Introduction
Welcome to our article about the best headset with mic for call centers. If you are a call center agent, you know how important it is to have a high-quality headset that provides clear audio and minimizes background noise. A good headset can increase your productivity, reduce fatigue, and enhance the overall experience for your customers. In this article, we will provide you with a detailed guide to buying the best headset with mic for call centers. So, whether you are new to the field or looking to upgrade your current equipment, keep reading!
Why is a good headset with mic important for call centers?
Let’s start by discussing why a good headset with mic is essential for call centers. First and foremost, call center agents spend most of their working hours speaking on the phone. Having a headset with a good microphone will ensure that your voice is clear and understandable to your customers. Additionally, a good headset will minimize background noise, making it easier for you to hear your customers and reducing distractions that can hamper your productivity.
Moreover, studies have shown that wearing a headset instead of holding the phone can reduce muscle tension and prevent headaches, neck pain, and shoulder pain associated with long hours of phone use. A good headset can also provide additional features such as volume control, mute, and call answer/end buttons, making it more convenient and efficient to use.
Now that we’ve established the importance of a good headset with mic let’s dive into what to look for when buying one for your call center.
What to Look for When Buying a Headset with Mic for Call Centers?
1. Comfort
The comfort of a headset is crucial for call center agents who are required to wear them for extended periods. Look for a headset that has soft ear cushions, an adjustable headband, and is lightweight. A comfortable headset will allow you to focus on your work and reduce strain on your neck and shoulders.
2. Audio Quality
The audio quality of a headset is one of the most important factors to consider. Look for a headset that has noise-canceling technology to block out background noise and provide clear sound. The microphone should also have noise-canceling capabilities to ensure that your voice comes through loud and clear to your customers.
3. Compatibility
Make sure that the headset you choose is compatible with your phone system. Check the compatibility list provided by the manufacturer or consult with your IT department to ensure that the headset will work with your current phone system.
4. Durability
A durable headset is essential for call center agents who use them daily. Look for a headset that is made from high-quality materials and can withstand everyday wear and tear.
5. Price
The price of a headset is also an important factor to consider. Look for a balance between quality and affordability. While it may be tempting to go for the cheapest option, investing in a high-quality headset will save you money in the long run by reducing the need for replacements and improving your productivity.
Top Picks for Headset with Mic for Call Centers
1. Plantronics Blackwire 3210
The Plantronics Blackwire 3210 is a corded headset that provides clear audio and noise-canceling technology to minimize background noise. It is lightweight, comfortable, and compatible with most phone systems. The headset also features an adjustable microphone boom and inline controls for volume, mute, and call answer/end.
| Pro | Cons | Price |
|---|---|---|
| Noise-canceling technology | Not wireless | $59.99 |
| Lightweight and comfortable | ||
| Inline controls for volume, mute, and call answer/end |
2. Jabra Evolve 65 UC
The Jabra Evolve 65 UC is a wireless headset that provides excellent audio quality and noise-canceling technology. The headset features a comfortable over-the-ear design, an adjustable microphone boom, and is compatible with most phone systems. The Evolve 65 UC also has a range of up to 100 feet and provides up to 10 hours of talk time on a single charge.
| Pro | Cons | Price |
|---|---|---|
| Noise-canceling technology | Expensive | $209.00 |
| Wireless with a range of up to 100 feet | ||
| Comfortable over-the-ear design |
3. Sennheiser SC 165 USB
The Sennheiser SC 165 USB is a corded headset that provides excellent audio quality and noise-canceling technology. The headset features a comfortable on-ear design, an adjustable microphone boom, and is compatible with most phone systems. The SC 165 USB also has a built-in call control unit that allows you to answer, end, and mute calls directly from the headset.
| Pro | Cons | Price |
|---|---|---|
| Noise-canceling technology | Not wireless | $99.95 |
| Comfortable on-ear design | ||
| Built-in call control unit |
FAQs
1. What is noise-canceling technology?
Noise-canceling technology is a feature that many headsets have to minimize background noise. It works by using microphones to pick up external sounds and then using a special algorithm to cancel them out, leaving only your voice.
2. Can I use a headset with mic for call center work from home?
Yes, you can use a headset with mic for call center work from home as long as it is compatible with your computer or phone system.
3. How long does the battery last on a wireless headset?
The length of time a battery lasts on a wireless headset depends on the model and usage. Most wireless headsets provide between 7-15 hours of talk time on a single charge.
4. Can I use a headset with mic for non-call center purposes?
Yes, you can use a headset with mic for non-call center purposes such as gaming, video conferencing, or listening to music.
5. What is the difference between a corded and wireless headset?
A corded headset is connected to your phone or computer via a cable, while a wireless headset uses Bluetooth or a USB receiver to connect wirelessly. The choice between a corded and wireless headset depends on your personal preference and the level of mobility you need.
6. How can I clean my headset?
You can clean your headset by wiping it down with a soft, damp cloth. Be sure to avoid getting water on the microphone or in any ports.
7. How long should a headset last?
A headset should last between 2-4 years with regular use, depending on the model and how well it is maintained.
Conclusion
Choosing the right headset with mic for call center work can make a significant difference in your productivity and customer satisfaction. We hope that this article has provided you with valuable information on what to look for in a headset and the top picks for call centers. Remember to consider factors such as comfort, audio quality, compatibility, durability, and price when choosing a headset. We encourage you to invest in a high-quality headset that meets your needs and enhances your working experience. Happy calling!
Disclaimer
The information provided in this article is for educational and informational purposes only and does not constitute professional advice. The views expressed in this article are solely those of the author and do not reflect the views of any company or organization. Readers should consult their own IT department or seek professional advice before making any purchasing decisions.