Introduction
Greetings to all the readers! Nowadays, call centers are a crucial aspect of businesses as they serve as the primary means of communication between companies and their customers or clients. For the call center staff, having the right tools to assist customers is a necessity. One of these essential tools is a headset with a noise cancelling microphone. In this article, we will discuss the benefits of using headsets with noise cancelling microphones in call centers, their features, and factors to consider when purchasing one.
The Importance of Headsets with Noise Cancelling Microphone
There are numerous benefits of using headsets with noise cancelling microphones in call centers. Firstly, it enhances call quality by minimizing background noise and ambient sounds, allowing both the customer and the call center agent to hear each other clearly. Secondly, it provides ergonomic benefits for call center agents as they no longer have to hold a phone receiver or strain their necks by cradling the phone between their ear and shoulder. Instead, they can wear a comfortable, hands-free headset. Finally, it increases productivity by freeing up the call center agent’s hands to access their computer or take notes during the call.
The Features of Headsets with Noise Cancelling Microphone
Headsets with noise cancelling microphones come with various features that cater to the needs of different call centers. The most crucial feature is the noise cancelling microphone, which uses advanced technology to reduce background noise. Other features to consider include connectivity options such as USB, Bluetooth, and standard headphone jacks, adjustable headbands, replaceable ear cushions, inline controls for volume and mute, and compatibility with multiple devices.
Factors to Consider When Purchasing a Headset with Noise Cancelling Microphone
Before investing in a headset with noise cancelling microphone, there are several factors to consider. Firstly, the budget of the call center must be taken into account. Secondly, the number of agents who require headsets must be considered. Thirdly, the call center’s hours of operation must be taken into account to determine the battery life of the headset. Lastly, compatibility with the current phone systems and equipment in the call center must be ensured.
Headsets with Noise Cancelling Microphone – A Detailed Explanation
How Does Noise Cancelling Microphone Work?
Noise cancelling microphone uses a technology called active noise control or ANC. It works by using a microphone to capture external sounds, then creates an opposite wave to cancel it out. This process ensures that only the speaker’s voice is heard clearly. This technology works well in busy call centers or noisy environments where background noise can be a distraction.
Types of Noise Cancelling Microphone Headsets
There are two types of noise cancelling microphone headsets: active noise cancelling (ANC) and passive noise cancelling. ANC headsets use the technology mentioned earlier to cancel out external sounds. In contrast, passive noise cancelling headsets use physical barriers such as cushions and ear cups to block out external sounds. Both types of headsets have their advantages and disadvantages, and the call center’s needs will determine which type is most suitable.
Benefits of Using Headsets with Noise Cancelling Microphone in Call Centers
As mentioned earlier, headsets with noise cancelling microphones provide numerous benefits to call center agents and customers. Here is an expanded list of the benefits:
| Benefits | Explanation |
|---|---|
| Improved call quality | Noise cancelling technology ensures that only the speaker’s voice is heard clearly, resulting in better call quality. |
| Ergonomic Benefits | Wearing a headset eliminates the need to hold a phone receiver or cradle the phone between the ear and shoulder, reducing neck and shoulder strain. |
| Increased Productivity | Agents can take notes or access their computer while communicating with customers, resulting in increased productivity. |
| Improved customer satisfaction | Clear communication and improved call quality result in satisfied customers. |
| Reduction in background noise | Noise cancelling technology reduces background noise, ensuring that the speaker’s voice is heard clearly. |
Top Noise Cancelling Microphone Headsets in the Market
When choosing a headset with noise cancelling microphone, there are numerous options available in the market. Here are some of the top models worth considering:
The Bose 700 UC
The Bose 700 UC headset is an excellent option for call center agents. It offers advanced noise cancelling technology and connects through USB and Bluetooth. The ear cups are comfortable, and the battery life lasts up to 20 hours.
