Struggling with finding the best headsets for call center agents? Look no further! Our detailed guide and reviews of headsets for call centers will help you make the right choice.
Greetings, fellow professionals in the call center industry! Communication is essential, and nothing guarantees clear and efficient communication better than a quality headset. We understand the challenges that come with handling hundreds of calls each day and how important it is to have the right equipment. That’s why we have created this guide to help you find the best headsets for your call center.
Introduction
In today’s world, call centers have become crucial in almost every business, whether small or large. They are the primary point of contact between customers and businesses; therefore, they play a critical role in maintaining customer satisfaction. The call center industry is competitive, and quality customer service is becoming more critical than ever before.
For call center agents to achieve maximum productivity, they need excellent communication tools. Headsets are the most important communication tool for a call center agent, as they provide them with the flexibility and freedom to attend to other tasks while still communicating with customers.
Headset technology has come a long way, with different types and features available in the market. Choosing the right headset for your call center can be challenging, especially if you’re not familiar with the available options. That’s where our guide comes in. We’ll provide you with comprehensive reviews and a guide that will help you make an informed decision.
Why You Need the Right Headset?
Using a headset provides many benefits for call center agents, including:
- Maintaining posture and avoiding neck and shoulder pain due to long periods of sitting
- Increased productivity by allowing agents to multitask while on calls
- Clearer communication between agents and customers
These benefits are only achievable if you have the right headset for your needs. Read on to learn about the different types of headsets available and what to look for when purchasing one.
Headsets Reviews
The Different Types of Headsets for Call Centers
There are three main types of headsets available for call centers:
| Type | Pros | Cons |
|---|---|---|
| Over the ear | Comfortable, covers the ears and blocks out background noise | Can be bulky and heavy, may cause discomfort if worn for long periods |
| On the ear | Lightweight and comfortable, breathable, easy to put on and take off | Does not block out background noise effectively, may cause ear fatigue if worn for long periods |
| In-ear | Small and lightweight, does not cover the ears, portable and easy to carry around | May cause discomfort if worn for long periods, not as effective at blocking out background noise |
Each type has its advantages and disadvantages, and it’s up to you to decide which one is best suited for your call center’s needs.
Features to Consider When Choosing a Headset
When purchasing a headset, there are several features to consider:
- Wired or Wireless: Wired headsets offer more excellent sound quality while wireless headsets provide more flexibility and freedom of movement.
- Comfort: Look for headsets with adjustable headbands, cushioned ear cups, and lightweight materials to ensure maximum comfort.
- Noise-Canceling: If working in a noisy environment, look for headsets with noise-canceling technology to block out background noise.
- Compatibility: Ensure that the headset is compatible with your phone, computer, or any other device you plan to use it with.
- Microphone: Consider whether you need a microphone that is built-in, detachable, or noise-canceling.
- Battery Life: If choosing a wireless headset, look for one with a long battery life to ensure that you don’t have to recharge it frequently.
Now that you have an idea of what to look for when purchasing a headset, let’s dive into our detailed reviews of the top headsets for call centers.
Top Headsets for Call Centers
Here are our top picks for the best headsets for call centers:
1. Plantronics Voyager Focus UC
The Plantronics Voyager Focus UC is a wireless headset that provides excellent sound quality and noise-canceling technology. Its battery life lasts up to 12 hours, and it’s compatible with most devices. Its price is higher than most headsets, but its features make it worth the investment.
2. Jabra Evolve 75
The Jabra Evolve 75 is a wireless headset that is comfortable to wear for long periods. Its noise-canceling technology is exceptional, and its battery life lasts up to 18 hours. It’s compatible with most devices and has excellent sound quality.
3. Sennheiser MB Pro 2 UC ML
The Sennheiser MB Pro 2 UC ML is a wireless headset that offers excellent sound quality and noise-canceling technology. It’s comfortable to wear and has a long battery life of up to 15 hours. It’s compatible with most devices and is perfect for call center agents who need to move around while on calls.
4. Logitech H650e
The Logitech H650e is a wired headset that offers excellent sound quality and comfort. Its noise-canceling technology is effective, and it’s compatible with most devices. Its price is lower than most headsets, making it an excellent budget option.
FAQs
1. How do noise-canceling headsets work?
Noise-canceling headsets use microphones and electronics to cancel out background noise. They pick up ambient noise and then create an inverse audio signal that cancels out the noise.
2. Can I use a gaming headset for a call center?
Gaming headsets can be used in a call center, but they may not be the best choice. Call center headsets are designed to be comfortable for long periods of use, with features such as noise-canceling technology and clear audio quality that gaming headsets may not have.
3. Can I connect my headset to my smartphone?
Most headsets are compatible with smartphones, but it’s essential to check the headset’s compatibility before purchasing it.
4. What is DECT technology?
DECT (Digital Enhanced Cordless Telecommunications) is a wireless technology used for communication devices such as headsets. It provides better audio quality and reduces interference from other wireless devices.
5. Are wireless headsets more expensive than wired ones?
Yes, wireless headsets are generally more expensive than wired ones, but they provide more flexibility and freedom of movement.
6. Can I use a headset with a softphone?
Yes, many headsets are compatible with softphones, but it’s important to check the headset’s compatibility before purchasing it.
7. What is the best way to clean my headset?
It’s best to use a soft cloth or alcohol wipes to clean your headset. Avoid using harsh chemicals or abrasive materials that can damage the headset.
8. What is the difference between a monaural and binaural headset?
A monaural headset has one earpiece, while a binaural headset has two. Monaural headsets are ideal for call center agents who need to multitask, while binaural headsets provide better sound quality and noise-canceling technology.
9. Can I use a headset for video conferencing?
Yes, many headsets are compatible with video conferencing software and provide excellent sound quality and noise-canceling technology.
10. How do I know if a headset is comfortable to wear?
Look for headsets with adjustable headbands, cushioned ear cups, and lightweight materials to ensure maximum comfort. You can also read reviews from other users to get an idea of how comfortable the headset is to wear.
11. Can I use a
headset with a desk phone?
Yes, many headsets are compatible with desk phones, but it’s important to check the headset’s compatibility before purchasing it.
12. What is the warranty period for headsets?
The warranty period for headsets varies by manufacturer, but it’s typically between 1 and 3 years.
13. How do I choose the right headset for my call center?
Consider the features that are important to your call center, such as sound quality, noise-canceling technology, comfort, and compatibility. Read reviews and compare prices to make an informed decision.
Conclusion
Choosing the right headset for your call center is essential to ensure that your agents can communicate clearly and efficiently with customers. With so many headsets available in the market, it can be difficult to make the right choice. We hope that our guide and reviews have helped you make an informed decision.
Remember to consider the features that are important to your call center, such as comfort, sound quality, noise-canceling technology, and compatibility. Read reviews and compare prices to find the best headset for your needs.
Don’t compromise on the quality of your communication tools. Invest in a quality headset today and provide your agents with the tools they need to provide excellent customer service.
Closing Statement with Disclaimer
We hope that our guide and reviews have helped you choose the right headset for your call center. However, we would like to remind you that the information provided in this article is for guidance purposes only. We recommend that you do your research and consider your call center’s specific needs before making a purchase.
We would also like to disclose that some of the links in this article are affiliate links. This means that we may earn a commission if you make a purchase through these links. However, this does not influence our reviews and recommendations, as we are committed to providing unbiased and honest information to our readers.
Thank you for reading our guide, and we wish you all the best in finding the right headset for your call center!