Introduction
Greetings everyone! Are you curious about the latest updates on Gaji Traveloka Call Center? With the increase in demand for their services, Traveloka has become one of the most prominent and successful travel companies in Southeast Asia. The company has undergone significant growth in recent years, leading to an expansion of their customer support team. This article will explore the latest updates on Gaji Traveloka Call Center, their salary structure, benefits, and more. Are you ready? Let’s dive in!
What is Traveloka?
Traveloka is an Indonesian unicorn company that specializes in travel and lifestyle services. Founded in 2012, the company has grown exponentially and now operates in several countries, including Indonesia, Malaysia, Vietnam, Thailand, Singapore, and the Philippines. Traveloka provides a wide range of services, including flight and hotel bookings, car rentals, and attraction tickets.
Why Call Center Services are Important for Traveloka?
Traveloka’s success can be attributed to their customer-centric approach. They understand that providing excellent customer service is crucial to their success. Call center services are essential for Traveloka because they provide customers with immediate assistance for any travel-related issues they might have. Additionally, call center agents can address customers’ concerns and help them make informed decisions about their travel plans, which enhances customer satisfaction.
What is Gaji Traveloka Call Center?
Gaji Traveloka Call Center refers to the salary structure and benefits provided to call center agents working at Traveloka’s customer support department. As the demand for customer support services has increased, Traveloka has expanded their team to provide customers with the best possible experience.
The Benefits of Working at Gaji Traveloka Call Center
Working at Gaji Traveloka Call Center comes with several benefits, including:
| 1. Competitive salary: | Call center agents at Traveloka are paid a competitive salary that is commensurate with their experience and expertise. |
| 2. Health insurance: | Health insurance is provided for all call center agents at Traveloka as an additional benefit. |
| 3. Career growth opportunities: | Traveloka provides several career growth opportunities for call center agents who demonstrate exceptional performance. |
| 4. Flexible working hours: | Traveloka offers flexible working hours to ensure that call center agents can maintain a healthy work-life balance. |
| 5. Friendly work environment: | Traveloka’s call center offers a friendly work environment that encourages collaboration and teamwork. |
The Salary Structure of Gaji Traveloka Call Center
The salary structure of call center agents at Traveloka depends on several factors, including their experience, skills, and performance. The average salary for a call center agent at Traveloka ranges from Rp 4,000,000 to Rp 6,000,000 per month.
FAQs about Gaji Traveloka Call Center
1. What are the qualifications to work at Gaji Traveloka Call Center?
To work at Gaji Traveloka Call Center, you must possess a high school diploma or higher. Additionally, you must have excellent communication skills and be able to speak English fluently.
2. How many hours are call center agents required to work?
Call center agents at Traveloka are required to work eight hours a day and five days a week.
3. Is overtime available for call center agents?
Yes, overtime is available for call center agents at Traveloka. However, it is subject to approval from management.
4. What kind of training is provided for call center agents?
Traveloka provides comprehensive training for call center agents to ensure that they are equipped with the necessary skills to provide excellent customer service. The training covers product knowledge, communication skills, problem-solving, and more.
5. Is it possible to work from home as a call center agent?
Yes, Traveloka offers a work-from-home option for call center agents. However, it is subject to approval from management.
6. How often do call center agents receive feedback on their performance?
Call center agents receive regular feedback on their performance. The feedback is provided by team leaders or supervisors.
7. Is there room for career growth at Gaji Traveloka Call Center?
Yes, Traveloka provides several career growth opportunities for call center agents who demonstrate exceptional performance. The career growth opportunities may include promotions to supervisory or managerial positions.
8. What is the recruitment process for call center agents at Traveloka?
The recruitment process for call center agents at Traveloka usually involves several stages, including a written test, an interview, and a training session. The recruitment process may vary depending on the position and location.
9. What is the average age of call center agents at Traveloka?
The average age of call center agents at Traveloka is 23 to 30 years old.
10. What is the work culture like at Gaji Traveloka Call Center?
The work culture at Gaji Traveloka Call Center is friendly and collaborative. The company places a strong emphasis on teamwork, innovation, and excellence.
11. How many call center agents does Traveloka employ?
As of 2021, Traveloka employs over 1,500 call center agents across Southeast Asia.
12. What is the turnover rate for call center agents at Traveloka?
The turnover rate for call center agents at Traveloka is relatively low compared to other call centers in Southeast Asia. This can be attributed to the company’s exceptional work culture and benefits.
13. What is the most challenging aspect of working at Gaji Traveloka Call Center?
The most challenging aspect of working at Gaji Traveloka Call Center is dealing with irate or difficult customers. However, Traveloka provides comprehensive training to ensure that call center agents are equipped to handle such situations.
Conclusion
In conclusion, Gaji Traveloka Call Center offers excellent salary structures and benefits for call center agents. The company places a strong emphasis on excellent customer service, which has led to its significant growth in Southeast Asia. With their competitive salary structure, health insurance, and career growth opportunities, Traveloka is an excellent place to work for anyone looking for a career in customer support. Don’t hesitate to apply and join the team!
Disclaimer
This article serves as informative content only. The information provided is accurate to the best of our knowledge at the time of publishing. The company reserves the right to change their salary structure and benefits, and the information provided may become outdated over time. Therefore, we recommend visiting Traveloka’s official website for the latest updates.