Title: The Fascinating History of Convergys Call Center👋 Greetings, dear readers! Are you curious about the history of Convergys and how it became one of the top call center companies in the world? Well, you’re in luck because this article will give you an in-depth look at the fascinating history of Convergys.Introduction:Convergys is a global leader in customer management services, and it has been providing excellent customer experiences since its establishment. The company has evolved over the years and has managed to stay ahead of the competition.The company was founded in 1998 by James F. Orr and Earl N. Shaw with the goal of providing customer-focused solutions. Today, Convergys has become a household name and is a leading provider of customer service solutions around the world.Convergys has been around for over two decades now, and it has come a long way since its inception. In this article, we will take a closer look at the history of Convergys and its evolution into a world-class customer management company.History of Convergys:1. The Early Years:Convergys was founded in 1998 as a spinoff of Cincinnati Bell Information Systems. The company started with just four call centers and a small group of employees in Cincinnati, Ohio.2. Growth and Expansion:Over the years, Convergys saw significant growth and expansion. In 2004, the company acquired Digital Think Inc. and added e-learning and training solutions to its portfolio.3. The Merger with Stream:In 2018, Convergys merged with Stream Global Services, creating one of the world’s largest customer management companies. The merger allowed Convergys to expand its global reach and strengthen its position as a leading provider of customer service solutions.4. The Acquisition by Synnex:In March 2018, it was announced that Convergys would be acquired by Synnex Corporation. The acquisition was completed in October 2018, making Convergys a part of the Synnex family.5. The Rebranding to Concentrix:After the acquisition, Convergys was rebranded as Concentrix, and the company’s focus shifted to providing innovative customer engagement services. Concentrix offers services such as digital self-service, analytics, consulting, and customer lifecycle management.6. The Continued Growth:Concentrix has continued to grow and expand, and it now has operations in over 40 countries. The company employs over 225,000 people worldwide and serves clients in various industries, including healthcare, technology, retail, and financial services.7. The Future of Concentrix:Concentrix is committed to providing its clients with exceptional customer management solutions, and the company is constantly evolving to meet the changing needs of its customers. Concentrix’s future looks bright, and it is poised to remain a leader in the customer management industry.Table: | Year | Milestone ||———-|—————————————————|| 1998 | Convergys was founded as a spinoff of Cincinnati Bell Information Systems || 2004 | Convergys acquired Digital Think Inc. || 2018 | Convergys merged with Stream Global Services || 2018 | Convergys was acquired by Synnex Corporation || 2018 | Convergys was rebranded as Concentrix || Present | Concentrix has operations in over 40 countries and employs over 225,000 people worldwide |FAQs:1. What services does Concentrix offer?2. What industries does Concentrix serve?3. How many employees does Concentrix have?4. Where is Concentrix headquartered?5. What is the history of Concentrix?6. Who founded Convergys?7. When was Convergys founded?8. What was Convergys’ initial focus?9. What was Convergys’ growth strategy?10. How did Convergys become a leading provider of customer service solutions?11. What was the impact of the merger with Stream Global Services?12. How has Concentrix evolved since its rebranding from Convergys?13. What are the future goals of Concentrix?Conclusion:Convergys has come a long way since its founding in 1998. The company’s commitment to providing exceptional customer management services has allowed it to evolve and stay ahead of the competition. Today, as Concentrix, the company continues to innovate and offer innovative solutions to its clients. If you’re looking for a reliable and trustworthy customer management company, look no further than Concentrix. With over two decades of experience and a global presence, Concentrix is the ideal partner for all your customer engagement needs. So, what are you waiting for? Contact Concentrix today and experience the best customer service solutions in the industry!Closing Statement with Disclaimer:Concentrix is a global leader in customer management solutions, providing innovative and customer-focused solutions to clients worldwide. The information in this article is accurate at the time of writing, and we strive to provide our readers with the latest and most up-to-date information. However, we cannot guarantee the accuracy or completeness of the information presented in this article. The reader is advised to conduct their own research and due diligence before making any decisions based on the information in this article.