mobile, internet, or other services offered by Indosat? If so, worry not, as Indosat Malang call center is here to assist you.
Introduction
Indosat, also known as PT Indosat Tbk, is a renowned telecommunications company established in Jakarta, Indonesia, in 1967. With over 54 million subscribers across the country, Indosat offers various services to cater to its customers’ needs, including voice, data, internet, and other digital services.
In Malang, Indosat is among the top providers of mobile and internet services. To ensure that its subscribers in the area receive the best possible customer support, Indosat established a call center. This call center is designed to assist customers with their queries and provide solutions to their concerns efficiently.
Why Choose Indosat Malang Call Center?
Indosat Malang call center is a reliable and efficient way to address your concerns. If you encounter any issues with your services, you can immediately contact the call center and get assistance from a competent and knowledgeable customer service representative.
The call center is available 24/7, so you can reach out at any time of the day or night when you are facing difficulties with your services. Additionally, the call center has a well-trained team of professionals who are ready to help you efficiently and effectively. You can be assured that your questions will be answered promptly and your issues will be resolved in a timely manner.
About Indosat Malang Call Center
Call Center Hotline
The Indosat Malang call center hotline is available 24/7, and you can contact customer service by dialing 185 or +6221 3018 0185 from your Indosat mobile phone or any other phone number.
Live Chat
You can also reach out to the call center via live chat on the Indosat website or MyIndosat app. This method is suitable for those who prefer to communicate online instead of calling.
If you have a non-urgent concern or inquiry, you can also send an email to customer service at care@indosat.com. The response time may be longer for this method than the other two mentioned above. However, it is still a reliable way to get in touch with Indosat’s customer service.
Location
If you prefer to visit the Indosat Malang call center in person, you can find it at Jl. Arjuna Utara No. 35, Malang, East Java, 65112, Indonesia. The call center is open seven days a week, from 9 AM to 9 PM.
Services Offered
The Indosat Malang call center provides various services to customers, including:
| Services | Description |
|---|---|
| Mobile Services | Assistance with mobile billing, checked balance, internet packages, promotions, and other mobile-related issues or inquiries. |
| Internet Services | Help with internet subscription, data packages, online gaming, streaming, and other internet-related concerns or questions. |
| Digital Services | Support for digital services, such as video and music streaming, e-wallet, and other digital subscriptions. |
| Complaints | Assistance with complaints or grievances about Indosat services. |
| Others | Additional assistance or information about Indosat services, including frequently asked questions. |
Support in Multiple Languages
If you are an expatriate or non-Indonesian speaking customer, you can still contact the Indosat Malang call center as they provide assistance in several languages, including English, Mandarin, Arabic, and Korean.
FAQs
1. How can I contact Indosat Malang call center?
You can contact Indosat Malang call center by dialing 185 or +6221 3018 0185 from your Indosat mobile phone or any other phone number. Alternatively, you can use live chat on the Indosat website or MyIndosat app or send an email to care@indosat.com.
2. Is the Indosat Malang call center available 24/7?
Yes. The Indosat Malang call center is available 24/7 to assist customers.
3. What kind of services does the Indosat Malang call center provide?
The Indosat Malang call center provides a wide range of services, including assistance with mobile services, internet services, digital services, complaints, and other Indosat-related concerns or inquiries.
4. Can I visit the call center in person?
Yes, you can visit the Indosat Malang call center in person if you prefer to communicate face-to-face. The call center is located at Jl. Arjuna Utara No. 35, Malang, East Java, 65112, Indonesia, and is open seven days a week.
5. Does the Indosat Malang call center support multiple languages?
Yes, the Indosat Malang call center provides assistance in several languages, such as English, Mandarin, Arabic, and Korean, to cater to non-Indonesian speaking customers.
6. What do I do if my issue is not resolved by the Indosat Malang call center?
If your issue is not resolved by the call center, you can escalate it to Indosat’s higher-level management team or report it through the company’s official website or social media platforms.
7. Is there a fee for contacting Indosat Malang call center?
No, contacting the call center is free of charge for Indosat subscribers. However, standard rates may apply if you are using a non-Indosat number to reach customer service.
8. Can I request a refund through the Indosat Malang call center?
Yes, you can request a refund through the call center if you have a valid reason for it. However, you need to follow the company’s guidelines and procedures for refund requests.
9. Can I provide feedback on the Indosat Malang call center’s service quality?
Yes, Indosat encourages customers to provide feedback on its services, including the call center’s service quality. You can do so through the company’s official website or social media platforms.
10. Can I change my mobile or internet plan through the Indosat Malang call center?
Yes, you can change or upgrade your mobile or internet plan through the call center. However, you need to provide necessary information and follow the procedures for such requests.
11. How long does it take for Indosat Malang call center to respond to an email?
The response time for an email may vary depending on the volume of emails received by the call center. However, Indosat aims to respond to customer emails within 24 to 48 hours.
12. Can I request a new SIM card through the Indosat Malang call center?
Yes, you can request a new SIM card through the call center if you lost or damaged your old one. However, you need to follow the company’s guidelines and procedures for such requests.
13. How can I check my Indosat balance?
You can check your Indosat balance by dialing *123# from your Indosat mobile phone or through the MyIndosat app.
Conclusion
In conclusion, Indosat Malang call center is a reliable and efficient way to address any concerns or inquiries related to Indosat services. With its 24/7 availability, well-trained professionals, and various communication channels, customers can easily and quickly resolve any issues they might encounter.
If you are an Indosat subscriber residing in Malang or nearby areas, do not hesitate to contact the call center for assistance. Your satisfaction is Indosat’s top priority, and they will do everything in their power to ensure that you receive top-notch customer service and a seamless user experience.
Take Action Now!
If you require any assistance from Indosat Malang call center, do not hesitate to reach out to them through their hotline, live chat, or email. They are always ready to assist you with any issues or inquiries you might have!
Closing Statement with Disclaimer
Disclaimer: This article is for informational purposes only. The information provided is based on publicly available sources and does not constitute professional advice. We do not guarantee the accuracy, completeness, or timeliness of the information provided in this article. Any reliance you place on such information is strictly at your own risk.
Thank you for reading this article about Indosat Malang call center. We hope you found it informative and helpful. If you have any feedback or suggestions, please feel free to contact us. We appreciate your support and interest in our content.