Introduction
Greetings, dear readers! In today’s digital age, customer service has become a crucial aspect of any business, and call centers are at the forefront of this industry. Graha Infomedia Call Center, located in Indonesia, is one such call center that has been revolutionizing customer service since its inception in 2000.
In this article, we will delve deeper into the workings of Graha Infomedia Call Center, its services, and the impact it has had on the customer service industry. So, sit back and join us on this journey of discovery!
The Beginning of Graha Infomedia Call Center
Graha Infomedia Call Center was established in 2000 by PT. Graha Aktualindo in Jakarta, Indonesia. The company started with a small team of 20 employees and provided customer support services to a handful of clients.
However, with the growing demand for quality customer service, Graha Infomedia Call Center expanded its services and began catering to clients from various industries such as finance, telecommunications, and e-commerce.
The Services Offered by Graha Infomedia Call Center
Graha Infomedia Call Center offers a wide range of services to its clients, including inbound and outbound call services, email support, social media support, and chat support. The company also provides customized solutions depending on the client’s requirements.
One of the unique features of Graha Infomedia Call Center is its multilingual support. The company provides customer support services in over 10 different languages, including English, Spanish, French, and Mandarin, making it a preferred choice for companies operating in a global market.
Impact of Graha Infomedia Call Center on the Customer Service Industry
Graha Infomedia Call Center’s dedication to providing quality customer service has set a benchmark for the industry. The company has won multiple awards for its outstanding services, including the International Business Award in 2020 and the Asia-Pacific Stevie Award for Innovation in Customer Service in 2021.
The company’s commitment to innovation has also led to the development of new technologies such as chatbots and AI-powered customer service, making their services even more efficient and effective.
Graha Infomedia Call Center: A Detailed Look
Overview
Graha Infomedia Call Center is a customer support services provider based in Indonesia. The company offers a wide range of services to its clients, including inbound and outbound call services, email support, social media support, and chat support. Graha Infomedia Call Center’s commitment to providing quality customer service has set a benchmark for the industry.
History
Graha Infomedia Call Center was established in 2000 by PT. Graha Aktualindo in Jakarta, Indonesia. The company started with a small team of 20 employees and provided customer support services to a handful of clients. Since then, the company has expanded its services and clientele, making it one of the most recognized call centers in Indonesia.
Services Offered
Graha Infomedia Call Center provides a variety of customer support services to its clients. Some of the services offered by the company include:
| Service Type | Description |
|---|---|
| Inbound Call Services | Graha Infomedia Call Center provides inbound call services, where agents answer calls from customers who have queries, complaints, or require assistance with a product or service. |
| Outbound Call Services | Graha Infomedia Call Center also offers outbound call services where agents make calls to customers for various purposes such as lead generation, appointment scheduling, and market research. |
| Email Support | The company provides email support services where agents respond to customer queries and complaints over email, ensuring prompt and efficient service. |
| Social Media Support | Graha Infomedia Call Center also offers customer support services over social media platforms such as Facebook, Twitter, and Instagram. |
| Chat Support | The company provides chat support services where agents assist customers in real-time via chat platforms such as WhatsApp and Messenger. |
Unique Features
One of the unique features of Graha Infomedia Call Center is its multilingual support. The company provides customer support services in over 10 different languages, including English, Spanish, French, and Mandarin, making it a preferred choice for companies operating in a global market. Furthermore, the company’s commitment to innovation has led to the development of new technologies such as chatbots and AI-powered customer service, making their services even more efficient and effective.
Awards and Recognition
Graha Infomedia Call Center has won multiple awards and recognition for its outstanding services. Some of the awards won by the company include:
- International Business Award in 2020
- Asia-Pacific Stevie Award for Innovation in Customer Service in 2021
- Indonesian Customer Satisfaction Award in 2021
FAQs About Graha Infomedia Call Center
What is Graha Infomedia Call Center?
Graha Infomedia Call Center is a customer support services provider based in Indonesia. The company offers a wide range of services to its clients, including inbound and outbound call services, email support, social media support, and chat support.
What are the unique features of Graha Infomedia Call Center?
One of the unique features of Graha Infomedia Call Center is its multilingual support. The company provides customer support services in over 10 different languages, including English, Spanish, French, and Mandarin, making it a preferred choice for companies operating in a global market. Furthermore, the company’s commitment to innovation has led to the development of new technologies such as chatbots and AI-powered customer service, making their services even more efficient and effective.
What awards has Graha Infomedia Call Center won?
Graha Infomedia Call Center has won multiple awards and recognition for its outstanding services. Some of the awards won by the company include the International Business Award in 2020, the Asia-Pacific Stevie Award for Innovation in Customer Service in 2021, and the Indonesian Customer Satisfaction Award in 2021.
What industries does Graha Infomedia Call Center cater to?
Graha Infomedia Call Center caters to clients from various industries such as finance, telecommunications, and e-commerce.
What services does Graha Infomedia Call Center offer?
Graha Infomedia Call Center provides a variety of customer support services to its clients. Some of the services offered by the company include inbound and outbound call services, email support, social media support, and chat support.
Where is Graha Infomedia Call Center located?
Graha Infomedia Call Center is located in Jakarta, Indonesia.
How long has Graha Infomedia Call Center been in business?
Graha Infomedia Call Center was established in 2000, making it over 21 years old.
What languages does Graha Infomedia Call Center provide customer support services in?
Graha Infomedia Call Center provides customer support services in over 10 different languages, including English, Spanish, French, and Mandarin, among others.
Does Graha Infomedia Call Center provide AI-powered customer service?
Yes, Graha Infomedia Call Center provides AI-powered customer service, which is one of its unique features.
What is the mission of Graha Infomedia Call Center?
The mission of Graha Infomedia Call Center is to provide exceptional customer service and become a preferred choice for companies worldwide.
What is the vision of Graha Infomedia Call Center?
The vision of Graha Infomedia Call Center is to be the leading provider of customer support services in Indonesia and the world.
Are the services of Graha Infomedia Call Center customizable?
Yes, Graha Infomedia Call Center provides customized solutions depending on the client’s requirements.
Can Graha Infomedia Call Center be contacted for a consultation?
Yes, companies who are interested in availing the services of Graha Infomedia Call Center can contact them for a consultation.
Are the services of Graha Infomedia Call Center affordable?
Graha Infomedia Call Center provides competitive pricing for its services, ensuring that its clients receive value for money.
Conclusion
In conclusion, Graha Infomedia Call Center has made a significant impact on the customer service industry. Their commitment to providing exceptional customer service, technological innovation, and multilingual support has made them a preferred choice for companies worldwide.
If you are looking for a customer support services provider that delivers quality services, customized solutions, and competitive pricing, look no further than Graha Infomedia Call Center. Contact them today for a consultation and experience the difference in customer service!
Closing Statement with Disclaimer
This article is intended for informational purposes only and should not be taken as professional advice. The information presented in this article is accurate to the best of our knowledge at the time of writing. However, we do not accept any liability for any loss or damage arising from the use of this information. Readers are advised to conduct their own research and seek professional advice if necessary.