Greetings, fellow readers! In this digital age, businesses strive to have a global reach that requires them to connect with their customers across different countries. One way of achieving this is by having a call center that can handle customer inquiries, support, and other services. The Hinduja Philippines Call Center is one such center that has been working tirelessly to provide high-quality services to businesses all over the world.
Introduction
The Hinduja Group, founded in 1914, is a global conglomerate that operates in diverse industries such as automotive, finance, and healthcare. The Hinduja Philippines Call Center is a subsidiary of the Hinduja Group and provides customer support and other related services to businesses worldwide.
The call center industry has grown significantly in the Philippines. According to the Philippine Statistics Authority, the industry’s revenue reached ₱ 190.4 billion in 2018, and it employed around 1.2 million people. This industry’s growth can be attributed to the country’s competitive labor costs, skilled workforce, and its proficiency in the English language, making it an ideal location for outsourcing services.
Hinduja Philippines is one of the leading call centers in the country, with its headquarters located in the financial district of Makati City. Its goal is to provide high-quality services to its clients by employing highly skilled and trained individuals, using advanced technologies and processes, and having a customer-centric approach.
In this article, we will delve deeper into the Hinduja Philippines Call Center, its services, and how they have become a trusted name in the industry.
The History of Hinduja Philippines Call Center
The Hinduja Group has been present in the Philippines for more than two decades. In 1999, it established a back-office support company that provided services to its other subsidiaries. As the demand for call center services rose, the Hinduja Group saw an opportunity and decided to enter the industry in 2003. Thus, the Hinduja Global Solutions (HGS) was born.
The HGS quickly grew in the Philippines, with its first site located in the province of Pampanga. It later expanded to other key locations such as Quezon City, Mandaluyong, and Makati City.
The company’s excellent services and dedication to its clients have led to its recognition in the industry. In 2017, it received the Best Contact Center & BPO Company award during the International ICT Awards. It was also recognized as the BPO Company of the Year in 2018 and 2019 by the Asia CEO Awards.
What Services Does Hinduja Philippines Call Center Offer?
The Hinduja Philippines Call Center offers a wide range of services that cater to different industries such as healthcare, retail, telecommunications, and finance. Its services include:
| Services | Description |
|---|---|
| Inbound Customer Service | Hinduja Philippines provides customer support to businesses, handling inquiries, complaints, and other related services. |
| Technical Support | They have skilled technicians who provide technical support to businesses that require it. |
| Chat Support | They provide chat support services to businesses that prefer this mode of communication. |
| Social Media Management | Hinduja Philippines manages social media accounts for businesses and provides social media support to their customers. |
| Back-Office Support | They provide back-office support services such as data entry, processing, and analysis. |
These services are delivered using innovative technologies and processes that ensure efficiency and quality of the services.
What Makes Hinduja Philippines Call Center Stand Out?
Aside from its excellent services and state-of-the-art facilities, here are some of the things that make the Hinduja Philippines Call Center stand out:
- Highly Skilled Workforce – Hinduja Philippines employs highly skilled individuals who undergo rigorous training to provide quality services to their clients. They also offer ongoing skills development programs to their employees.
- Customer-Centric Approach – They prioritize their clients’ needs and put their customers’ satisfaction as their top priority.
- Advanced Technologies – They use advanced technologies that ensure efficiency and quality of services. Their facilities are equipped with the latest communication tools and equipment.
- Cost-Efficient Services – Hinduja Philippines provides cost-efficient services without compromising the quality of their services. They offer flexible pricing models that cater to their clients’ budget and needs.
Hinduja Philippines Call Center FAQs
1. What kind of services does Hinduja Philippines Call Center offer?
Hinduja Philippines provides customer support, technical support, chat support, social media management, back-office support, and other related services.
2. What industries does Hinduja Philippines Call Center cater to?
They cater to different industries, including healthcare, retail, telecommunications, and finance.
3. Where is the headquarters of Hinduja Philippines Call Center located?
Their headquarters is located in Makati City.
4. What makes Hinduja Philippines Call Center stand out from other call centers?
They have highly skilled employees, use advanced technologies, have a customer-centric approach, and offer cost-efficient services.
5. Does Hinduja Philippines Call Center offer social media management services?
Yes, they do provide social media management services for businesses.
6. What recognition has Hinduja Philippines Call Center received?
They received various awards such as the Best Contact Center & BPO Company award in 2017 and BPO Company of the Year in 2018 and 2019 by the Asia CEO Awards.
7. Where can I find Hinduja Philippines Call Center?
They have several sites located in key locations such as Quezon City, Mandaluyong, and Makati City.
8. What training do employees undergo in Hinduja Philippines Call Center?
They undergo rigorous training to provide quality services to their clients. They also offer ongoing skills development programs to their employees.
9. Can Hinduja Philippines Call Center customize its pricing models?
Yes, they offer flexible pricing models that cater to their clients’ budget and needs.
10. What is the size of the Hinduja Philippines Call Center?
The company employs thousands of skilled individuals across its different sites in the Philippines.
11. Does Hinduja Philippines Call Center provide multilingual support?
Yes, they have employees who are proficient in different languages aside from English.
12. What kind of technologies does Hinduja Philippines Call Center use?
They use advanced communication tools and equipment that ensures efficiency and quality of services.
13. How does Hinduja Philippines Call Center ensure customer satisfaction?
They have a customer-centric approach and prioritize their clients’ needs, ensuring that their customers’ satisfaction is their top priority.
Conclusion: Choose Hinduja Philippines Call Center for High-Quality Services
In conclusion, the Hinduja Philippines Call Center is one of the leading call centers in the country that provides high-quality services to businesses worldwide. With a highly skilled workforce, advanced technologies, and a customer-centric approach, it is no surprise that they have received various recognitions in the industry. If you’re looking for a call center that delivers efficient and cost-effective services without compromising quality, then Hinduja Philippines Call Center is the answer.
Choose Hinduja Philippines Call Center and experience quality services that will elevate your business to its fullest potential!
Closing Statement with Disclaimer
The information provided in this article is for informational purposes only. The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of Hinduja Philippines Call Center. The reader should always do their research and due diligence before engaging in any business transaction.
Thank you for reading!