An Introduction to Grapari Telkomsel Surabaya
Welcome, dear readers! In today’s digital age, telecommunication companies play an essential role in providing connectivity and communication solutions to people worldwide. Telkomsel is one of the leading telecommunication providers in Southeast Asia and is known for its outstanding customer service. One of its popular customer service centers is Grapari Telkomsel Surabaya, located in Surabaya, Indonesia. Let’s dive deep into the details of Grapari Telkomsel Surabaya and its call center services.
What is Grapari Telkomsel Surabaya?
Grapari Telkomsel Surabaya is a customer service center that provides telecommunication service solutions for Telkomsel customers in Surabaya, Indonesia. It was established in 2007 when Telkomsel saw the need for an exclusive center for satisfying customer queries and resolving their issues. Since then, Grapari Telkomsel Surabaya has become one of the trusted customer service centers in Indonesia.
What Services Does Grapari Telkomsel Surabaya Offer?
Grapari Telkomsel Surabaya offers a variety of services to its customers, including:
| Services | Description |
|---|---|
| Bill Payments | Customers can pay their bills at the center or use the online bill payment feature. |
| Sim Card Replacement | Customers can replace their damaged or lost sim cards at the Grapari Telkomsel Surabaya center. |
| Complaint Management | The center provides solutions to customers’ complaints and queries related to Telkomsel services. |
| Product Information | Customers can inquire about the latest Telkomsel products and services. |
Why Choose Grapari Telkomsel Surabaya?
Grapari Telkomsel Surabaya offers several benefits to its customers, making it a preferred choice for Telkomsel users in Surabaya. These benefits include:
- Expert and friendly customer service.
- Quick and efficient complaint resolution.
- Multiple modes of service, such as in-person, telephone, and online.
- Convenient working hours.
- Access to the latest Telkomsel products and services.
Grapari Telkomsel Surabaya Call Center
What is a Call Center?
A call center is a central place where customer service representatives handle incoming or outgoing telephone calls related to a company’s products or services. Many companies use call centers as their primary mode of customer service.
What is Grapari Telkomsel Surabaya Call Center?
Grapari Telkomsel Surabaya Call Center is a specialized division of Grapari Telkomsel Surabaya that handles customer queries and complaints over the phone. The call center comprises a team of skilled and experienced customer service representatives who strive to provide customers with the best solutions promptly.
What Services Does Grapari Telkomsel Surabaya Call Center Offer?
Grapari Telkomsel Surabaya Call Center offers a range of services to its customers, including:
- Bill Payments
- Sim Card Replacement
- Complaint Management
- Product Information
- Value-Added Services Information
- Roaming Information
- Troubleshooting Assistance
What are the Benefits of Grapari Telkomsel Surabaya Call Center?
Some of the benefits of Grapari Telkomsel Surabaya Call Center include:
- Instant access to customer service solutions over the phone.
- 24/7 availability.
- Comprehensive assistance for all Telkomsel services and products.
- Expert and experienced customer service representatives.
- Multiple language support.
How to Contact Grapari Telkomsel Surabaya Call Center?
Customers can contact Grapari Telkomsel Surabaya Call Center by dialing 188 from their Telkomsel numbers or +62811-9799-188 from other numbers. They can also visit the Grapari Telkomsel Surabaya center or use the online chat feature available on the Telkomsel website.
FAQs
What is the Working Hours of Grapari Telkomsel Surabaya?
Grapari Telkomsel Surabaya operates from Monday to Sunday, 8 AM to 9 PM.
What are the Payment Methods Accepted at Grapari Telkomsel Surabaya?
Grapari Telkomsel Surabaya accepts various payment methods, such as cash, credit/debit cards, and e-wallets.
What is the Latest Product Launched by Telkomsel?
Telkomsel has recently launched the new Halo Hybrid package that combines both postpaid and prepaid services.
Can I Transfer My Telkomsel Balance to Other Telkomsel Numbers?
Yes, Telkomsel provides a balance transfer service, known as “Transfer Pulsa,” where customers can transfer their Telkomsel balance to other Telkomsel numbers.
What is the Procedure for Sim Card Replacement at Grapari Telkomsel Surabaya?
Customers can replace their damaged or lost sim cards at the Grapari Telkomsel Surabaya center by showing their valid identification documents and paying the sim card replacement fee.
Is Grapari Telkomsel Surabaya the Only Customer Service Center in Surabaya?
No, Telkomsel has other customer service centers in Surabaya, but Grapari Telkomsel Surabaya is its exclusive customer service center.
What is the Language Support Available at Grapari Telkomsel Surabaya Call Center?
Grapari Telkomsel Surabaya Call Center provides language support in English, Bahasa Indonesia, and Mandarin.
Is Grapari Telkomsel Surabaya Call Center Available 24/7?
Yes, Grapari Telkomsel Surabaya Call Center is available 24/7.
How Do I Check My Telkomsel Bill?
Customers can check their Telkomsel bill by dialing *111# or visiting the Telkomsel website.
What Are the Value-Added Services Offered by Telkomsel?
Telkomsel offers various value-added services, such as GamesMAX, MusicMAX, and VideoMAX.
What is Telkomsel Roaming?
Telkomsel Roaming is a service that enables Telkomsel customers to use their mobile phones while traveling abroad.
How Can I Activate Telkomsel Roaming?
Customers can activate Telkomsel Roaming by dialing *123*5# or visiting the Telkomsel website.
What is the Customer Satisfaction Rate at Grapari Telkomsel Surabaya?
Grapari Telkomsel Surabaya has a customer satisfaction rate of more than 90%.
What is the Deadline for Paying Telkomsel Bills?
The deadline for paying Telkomsel bills depends on the billing cycle of the customer’s Telkomsel package.
Conclusion
In conclusion, Grapari Telkomsel Surabaya Call Center is an excellent customer service solution for Telkomsel customers in Surabaya. Its services and benefits make it a preferred choice for Telkomsel users. Whether it’s bill payments, complaint management, or product information, Grapari Telkomsel Surabaya has got it all covered. So, don’t hesitate to reach out to Grapari Telkomsel Surabaya for expert and friendly customer service.
Thank you for taking the time to read this article. We hope we have provided you with valuable insight into Grapari Telkomsel Surabaya and its call center services. Please feel free to share your feedback and experiences with us in the comments section below.
Disclaimer: This article is written for informational purposes only. The information provided in this article may change without notice, and we are not responsible for any actions taken based on the information provided.