Greetings, dear readers! Are you looking for a game-changer in customer service? Look no further than im2 Call Center! This innovative company is redefining the call center industry with its cutting-edge technology and exceptional customer support. In this article, we’ll explore the ins and outs of im2 and how it’s transforming the way businesses interact with their customers. 😎
Introduction
Established in 2006, im2 Call Center is a Philippines-based company offering premium call center services to businesses. The company is known for its outstanding customer support, flexible service options, and advanced technology. With im2, you can expect nothing but the best when it comes to managing your customer interactions.
In the following paragraphs, we’ll dive deeper into im2’s services, expertise, and what sets it apart from other customer service providers.
The Founders
im2 Call Center was founded by two highly experienced individuals in the industry, JJ Atencio and Dexter Tan. JJ Atencio is a serial entrepreneur with over 25 years of experience in the outsourcing industry, while Dexter Tan has over 20 years of experience in the BPO and IT industries. Together, they have built im2 into the premier call center company it is today.
The Services
im2 offers a range of services that cater to businesses of all sizes and industries. Some of its services include inbound and outbound customer support, technical support, telemarketing, lead generation, chat support, and social media management. With im2’s 24/7 service, you can ensure that your customers’ needs are met any time of day.
The Technology
im2 utilizes state-of-the-art technology to support its call center operations. The company uses cloud-based platforms, data security software, and artificial intelligence (AI) to optimize its services. With im2’s AI-powered chatbots, you can automate your customer interaction and save time and resources.
The Team
im2’s team is composed of highly skilled and trained individuals who specialize in customer service, IT, and other areas of expertise. The company provides continuous training and development for its agents to ensure that they deliver top-notch service to clients.
The Clients
im2 has served numerous clients in various industries, including healthcare, e-commerce, finance, and telecommunications. Its clients include Avon, Healthline, and Vodafone, among others. With im2’s customized solutions, it can cater to any business’ unique needs and requirements.
The Awards
im2’s outstanding service has not gone unnoticed. The company has received numerous awards and recognitions for its exceptional customer support, including the International Stevie Awards and the Contact Center World Awards.
The Future
im2 is constantly improving its services and technology to stay ahead of the game. With its commitment to innovation and customer satisfaction, im2 is poised to revolutionize the call center industry.
About im2 Call Center
im2 Call Center is a leading call center company based in the Philippines. Established in 2006, it provides premium inbound and outbound customer support, technical support, telemarketing, lead generation, chat support, and social media management services to businesses of all sizes and industries. The company is known for its exceptional customer service, advanced technology, and flexible service options.
The Services
im2’s services cater to businesses of all sizes and industries. Its inbound and outbound customer support services include answering inquiries, resolving complaints, and providing product and service information. With its 24/7 service, you can ensure that your customers’ needs are met any time of day.
im2’s technical support services include troubleshooting issues and providing IT solutions. Its telemarketing services involve promoting products and services to potential customers through phone calls. Its lead generation services help businesses identify and qualify potential customers for sales.
im2’s chat support services allow customers to interact with brands through chatbots or live agents. Its social media management services help businesses manage their social media accounts and engage with their customers on various platforms.
The Technology
im2 utilizes advanced technology to optimize its call center services. The company uses cloud-based platforms, data security software, and AI to streamline its operations. With its AI-powered chatbots, you can automate your customer interactions and save time and resources.
The Benefits
im2’s services offer numerous benefits to businesses. With its exceptional customer service, you can ensure that your customers are satisfied and loyal to your brand. With its advanced technology, you can automate your customer interaction and save time and resources. With its customized solutions, you can cater to your unique business needs and requirements.
Why Choose im2 Call Center
There are plenty of reasons why im2 is the go-to call center company for businesses worldwide. Here are just a few:
Expertise
im2’s founders and team have decades of experience in the industry, making them experts in call center operations and customer support.
Technology
im2 utilizes advanced technology to optimize its services and provide top-of-the-line customer support.
Flexibility
im2 offers customized solutions to cater to your unique business needs and requirements.
Quality
im2 is committed to delivering exceptional customer service and ensuring that its agents are trained and skilled in customer support.
Value
im2’s services offer great value for the price, with flexible service options that cater to your budget.
FAQs About im2 Call Center
1. How long has im2 Call Center been in business?
im2 Call Center was established in 2006.
2. What services does im2 Call Center offer?
im2 Call Center offers inbound and outbound customer support, technical support, telemarketing, lead generation, chat support, and social media management services.
3. What industries does im2 Call Center serve?
im2 Call Center serves various industries, including healthcare, e-commerce, finance, and telecommunications.
4. What technology does im2 Call Center use?
im2 Call Center uses cloud-based platforms, data security software, and AI to optimize its services.
5. What are im2 Call Center’s service hours?
im2 Call Center provides 24/7 service.
6. Does im2 Call Center offer customized solutions?
Yes, im2 Call Center offers customized solutions to cater to your unique business needs and requirements.
7. What are im2 Call Center’s pricing options?
im2 Call Center offers flexible service options to cater to your budget.
8. What sets im2 Call Center apart from other call center companies?
im2 Call Center is known for its exceptional customer support, advanced technology, and flexible service options. Its founders and team have decades of experience in the industry, making them experts in call center operations and customer support.
9. How can im2 Call Center help my business?
im2 Call Center can help your business by providing exceptional customer support, automating your customer interaction, and catering to your unique business needs and requirements.
10. What are im2 Call Center’s key values?
im2 Call Center is committed to delivering exceptional customer service, using advanced technology, providing customized solutions, and ensuring its agents are trained and skilled in customer support.
11. What awards has im2 Call Center received?
im2 Call Center has received numerous awards and recognitions for its exceptional customer support, including the International Stevie Awards and the Contact Center World Awards.
12. How can I contact im2 Call Center?
You can contact im2 Call Center through its website, email, or phone.
13. What is im2 Call Center’s mission?
im2 Call Center’s mission is to revolutionize the call center industry through innovation and customer satisfaction.
Conclusion
As you can see, im2 Call Center is truly a game-changer in the call center industry. With its exceptional customer support, advanced technology, and customized solutions, your business can take customer interaction to the next level. Don’t hesitate to contact im2 Call Center today and experience the difference for yourself! 😊
Take Action Now!
Visit im2 Call Center’s website to learn more about its services and how it can help your business improve its customer support. Don’t wait until it’s too late!
Disclaimer
The company mentioned in this article is a real company with a physical office located in the Philippines. This article is written for informational purposes only, and the writer is not affiliated with im2 Call Center or its founders in any way.