Get Ready to Revolutionize Your Call Center Communication
Are you tired of the limitations of wired headsets? Do you want to increase the productivity and efficiency of your call center agents? Say hello to wireless headsets for call centers! With this technology, your agents will have the freedom to move around while on calls, improve their overall posture, and reduce the risk of repetitive strain injuries.
According to a study by Grand View Research, the global market for wireless headsets is expected to reach $5.5 billion by 2025. This indicates the massive potential for this technology to transform the call center industry.
But with so many options available in the market, and every brand claiming to be the best, it can be overwhelming to decide which wireless headset is best suited for your call center. This guide will provide you with all the information you need to make an informed decision, and help you take a step towards revolutionizing your call center communication.
Why Wireless Headsets are the Future of Call Centers
Wireless headsets are quickly becoming the preferred choice of call center agents and managers due to their numerous advantages. Let’s take a look at why they are rapidly gaining popularity in the call center industry:
Improved Productivity and Efficiency
With wireless headsets, call center agents have the freedom to move around while on calls, and hence, multitask. This means they can answer a call, pull up relevant information from their computer, and take notes, all while pacing around their desk. This helps them stay physically active, and hence more alert and productive during their shift.
Moreover, as they don’t have to worry about tangled cords, they can focus better on the conversation, and hence deliver a higher quality of customer service. This ultimately leads to better customer satisfaction and loyalty, and a higher rate of customer retention.
Better Posture and Health
Wired headsets can be a pain in the neck- literally! When call center agents spend hours on the phone with a wired headset, they often have to crane their necks, which can cause severe neck and shoulder pain, and even lead to spinal problems in the long run.
Wireless headsets eliminate this problem as agents can move around freely and maintain a healthy posture while on calls. This reduces the risk of repetitive strain injuries, and hence results in a healthier and happier workforce.
Reduced Ambient Noise
Call centers can be noisy environments, with multiple agents answering calls at the same time. Wired headsets can sometimes magnify this ambient noise, which can be distracting for agents and customers alike.
Wireless headsets come equipped with noise-cancellation technology that can effectively reduce ambient noise, resulting in a better call quality, and improved customer satisfaction.
What to Look for in a Wireless Headset for Call Centers
Now that you know the benefits of wireless headsets, let’s take a look at the features you should consider before making a purchase:
Connectivity
Make sure the wireless headset you choose is easy to connect to your call center’s phone system. Most wireless headsets come with a USB dongle that can connect to your computer, while some may require a separate desk phone lifter.
You also need to ensure that the headset is compatible with your call center software, and can smoothly integrate with it.
Battery Life
As wireless headsets run on batteries, you need to ensure that the battery life is long enough to last a full shift without interruption. The ideal battery life should be around 12 hours or more.
Range
The range of the wireless headset determines how far away from the base station an agent can move around. Make sure the range is sufficient for your call center’s needs, and that it has good signal strength even in areas with weak connectivity.
Comfort
Call center agents wear headsets for extended periods, sometimes up to 8 hours a day. Hence, it’s essential to choose a wireless headset that is comfortable to wear, and doesn’t cause any discomfort or pain.
Some wireless headsets come with adjustable headbands and cushioned earpads, which can be helpful in ensuring maximum comfort.
The Top Wireless Headsets for Call Centers in 2021
Now that you know what features to look for, let’s take a look at the top wireless headsets in the market:
| Headset | Connectivity | Battery Life | Range | Comfort | Price |
|---|---|---|---|---|---|
| Jabra Engage 75 | USB and Bluetooth | 13 hours | 150 meters | Adjustable headband and ear cushions | $410 |
| Plantronics Savi 8220 | USB and Bluetooth | 13 hours | 180 meters | Padded headband and ear cushions | $400 |
| Sennheiser SDW 5016 | USB and Bluetooth | 14 hours | 180 meters | Adjustable headband and ear cushions | $339 |
These wireless headsets are considered the best in the industry, and have received positive reviews from call center managers and agents alike.
Frequently Asked Questions
1. How do wireless headsets connect to call center phones?
Wireless headsets typically come with a USB dongle that can be connected to the computer, which in turn, is connected to the phone system. Some wireless headsets may also require a separate desk phone lifter.
2. What is the battery life of wireless headsets?
The battery life of wireless headsets varies depending on the model and usage. However, most wireless headsets have a battery life of around 12 hours or more.
3. Do wireless headsets have a range limit?
Yes, wireless headsets have a range limit beyond which they cannot function. The range limit depends on the model, and can vary from 100 meters to 200 meters.
4. Can multiple wireless headsets connect to the same base station?
Yes, most wireless headsets come with a base station that can connect to multiple headsets simultaneously.
5. What is noise-cancellation technology in wireless headsets?
Noise-cancellation technology is a feature in wireless headsets that effectively reduces ambient noise, resulting in better call quality and improved customer satisfaction.
6. What is the cost of wireless headsets for call centers?
The cost of wireless headsets for call centers varies depending on the model and features. However, the average cost is around $300 to $400 per headset.
7. Can wireless headsets be used for other purposes besides call centers?
Yes, wireless headsets can be used for other purposes like gaming or personal use, depending on the model and features.
8. Are wireless headsets easy to set up?
Yes, most wireless headsets are easy to set up and connect, and come with detailed instructions.
9. Does the sound quality of wireless headsets differ from wired headsets?
No, the sound quality of wireless headsets is generally the same as that of wired headsets, and sometimes even better due to noise-cancellation technology.
10. Are wireless headsets safe to use?
Yes, wireless headsets are safe to use and do not emit harmful radiation. They operate on Bluetooth or DECT technology, both of which are safe for human use.
11. How long do wireless headsets take to charge?
The time taken to charge a wireless headset varies depending on the model and battery life. However, most wireless headsets take around 2 hours to fully charge.
12. What is the warranty period of wireless headsets?
The warranty period of wireless headsets varies depending on the brand and model. However, most brands provide a warranty period of 1 to 2 years.
13. Can wireless headsets be repaired if they break down?
Yes, most wireless headsets can be repaired if they break down. However, it’s essential to check the warranty period and repair policy of the brand before making a purchase.
Conclusion: Make the Switch to Wireless Headsets Today!
By now, you know the numerous benefits of wireless headsets for call centers, and have learned what features to consider and which models to choose from. It’s time to take action and make the switch to wireless headsets today!
Investing in wireless headsets for your call center can significantly improve the productivity and efficiency of your agents, reduce the risk of health problems, and ultimately result in better customer satisfaction and loyalty.
Don’t let old technology hold back your call center’s potential- switch to wireless headsets today, and embrace the future of call center communication!
Closing Statement: Our Commitment to You
We are committed to providing you with accurate and reliable information about wireless headsets for call centers. However, before making a purchase, it’s essential to consider your call center’s specific needs and requirements and choose a model accordingly.
We are not affiliated with any particular brand or model, and all recommendations provided in this guide are based on extensive research and expert opinion.
It’s essential to note that while wireless headsets offer numerous advantages, they may not be suitable for all call centers, and wired headsets may still be the preferred choice in some cases.
Finally, we urge you to read the instructions and safety guidelines provided by the manufacturer before using any wireless headset, and ensure that they comply with your call center’s health and safety policies.