The Jabra Evolve 75
The Jabra Evolve 75 headset is another excellent option for call centers. It offers active noise cancelling technology and provides wireless connectivity via Bluetooth, USB, and a standard headphone jack. The battery life lasts up to 18 hours, and the ear cups are comfortable.
The Sennheiser MB 660 UC
The Sennheiser MB 660 UC headset is a high-quality product with active noise cancelling technology. The headset has a wireless range of up to 30 meters and connects through Bluetooth and USB. The ear cups are comfortable, and the battery life lasts up to 30 hours.
Frequently Asked Questions (FAQs)
1. Are headsets with noise cancelling microphones more expensive than regular headsets?
Yes, headsets with noise cancelling microphones are generally more expensive than regular headsets. However, the investment can pay off in the long run by improving call quality and increasing productivity for call center agents.
2. Can noise cancelling technology block out all background noise completely?
Noise cancelling technology can block out most external sounds, but it cannot completely eliminate all background noise.
3. Are ANC headsets better than passive noise cancelling headsets?
Both types of headsets have their advantages and disadvantages, and the call center’s needs will determine which type is most suitable. ANC headsets use advanced technology to cancel out external sounds, while passive noise cancelling headsets use physical barriers such as ear cups to block out external sounds.
4. What connectivity options do headsets with noise cancelling microphones have?
Headsets with noise cancelling microphones can connect via Bluetooth, USB, and standard headphone jacks.
5. Can noise cancelling headsets cause headaches?
Since noise cancelling headphones involve isolating the ear from outside noise, some individuals may experience discomfort or headaches after wearing them for a prolonged period.
6. How long do the batteries of noise cancelling headsets last?
The battery life of noise cancelling headsets depends on the specific model and usage. Generally, the battery life is between 8 and 30 hours.
7. Can headsets with noise cancelling microphones be used in other settings besides call centers?
Yes, headsets with noise cancelling microphones can be used for other purposes, such as listening to music or participating in online meetings.
8. How can I ensure that my headset with noise cancelling microphone is compatible with my current phone system and equipment?
You can double-check compatibility with the manufacturer’s website or by contacting customer support.
9. How often should I replace the ear cushions of my headset with noise cancelling microphone?
Ear cushions should be replaced every 6 to 12 months, depending on usage frequency and the condition of the cushions.
10. Is there a difference between noise cancelling microphones and noise cancelling headphones?
Yes, noise cancel
ling microphones and noise cancelling headphones serve different purposes. Noise cancelling microphones are used to ensure clear communication between call center agents and customers, while noise cancelling headphones are used to block out external sounds while listening to music or participating in online meetings.
11. Are headsets with noise cancelling microphones durable?
Headsets with noise cancelling microphones are generally durable, but the specific model and usage will determine its lifespan.
12. Can I control the volume and mute my headset with noise cancelling microphone?
Yes, most headsets with noise cancelling microphones have inline controls for volume and mute.
13. Can headsets with noise cancelling microphones be used with multiple devices?
Yes, headsets with noise cancelling microphones can be used with multiple devices, such as computers, tablets, and smartphones.
Conclusion
In conclusion, investing in headsets with noise cancelling microphones is a smart decision for any call center. It increases call quality, improves productivity, and provides ergonomic benefits for agents while reducing background noise. When choosing a headset, factors like budget, the number of agents, and the call center’s hours of operation must be taken into account. There are numerous options in the market, such as the Bose 700 UC, Jabra Evolve 75, and Sennheiser MB 660 UC. So, take the time to choose one that fits your needs. Invest in the right tools for your business today and reap the benefits of happier customers, more productive agents, and an overall better user experience.
Closing Statement with Disclaimer
We hope this article has been informative and helpful. However, it is essential to note that the information provided should not be substituted for professional advice. The views and opinions expressed in this article are solely those of the author and do not necessarily reflect the views of any particular company or organization. The author and publisher disclaim any liability for any damages or losses resulting from the use of this article.