π£ Attention all job seekers! Grameenphone is hiring for Call Center positions! π£
Greeting to all job seekers! Are you looking for a challenging and rewarding career in a fast-paced environment? If you answered yes, then you’re in the right place! Here at Grameenphone, we’re looking for talented individuals who are ready to join our team and provide outstanding customer service to our valued customers.
Are you up for the challenge? Let’s explore what Grameenphone Recruitment Call Center is all about.
π What is the Grameenphone Recruitment Call Center? π
Grameenphone Recruitment Call Center is a department within Grameenphone that is responsible for hiring and training Call Center agents. Our team is responsible for hiring the best talents and training them to provide exceptional customer service to our valued customers.
If you are someone who enjoys helping people and is passionate about providing solutions to customer problems, then this is the job for you. At Grameenphone, we value our customers and strive to provide them with the best possible experience.
π©βπΌ What are the job responsibilities? π¨βπΌ
The job responsibilities at Grameenphone Recruitment Call Center include:
| Job Responsibilities |
|---|
| Answering customer inquiries via phone, email or chat. |
| Providing solutions to customer problems. |
| Managing customer accounts and updating information. |
| Escalating complex issues to higher authority. |
| Meeting customer service targets and KPIs. |
πββοΈ What are the requirements? πββοΈ
The requirements for the Call Center position include:
| Requirements |
|---|
| A minimum of a Bachelor’s degree. |
| Excellent communication skills, both verbal and written. |
| Ability to work in a fast-paced environment. |
| Ability to handle multiple tasks and prioritize effectively. |
| Previous experience in customer service is preferred but not required. |
π€ What is the salary and benefits package? π°
At Grameenphone, we believe in providing our employees with a competitive salary and benefits package. Our Call Center agents receive a salary of BDT 20,000 per month and are entitled to the following benefits:
- Health and life insurance.
- Provident fund.
- Performance bonuses.
- Employee discounts on Grameenphone products and services.
πββοΈ Frequently Asked Questions (FAQs) πββοΈ
π€ What is the recruitment process like?
The recruitment process consists of an online application, a phone screening, an in-person interview, and a skills assessment test.
π How can I submit the application?
You can submit your application through our online portal.
π How long does it take to hear back from Grameenphone Recruitment Call Center?
The recruitment team typically responds to applications within 2 weeks. However, the timeline may vary depending on the volume of applications.
π Is the Call Center position a full-time or part-time job?
The Call Center position is a full-time job.
πΌ Are there any growth opportunities?
Yes, there are growth opportunities within the company. We provide our employees with training and development programs to help them excel in their careers.
π Do I need to have a specific language proficiency?
Yes, you need to be fluent in Bengali and English.
πΆββοΈ Is there a dress code for the job?
Yes, there is a dress code for the job. The dress code is business casual.
π± What are the working hours?
The working hours are from 9am to 6pm, Sunday to Thursday.
π§βπΌ Who will be my supervisor?
Your supervisor will be the Call Center Manager.
π What are the performance metrics?
The performance metrics include customer satisfaction, response time, and issue resolution rate.
π What is the work culture like?
At Grameenphone, we believe in fostering a positive work culture that values teamwork, respect, and innovation.
π« Will I work in a team or individually?
You will work in a team environment.
π What happens if I don’t meet the performance targets?
If you don’t meet the performance targets, the Call Center Manager will provide you with additional training and support to help you improve.
π What is the company’s mission and vision?
Grameenphone’s mission is to empower the people of Bangladesh with digital connectivity to improve their lives. Our vision is to lead the digital revolution in Bangladesh by providing innovative products and services to our customers.
π» Why join Grameenphone Recruitment Call Center? π»
Joining Grameenphone Recruitment Call Center means you’re joining a team of passionate individuals who are committed to providing exceptional customer service. Here are some reasons to join:
- Opportunity for growth and career development.
- Competitive salary and benefits package.
- Positive work culture and team environment.
- Opportunity to work for a leading telecommunications company.
Take the next step in your career and join the Grameenphone Recruitment Call Center team today!
π Disclaimer π
All information mentioned above is true and accurate at the time of writing. Please note that the recruitment process and requirements are subject to change. We encourage you to visit our website regularly for updates and changes.