👋 Greetings to All Job Seekers
Are you searching for job opportunities in Ortigas, Philippines? If yes, then you have come to the right place! Ortigas has become a hub for business outsourcing and has seen tremendous growth in the call center industry. In this article, we will guide you through the ins and outs of in Ortigas hiring call centers and provide you with all the necessary information to secure your dream job.
🏭 What is Call Center Industry?
The call center industry has been on the rise in the Philippines since the early 2000s. Call centers provide customer service support and sales to clients in the US, UK, and other English-speaking countries. The industry provides lucrative job opportunities for Filipinos, especially with the growing demand for voice and non-voice services.
🌟 Introduction
Ortigas is a bustling commercial and business district located in the heart of Metro Manila. With the increasing demand for outsourcing services, many call centers have set up their operations in Ortigas. The call center industry has provided employment opportunities to thousands of Filipinos in Ortigas alone. This article aims to provide a comprehensive guide to all individuals who are seeking job opportunities in the call center industry in Ortigas.
1. What Companies Offer Call Center Jobs in Ortigas?
There are numerous call center companies in Ortigas that offer a variety of services such as customer service, technical support, and sales. Some of the largest companies in Ortigas include Alorica, Accenture, Convergys, Teleperformance, and Sykes. These companies have established their operations in Ortigas and provide a large number of employment opportunities to job seekers.
2. What are the Minimum Requirements to Work in a Call Center in Ortigas?
The minimum requirements to work in a call center in Ortigas include a high school diploma, proficiency in the English language, excellent communication skills, and the ability to work in a team-oriented environment. Some companies require a college degree, while others may require a certain level of experience in the customer service field.
3. How Much Can You Earn Working in a Call Center in Ortigas?
The salary of call center agents in Ortigas varies depending on the company and the position. Generally, a starting salary for a call center agent ranges from PHP 15,000 to PHP 25,000 ($300 to $500) per month. However, some companies offer higher salaries for experienced agents and those with specialized skills in technical support or sales.
4. What are the Working Hours for Call Center Agents in Ortigas?
Call center companies in Ortigas operate 24/7 to cater to clients from different time zones. The working hours for call center agents vary depending on the company, but most agents work in shifts that may include night shifts, weekends, and holidays. Agents typically work 8-hour shifts, but some companies may require longer working hours.
5. What are the Benefits of Working in a Call Center in Ortigas?
The call center industry in Ortigas offers several benefits to its employees, including health insurance, life insurance, paid leaves, and retirement plans. Some companies also offer employee discounts and incentives based on performance. Call center agents also have the opportunity to enhance their communication and problem-solving skills and receive training on various software and computer systems.
6. What are the Challenges to Working in a Call Center in Ortigas?
Working in a call center can be challenging due to the nature of the job. Call center agents need to attend to customer inquiries and complaints while maintaining a professional and courteous demeanor. This can be stressful, especially during peak hours when the volume of calls is high. However, most call center companies provide training and support to their employees to help them cope with the demands of the job.
7. How Can You Apply for a Call Center Job in Ortigas?
The hiring process for call center jobs in Ortigas typically involves submitting an application online or in-person, taking assessments, participating in interviews, and undergoing training. You can visit the company’s website or job portals such as JobStreet or Indeed to search for available job openings. It is important to ensure that you meet the job requirements and prepare well for assessments and interviews.
📊 Table of Call Center Companies in Ortigas
| Company Name | Contact Information |
|---|---|
| Alorica | Address: 33F One San Miguel Avenue, Ortigas Center, Pasig City Phone: +63 2 7953 2000 |
| Accenture | Address: Robinsons Cyberscape Alpha, Garnet Road, Ortigas Center, Pasig City Phone: +63 2 8847 0100 |
| Convergys | Address: Robinsons Cyberscape Gamma, Ortigas Center, Pasig City Phone: +63 2 8605 0300 |
| Teleperformance | Address: One World Square, McKinley Hill, Taguig City Phone: +63 2 8799 1100 |
| Sykes | Address: Pioneer Highlands North Tower, Pioneer Street, Mandaluyong City Phone: +63 2 8493 3000 |
🙋 Frequently Asked Questions
1. Do I need a college degree to work in a call center in Ortigas?
Some call center companies in Ortigas require a college degree, while others only require a high school diploma. It is important to check the job requirements before applying.
2. What is the hiring process for call center jobs in Ortigas?
The hiring process typically involves submitting an application online or in-person, taking assessments, participating in interviews, and undergoing training.
3. What are some skills needed to work in a call center in Ortigas?
Some of the skills needed to work in a call center in Ortigas include proficiency in the English language, excellent communication skills, problem-solving skills, and the ability to work in a team-oriented environment.
4. What are the benefits of working in a call center in Ortigas?
The benefits of working in a call center in Ortigas include health and life insurance, paid leaves, retirement plans, and employee discounts and incentives based on performance.
5. What are the common challenges to working in a call center in Ortigas?
Working in a call center can be challenging due to the nature of the job. Call center agents need to attend to customer inquiries and complaints while maintaining a professional and courteous demeanor. This can be stressful, especially during peak hours when the volume of calls is high.
6. What are the working hours for call center agents in Ortigas?
Call center companies in Ortigas operate 24/7 to cater to clients from different time zones. The working hours for call center agents vary depending on the company, but most agents work in shifts that may include night shifts, weekends, and holidays.
7. How much can call center agents earn in Ortigas?
The salary of call center agents in Ortigas varies depending on the company and the position. Generally, a starting salary for a call center agent ranges from PHP 15,000 to PHP 25,000 ($300 to $500) per month.
8. Is it easy to get a call center job in Ortigas?
The competition for call center jobs in Ortigas is high, but with the right skills and preparation, it is possible to secure a job. It is important to ensure that you meet the job requirements and prepare well for assessments and interviews.
9. How long is the training period for call center jobs in Ortigas?
The training period for call center jobs in Ortigas varies depending on the company and the position. Some companies may provide a few weeks of training, while others may provide several months of training.
10. What are some of the software and computer systems that call center agents use in Ortigas?
Some of the software and computer systems that call center agents use in Ortigas include customer relationship management (CRM) tools, Microsoft Office, and various call center platforms and applications.
11. What are the career growth opportunities for call center agents in Ortigas?
Call center agents in Ortigas have the opportunity to advance their careers to team leader, supervisor, or manager positions. Some companies also provide opportunities for employees to transition to other departments within the company.
12. Are there part-time call center jobs available in Ortigas?
Some call center companies in Ortigas offer part-time job opportunities. It is important to check the job requirements and schedule before applying.
13. What are the most common misconceptions about working in a call center in Ortigas?
Some common misconceptions about working in a call center in Ortigas include low pay, high stress, and limited opportunities for career growth. However, these misconceptions are not entirely true, and call center jobs in Ortigas offer competitive salaries, training and support, and opportunities for career advancement.
👍 Conclusion
In Ortigas hiring call center is an excellent opportunity for job seekers looking for a stable and lucrative career. The call center industry in Ortigas provides attractive salaries, benefits, and opportunities for career growth. With this guide, we hope to help job seekers secure their dream job in Ortigas. So, don’t wait any longer, update your resume, and start applying now!
📝 Disclaimer
This article is meant to provide general information and guidance on in Ortigas hiring call center. The information provided in this article is accurate to the best of our knowledge as of the date of publication. However, we do not guarantee the accuracy of the information provided in this article, and we are not liable for any decisions made based on the information provided. It is important to conduct your own research and seek professional advice before making any career-related decisions.