Get to know all about Go Car Surabaya and how to reach them through their Call Center
Greetings to all car enthusiasts in Surabaya! Do you know that you can now book a ride easily and quickly through Go Car Surabaya? Yes, you read it right! Go Car, one of the most trusted ride-hailing services in Indonesia, is now available in your city. With just a few taps on your phone, you can book a reliable, safe, and comfortable ride to your destination.
However, we understand that some of you may still have questions about Go Car Surabaya, its services, and how to reach their customer support. That is why we have created this comprehensive guide to help you get all the information you need. In this article, we will explain everything you need to know about Go Car Surabaya, including how to reach their call center and avail of their services like a pro. So, what are you waiting for? Let’s get started!
Introduction
Go Car Surabaya is a ride-hailing service operated by PT Gojek Indonesia. It was launched in Surabaya in 2017, and since then, it has become one of the most preferred modes of transportation for the locals. Go Car Surabaya is known for its affordable fares, reliable drivers, and user-friendly app that allows users to book a ride within minutes. Whether you’re planning to go to the mall, meet friends, or travel to another city, Go Car Surabaya has got you covered.
With its growing popularity, Go Car Surabaya has set up a dedicated call center to help customers with their queries, complaints, and feedback. The call center is manned by a team of trained professionals who are ready to assist you 24/7. But how do you reach them? Let’s find out.
How to reach Go Car Surabaya Call Center?
As a Go Car Surabaya user, you may need to contact their call center for various reasons. Whether you have a problem with your booking or need to change your ride details, the call center is there to help you. Here are the different ways to reach Go Car Surabaya Call Center:
1. In-App Support
If you have a question or concern about your Go Car Surabaya booking, the first place to look for help is the app itself. Go to the Help Center section in the app and browse through the FAQs to see if your question has already been answered. If not, you can submit your query and wait for the support team to get back to you. The in-app support is available 24/7, so you can expect a prompt response.
2. Call the Hotline
If you need to speak to a customer service representative directly, you can call the Go Car Surabaya hotline at 0800 111 4555. The hotline is available 24/7, and the customer service team will assist you with your query promptly. Make sure you have your booking details ready when you call to get faster assistance.
3. Email Support
If you prefer to communicate through email, you can send your query to support@gojek.com. The support team will respond to your email within 24 hours. However, we recommend calling the hotline or using the in-app support for urgent matters.
4. Social Media Support
You can also reach Go Car Surabaya call center through their social media accounts. They are active on Facebook, Twitter, and Instagram. You can send them a direct message or leave a comment, and they will respond to you promptly. However, we recommend using this option for non-urgent matters as it may take longer to get a response.
5. Visit the Service Center
If you need to talk to a customer service representative face to face, you can visit the Go Car Surabaya Service Center. The Service Center is located in Jl. Gubernur Suryo No.1, Gubeng, Surabaya City, East Java. The Service Center is open from Monday to Friday, from 9 am to 5 pm.
Benefits of Using Go Car Surabaya Call Center
Now that you know how to reach Go Car Surabaya Call Center let’s take a look at some of the benefits of using their customer support services:
1. Quick Response
Go Car Surabaya Call Center is available 24/7, so you can expect a prompt response to your queries. Their customer service representatives are trained to handle different types of issues and provide solutions quickly.
2. Professional Assistance
The customer service team of Go Car Surabaya is trained to handle different types of customers and situations. They are polite, professional, and knowledgeable. You can expect to receive the best assistance from them.
3. Easy Communication
The call center of Go Car Surabaya offers various communication channels, including in-app support, hotline, email, and social media. You can choose the channel that suits you best and communicate easily with the support team.
4. Efficient Solutions
The ultimate goal of the Go Car Surabaya Call Center is to provide efficient solutions to customers’ problems. They have a team of experts who can handle different types of issues and provide quick solutions to satisfy the customers.
5. Feedback Mechanism
Go Car Surabaya Call Center is not only there to solve problems but also to gather feedback from customers. They encourage customers to leave feedback on their services, drivers, and app, and use the feedback to improve their services.
All About Go Car Surabaya
Now that we have covered how to reach Go Car Surabaya call center, let’s take a look at some of the things you need to know about the ride-hailing service:
What is Go Car Surabaya?
Go Car Surabaya is a ride-hailing service that allows customers to book a ride through their app. The service is operated by PT Gojek Indonesia, one of the biggest ride-hailing and logistics services in Indonesia. Go Car Surabaya was launched in 2017 and has since become one of the most trusted and preferred modes of transportation in Surabaya.
How to book a ride with Go Car Surabaya?
Booking a ride with Go Car Surabaya is simple and straightforward. All you need to do is follow these steps:
- Download the Gojek app on your smartphone
- Register your account and verify your mobile number
- Select Go Car from the services available
- Enter your pickup location and destination
- Choose your preferred ride type and payment method
- Confirm your booking and wait for your driver to arrive
- Enjoy your ride
What are the ride types available on Go Car Surabaya?
