Introduction
Welcome to our comprehensive guide on Indihome Surabaya call center. In today’s digital age, having a fast and reliable internet connection is a must-have for both personal and business use. Indihome Surabaya is a popular internet service provider that offers high-speed internet, television, and phone services to consumers and businesses in Surabaya, Indonesia. With its 24/7 customer service support, Indihome Surabaya call center is the go-to source for customers who need help with their internet connection or other services.
Indihome Surabaya call center delivers prompt and effective customer support to ensure that users get the best experience with their internet connection. In this guide, we will provide you with everything you need to know about Indihome Surabaya call center, including how to contact them, their services, pricing, FAQs, and much more. So, let’s dive in!
What is Indihome Surabaya?
Indihome Surabaya is a subsidiary internet service provider of PT Telkom Indonesia Tbk that offers high-speed fiber-optic internet, television, and phone services to customers in Surabaya. The company is committed to providing its users with high-value services that deliver exceptional quality and speed.
Indihome Surabaya has a fiber-optic network that spans across Surabaya, which allows it to offer reliable and fast internet services to its customers. The company also offers a range of packages to suit different needs and budgets, making it accessible to a broad range of users.
What is Indihome Surabaya Call Center?
Indihome Surabaya call center is a customer service support system that provides users with technical and non-technical assistance. The call center is available 24/7, and users can use it to report issues, request assistance, or make general inquiries about Indihome Surabaya’s products and services.
The call center is staffed with knowledgeable and friendly support staff who are trained to handle any issues that users may experience with their internet connection, television, or phone services. The agents are equipped with cutting-edge technology that allows them to diagnose and solve problems quickly, whether a user contacts them by phone, email, or social media.
How to Contact Indihome Surabaya Call Center
If you need to contact Indihome Surabaya call center, there are several ways to do so. You can reach them via:
| Contact Method | Details |
|---|---|
| Phone | Call 147 or 021-147 from your Indihome Surabaya home phone |
| Send an email to customercare@indihome.co.id | |
| Social media | Contact them via Twitter or Facebook |
Indihome Surabaya Call Center Services
Indihome Surabaya call center offers a range of services to its customers, including:
1. Technical support: The call center provides technical support to users who experience technical issues with their internet connection, television, or phone services. Users can report the problem, and the support team will work to diagnose and resolve the issue quickly.
2. Non-technical support: The call center also provides non-technical support to users who may have questions or require assistance with their Indihome Surabaya services.
3. Account management: Users can also contact the call center for assistance with their account, such as updating their contact information, paying bills, or changing their package.
Indihome Surabaya Call Center Pricing
Indihome Surabaya call center services are free of charge for existing customers. However, users may incur fees for issues that require a technician to visit their home or office. The fees vary depending on the nature of the issue, and users will be informed of the fee before a technician is dispatched.
FAQs
1. What is the minimum internet speed offered by Indihome Surabaya?
The minimum internet speed offered by Indihome Surabaya is 10 Mbps.
2. Can I change my package after subscribing to Indihome Surabaya?
Yes, users can change their package by contacting Indihome Surabaya call center.
3. How long does it take to install Indihome Surabaya?
Installation times vary depending on the location and availability of technicians. However, the average installation time is three days.
4. How can I pay my Indihome Surabaya bill?
Users can pay their Indihome Surabaya bill through several payment channels, including ATM, bank transfer, Indihome website, and the Indihome mobile app.
5. Can I use my own router with Indihome Surabaya?
Yes, users can use their own router with Indihome Surabaya. However, they will need to configure it to work with Indihome Surabaya’s network.
6. What is the customer support operating hours?
The customer support operating hours are 24/7.
7. How can I check my internet speed?
Users can test their internet speed using speedtest.net or other speed test websites.
8. What should I do if I experience slow internet speeds?
Users can contact Indihome Surabaya call center to report slow internet speeds. The support team will investigate and resolve the issue quickly.
9. What is the maximum internet speed offered by Indihome Surabaya?
The maximum internet speed offered by Indihome Surabaya is 100 Mbps.
10. Does Indihome Surabaya offer television services?
Yes, Indihome Surabaya offers television services with a range of channels and packages to suit different needs and budgets.
11. How can I troubleshoot my internet connection?
Users can try troubleshooting their internet connection by rebooting their router, checking cables and connections, and checking for any network outages in their area.
12. What should I do if I forget my Indihome Surabaya password?
Users can reset their password by visiting the Indihome Surabaya website or mobile app and following the password reset instructions.
13. Can I move my Indihome Surabaya service to a new address?
Yes, users can move their Indihome Surabaya service to a new address by contacting Indihome Surabaya call center.
Conclusion
Indihome Surabaya call center is your go-to source for reliable and fast internet services in Surabaya. With its 24/7 customer support, users can expect to get prompt and effective assistance whenever they need it. In this guide, we have provided you with everything you need to know about Indihome Surabaya call center, including its services, pricing, FAQs, and much more.
So, what are you waiting for? Sign up for Indihome Surabaya today and experience the best internet services in Surabaya!
Disclaimer:
The information provided in this article was correct at the time of writing. However, prices, services, and availability are subject to change without notice. We recommend that readers confirm any information provided here directly with Indihome Surabaya call center or their official website.