Greetings, job seekers! Are you looking to land a job in Indianapolis? Perhaps you’re specifically interested in working for Finish Line, a popular chain of athletic footwear stores? Well, you’re in luck. Finish Line has a call center located in Indianapolis that you might be interested in working for. In this article, we’ll explore everything you need to know about Finish Line jobs in Indianapolis call center.
Why Work for Finish Line?
Founded in 1976, Finish Line is a well-known brand in the athletic footwear industry, with over 900 stores across the United States. By working for Finish Line, you’ll be joining a company that’s committed to providing customers with the best possible shopping experience, while also supporting their employees.
Finish Line offers a range of benefits to its employees, including competitive pay, health insurance, and 401(k) plans. Working for Finish Line also means that you’ll be part of a company that values diversity, inclusion, and teamwork.
What is a Call Center Job?
Before we dive into the specifics of working at the Indianapolis call center, let’s take a look at what a call center job is. A call center is a centralized office where phone-based customer service representatives handle incoming and outgoing calls on behalf of a company. Call center representatives are typically responsible for addressing customer inquiries, resolving complaints, and providing support.
About the Finish Line Indianapolis Call Center
The Finish Line call center in Indianapolis is located at 3308 N Mitthoeffer Rd, Indianapolis, IN 46235. At this call center, representatives handle customer inquiries related to online and in-store purchases, order tracking, returns, and exchanges. The Indianapolis call center operates seven days a week, from 9 am to 9 pm EST.
What are the Requirements to Work at the Finish Line Call Center in Indianapolis?
| Requirement | Description |
|---|---|
| Education | No formal education is required, but a high school diploma or equivalent is preferred. |
| Experience | Prior customer service experience is preferred. |
| Skills | Excellent communication skills, both written and verbal. Ability to multitask and use a computer effectively. |
| Availability | Flexible availability, including evening and weekend shifts. |
What is the Application Process?
The application process for the Finish Line call center in Indianapolis is straightforward. Interested candidates can apply online through the Finish Line website or through job search sites like Indeed or Glassdoor. After submitting an application, candidates may be contacted for a phone interview. Those who pass the phone interview will then be invited for an in-person interview at the call center.
What is the Interview Process?
The interview process for the Finish Line call center in Indianapolis typically involves two interviews. The first interview is a phone interview, in which the interviewer will ask questions about the candidate’s experience and skills. The second interview is an in-person interview at the call center, which may involve a skills assessment and role-playing exercises.
What is the Pay and Benefits?
The pay for call center representatives at Finish Line in Indianapolis is competitive, with starting salaries around $14 per hour. Finish Line also offers benefits to its employees, including health insurance, 401(k) plans, and employee discounts.
What is the Work Environment Like?
The Finish Line call center in Indianapolis is a fast-paced and dynamic work environment. Representatives are expected to handle a high volume of calls while maintaining a positive and professional demeanor. The call center is typically staffed with a diverse team of representatives, and teamwork is essential to success in this role.
What Are the Career Advancement Opportunities?
The Finish Line call center in Indianapolis offers opportunities for career advancement. Representatives who demonstrate exceptional performance and leadership skills may be promoted to team lead or management positions. Finish Line also offers employee training and development programs to help representatives develop new skills and advance their careers.
What is it Like Working at Finish Line?
Working at Finish Line can be a rewarding experience for those who are passionate about customer service and the athletic footwear industry. Finish Line is committed to providing employees with a positive and supportive work environment, and representatives are empowered to make a difference in the lives of customers.
FAQs
What is the Dress Code at the Finish Line Call Center?
Representatives at the Finish Line call center in Indianapolis are required to dress in business casual attire.
What is the Training Process Like?
The training process for new representatives at the Finish Line call center in Indianapolis typically involves a combination of classroom instruction and on-the-job training.
What are the Call Center Hours?
The Finish Line call center in Indianapolis operates seven days a week, from 9 am to 9 pm EST.
What is the Call Volume Like?
The call volume at the Finish Line call center in Indianapolis can be high, especially during peak hours and holidays.
What Opportunities are Available for Part-Time Work?
Finish Line may offer part-time work opportunities at the Indianapolis call center, depending on the needs of the business.
Are There Opportunities for Remote Work?
At this time, Finish Line does not offer remote work opportunities for call center representatives in Indianapolis.
What is the Attendance Policy?
Call center representatives at Finish Line are expected to maintain good attendance and punctuality.
What is the Vacation Policy?
Finish Line offers vacation time to its employees based on their tenure with the company.
What is the Sick Leave Policy?
Finish Line offers sick leave to its employees based on their tenure with the company.
What is the Employee Discount Policy?
Finish Line offers employee discounts on merchandise both in store and online.
What is the Employee Referral Policy?
Finish Line offers referral bonuses to employees who refer qualified candidates for job openings.
What is the Overtime Policy?
Call center representatives at Finish Line may be required to work overtime during peak times, based on the needs of the business.
What is the Performance Review Process?
Finish Line conducts regular performance reviews for its employees to assess job performance and identify areas for improvement.
Conclusion
Working for Finish Line in Indianapolis call center can be an exciting and rewarding experience for those who are passionate about customer service and the athletic footwear industry. Finish Line offers competitive pay, benefits, and opportunities for career advancement.
If you’re interested in applying for a job at the Finish Line call center in Indianapolis, be sure to review the job requirements and application process carefully. With dedication, hard work, and a commitment to excellence, you can be part of a team that’s committed to providing customers with the best possible experience.
Disclimer
The information provided in this article is intended to provide a general overview of Finish Line jobs in Indianapolis call center. Job requirements, application processes, and other details may vary depending on location and other factors. Prospective job seekers should refer to the Finish Line website or consult with a job recruiter for specific information related to available positions.