Introduction
Greetings to all the aspiring call center professionals and business owners out there! If you’re looking for a prime location to set up or work in a call center, the Ortigas business district in the Philippines is an excellent choice. Ortigas, located in Pasig City, boasts a vibrant economy and a thriving call center industry. In this article, we’ll provide you with a comprehensive guide to everything you need to know about call centers in the Ortigas area. We’ll cover the list of call centers, their specialties, and other relevant information that will help you make an informed decision. So, let’s get started!
What is a Call Center?
A call center is a business that provides customer service, sales, and technical support over the phone, email, or chat. Call centers are typically set up in business districts and provide employment opportunities for thousands of people in various fields. For companies, call centers are essential in maintaining customer satisfaction, increasing sales, and building relationships with clients. If you’re looking for a job or considering setting up a call center business, Ortigas is a top destination in the Philippines.
Why Choose Ortigas as a Call Center Location?
Ortigas is a prime location for call centers due to its strategic location, accessibility, and robust economy. The Ortigas business district is located at the heart of Metro Manila, making it easy to access from different parts of the city. Ortigas is also home to various multinational companies, commercial establishments, and shopping malls, making it an ideal location for businesses that cater to a broad customer base. Additionally, Ortigas offers a conducive environment that fosters growth, innovation, and collaboration. These factors make Ortigas an excellent location for call centers.
List of Call Centers in Ortigas
Here’s a comprehensive list of call centers in Ortigas:
| Company Name | Contact Information | Specialties |
|---|---|---|
| Accenture | Telephone: +632 841 0111 Email: ph-recruitment@accenture.com |
Business process outsourcing |
| Sitel | Telephone: +632 830 9200 Email: ph.recruitment@sitel.com |
Customer service, technical support, sales |
| Teleperformance | Telephone: +632 885 8080 Email: TP-Recruitment.ph@teleperformance.com |
Customer service, technical support, sales |
| JPMorgan Chase & Co. | Telephone: +632 795 6354 Email: phrecruiting@jpmorgan.com |
Banking, financial services |
| Concentrix | Telephone: +632 795 6510 Email: PHRecruitment@concentrix.com |
Customer service, technical support, sales |
| IBM | Telephone: +632 995 3333 Email: hiredesk@ph.ibm.com |
Business process outsourcing |
| TeleTech | Telephone: +632 859 5000 Email: careersph@teletech.com |
Customer service, technical support, sales, healthcare support |
| TaskUs | Telephone: +632 5318 6266 Email: recruitment.ph@taskus.com |
Customer service, technical support, sales, content moderation |
Services Provided by Call Centers in Ortigas
The call centers in Ortigas provide various services to clients. Some of these include:
- Customer service
- Technical support
- Sales
- Back office support
- Data management
- Content moderation
- Healthcare support
FAQs about In Ortigas List Call Centers
1. How do I find a job in a call center in Ortigas?
You can directly apply to the company’s recruitment channels or through online job portals such as Jobstreet or LinkedIn.
2. What are the requirements to work in a call center?
Typically, call center companies require applicants to have good communication skills, proficiency in English, and a college degree or equivalent.
3. How much does a call center agent earn?
Salaries for call center agents in Ortigas range from Php 15,000 to Php 30,000 per month, depending on the company and the agent’s skills and experience.
4. Are there night shifts for call center agents in Ortigas?
Yes, most call centers in Ortigas operate 24/7, which means that agents work on rotating shifts, including night shifts.
5. What benefits do call center companies in Ortigas offer to their employees?
Call center companies in Ortigas offer various employee benefits, such as health insurance, retirement plans, paid leaves, and performance-based bonuses.
6. What is the dress code for call center agents in Ortigas?
Most call center companies in Ortigas have a business casual dress code policy. However, some companies require their employees to wear a uniform or adhere to a specific dress code.
7. What is the work environment like in a call center?
The work environment in a call center can be fast-paced and stressful, given that agents handle a large volume of calls or tasks. However, call centers in Ortigas provide a comfortable working space, complete with state-of-the-art equipment, break areas, and other amenities that promote employee well-being.
8. How do I set up a call center business in Ortigas?
You need to register your business with the Securities and Exchange Commission (SEC) and secure the necessary permits and licenses from the local government. You also need to find a suitable location and invest in equipment and employees.
9. What industries do call center companies in Ortigas cater to?
Call center companies in Ortigas cater to various industries such as banking, telecommunications, healthcare, retail, and e-commerce.
10. How does Ortigas compare to other business districts in the Philippines?
Ortigas is one of the top business districts in the Philippines, along with Makati and BGC. However, Ortigas is more accessible and affordable compared to Makati and BGC, making it a preferred location for many companies.
11. How can a call center improve customer service?
A call center can improve customer service by providing excellent training to their agents, implementing a customer-centric approach, utilizing the latest technology, and gathering customer feedback to continuously improve their services.
12. What is the future of call centers in Ortigas?
The future of call centers in Ortigas looks positive, given the steady growth of the industry in the past years. Call centers in Ortigas are continuously expanding and upgrading their services to cater to the changing needs of their clients and the market.
13. What skills do I need to succeed in a call center job?
The skills you need to succeed in a call center job include excellent communication skills, patience, problem-solving skills, time management skills, and a positive attitude towards work.
Conclusion
We hope this comprehensive guide to call centers in the Ortigas area has provided you with the information you need to make an informed decision. Ortigas offers a conducive environment for call center businesses and employees, making it a top destination in the Philippines. With the list of call centers and their specialties, you can choose the best company that suits your needs. If you’re a business owner, setting up a call center in Ortigas is an excellent choice. It offers a vibrant economy and a diverse customer base that will help your business grow. So, what are you waiting for? Be part of the thriving call center industry in Ortigas now!
Closing Statement with Disclaimer
This article is for informational purposes only. The information provided in this article is accurate to the best of our knowledge at the time of writing. However, the call center industry is constantly evolving, and the information provided may not be up-to-date in the future. We advise you to conduct your research and seek professional advice before making any decisions. We do not guarantee the accuracy, completeness, and reliability of the information provided in this article. We shall not be liable for any losses or damages arising from the use of this article.