Go Car Surabaya offers different types of rides to suit different needs and budgets. Here are the ride types available:
| Ride Type | Description |
|---|---|
| Go Car | The most affordable ride option for up to 4 passengers |
| Go Car Plus | A premium ride option for up to 4 passengers with more spacious cars and experienced drivers |
| Go Bluebird | A premium taxi service with experienced Bluebird drivers |
| Go Silver | A premium ride option for up to 6 passengers with more spacious cars and experienced drivers |
| Go Box | A ride option for those who need to transport goods or bulky items |
What are the payment methods accepted by Go Car Surabaya?
Go Car Surabaya accepts various payment methods to make the booking process more convenient for customers. Here are the payment methods available:
- Go Pay Wallet (through the Gojek app)
- Credit or Debit Card (through the Gojek app)
- Cash
Is Go Car Surabaya safe?
Yes, Go Car Surabaya is safe. The drivers are carefully selected and trained by Gojek to ensure that they provide a safe and comfortable ride. Go Car Surabaya also has various safety features, including SOS buttons, insurance coverage, and real-time tracking.
What are the benefits of using Go Car Surabaya?
There are several benefits to using Go Car Surabaya as your preferred mode of transportation. Here are some of the benefits:
- Affordable fares
- Reliable rides
- User-friendly app
- Multiple payment options
- Various ride types to choose from
- Safety features
- 24/7 customer support
FAQs
1. How can I become a Go Car Surabaya driver?
To become a Go Car Surabaya driver, you need to download the Gojek app and register as a driver. You will then need to go through a screening process and training to become a certified driver.
2. What should I do if I left something in the Go Car Surabaya ride?
If you have left something in the Go Car Surabaya ride, you can contact their call center or driver support team to report it. They will then help you to retrieve your lost item.
3. Can I cancel my Go Car Surabaya booking?
Yes, you can cancel your Go Car Surabaya booking. However, there may be cancellation fees depending on the timing of the cancellation.
4. Can I book a ride for someone else using my Gojek account?
Yes, you can book a ride for someone else using your Gojek account. However, you need to ensure that the details entered in the app are accurate and match the person who will be riding.
5. How can I give feedback on Go Car Surabaya services?
You can give feedback on Go Car Surabaya services by rating your driver and leaving comments in the app. You can also contact their call center or send an email with your feedback.
6. What should I do if my Go Car Surabaya driver is not following the route I requested?
If your Go Car Surabaya driver is not following the route you requested, you can contact their call center immediately and report the issue. They will then assist you in finding the most appropriate solution.
7. Can I make multiple stops during my Go Car Surabaya ride?
Yes, you can make multiple stops during your Go Car Surabaya ride. However, you need to inform the driver in advance and ensure that the additional stops are within the time and distance limit of your booking.
8. Can I change my destination during my Go Car Surabaya ride?
Yes, you can change your destination during your Go Car Surabaya ride. However, you need to inform the driver in advance and make sure that the new destination is within the time and distance limit of your booking.
9. How does Go Car Surabaya ensure the safety of its passengers?
Go Car Surabaya ensures the safety of its passengers by carefully selecting and training its drivers, providing insurance coverage, real-time tracking, and SOS buttons. They also have strict safety protocols that drivers need to follow to ensure the safety of passengers.
10. Can I store my luggage in the Go Car Surabaya car?
Yes, you can store your luggage in the Go Car Surabaya car, provided it does not cause any inconvenience to other passengers or damage the car.
11. How long does it take to get a Go Car Surabaya ride?
The waiting time for a Go Car Surabaya ride depends on various factors, such as the time of day, location, and demand. However, the average waiting time is around 5-10 minutes.
12. Can I rate and review my Go Car Surabaya driver?
Yes, you can rate and review your Go Car Surabaya driver after the ride is completed. Your rating and review will help Go Car Surabaya to improve their services and provide better rides in the future.
13. Can I book a Go Car Surabaya ride in advance?
Yes, you can book a Go Car Surabaya ride in advance. However, you need to ensure that you book the ride at least 1 hour in advance and that the pickup and dropoff locations are accurate.
Conclusion
There you have it, folks! Everything you need to know about Go Car Surabaya and how to reach their call center. We hope this guide has been helpful and informative for you. Remember, Go Car Surabaya is not just a ride-hailing service but a reliable and safe mode of transportation that you can use to travel around the city. If you have any questions or comments, feel free to reach out to their call center, and they will be happy to assist you. Don’t forget to try out Go Car Surabaya and experience a comfortable and affordable ride!
Closing Statement with Disclaimer
Disclaimer: This article is for informational purposes only. The information provided is accurate to the best of our knowledge at the time of writing. However, we cannot guarantee the accuracy or completeness of the information, and we shall not be liable for any losses, damages, or injuries arising from the use of this information. We encourage our readers to use their discretion when using the services of Go Car Surabaya and to follow the safety guidelines provided by the company.
Thank you for reading this article. We hope you found it helpful and informative. If you have any suggestions or feedback, please feel free to reach out to us. Don’t forget to share this article with your friends and family who might find it useful. Happy riding with Go Car Surabaya!