Greetings and welcome to our article about one of the biggest names in the call center industry – Igate. In this article, we’ll explore everything you need to know about Igate, its history, services, and what it means for businesses today. But first, let’s paint a picture of the call center industry as a whole.
The Call Center Industry Today 😃
The call center industry has undergone incredible growth in recent years, with research indicating that it will continue to grow at a rapid pace through 2026. According to reports, the global call center market is expected to reach $496 billion by 2026, thanks to an increase in demand for customer service and support by companies worldwide.
One of the significant players in this industry is Igate. So, what exactly is Igate, and what makes it stand out? Let’s dive in!
What is Igate? 🤔
Igate is a global provider of end-to-end customer experience management services, including inbound and outbound customer service, technical support, sales, and back-office processing. The company is headquartered in Bridgewater, New Jersey and operates in 17 countries worldwide, with over 40,000 employees on its payroll.
History of Igate 📜
Igate was founded in 1961 as a data processing company called Patni Computer Systems Limited. Over time, the company expanded its services to include IT consulting, software services, and business process outsourcing. In 2011, Patni Computer Systems Limited was acquired by iGate Corporation, a US-based provider of IT outsourcing services, and the company was renamed to Igate.
Services Offered by Igate 📞
Igate offers a wide range of services aimed at improving customer experience and driving business growth. These services include:
| Service | Description |
|---|---|
| Inbound Customer Service | Igate provides customer service representatives to handle incoming calls, emails, and chats for businesses. |
| Outbound Customer Service | Igate provides telemarketing and surveying services for businesses to help them connect with customers. |
| Technical Support | Igate offers technical support services for businesses to help them troubleshoot issues with their products or services. |
| Sales | Igate provides sales services to businesses who want to outsourced their sales operations to a third-party vendor. |
| Back-Office Processing | Igate offers back-office processing services, including data entry, document processing, and transaction processing. |
FAQs About Igate 🤔
1. What sets Igate apart from other call center companies?
Igate stands out from other call center companies with its end-to-end customer experience management services, industry expertise, and global presence.
2. How many employees does Igate have?
Igate has over 40,000 employees worldwide.
3. What countries does Igate operate in?
Igate operates in 17 countries worldwide, including the United States, India, Canada, and the United Kingdom.
4. What services does Igate offer?
Igate offers a range of services, including inbound and outbound customer service, technical support, sales, and back-office processing.
5. What is Igate’s history?
Igate was founded in 1961 as Patni Computer Systems Limited and was acquired by iGate Corporation in 2011. The company was then renamed to Igate.
6. What is Igate’s headquarters location?
Igate’s headquarters are located in Bridgewater, New Jersey.
7. How does partnering with Igate benefit businesses?
Partnering with Igate can benefit businesses by providing them with access to industry expertise, global resources, and end-to-end customer experience management services.
8. How can businesses get in touch with Igate?
Businesses can get in touch with Igate by visiting their website or by contacting their customer service team.
9. What industries does Igate specialize in?
Igate specializes in a range of industries, including healthcare, telecommunications, financial services, and retail.
10. How does Igate ensure customer satisfaction?
Igate ensures customer satisfaction through quality assurance measures, ongoing training and development for its employees, and a commitment to continuous improvement.
11. What is Igate’s mission?
Igate’s mission is to provide innovative, high-quality customer experience management services that drive business growth for its clients.
12. What is Igate’s company culture like?
Igate prides itself on its diverse and inclusive company culture, with a focus on employee engagement, career development, and work-life balance.
13. How does Igate approach sustainability?
Igate is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including energy conservation measures and waste reduction programs.
Conclusion: Partnering with Igate for Success 🚀
Overall, Igate is a leading provider of customer experience management services, with a strong focus on quality, innovation, and global reach. Its end-to-end services, combined with its industry expertise, make it an attractive partner for businesses looking to improve their customer experience and drive business growth in today’s ever-changing market.
If you’re interested in partnering with Igate for your business needs or want to learn more about their services, we encourage you to get in touch with their team today!
Disclaimer:
This article is for informational purposes only. The content is not intended to be a substitute for professional advice or guidance. Always seek the advice of a qualified professional with any questions you may have about your business.