Introduction
Welcome to our comprehensive journal article about Fidelis Care Call Center. This article is designed to provide you with all the necessary information you need to know about Fidelis Care, its call center, and the exceptional customer service it offers. With this article, we aim to showcase the quality of healthcare services provided by Fidelis Care Call Center and how it has helped thousands of people in need of healthcare assistance.
At Fidelis Care, our primary objective is to provide affordable health care services to those who need it. We believe that everyone deserves access to quality health care, and we are committed to providing just that. We also believe that exceptional customer service is critical to achieving this objective, and that is why we focus on providing personalized care to our clients.
This article will explore everything you need to know about Fidelis Care and how its call center is changing the healthcare landscape for the better.
Who is Fidelis Care?
Fidelis Care is a New York-based health insurance company that provides low-cost health care services to individuals and families who need it. The company was founded in 1993 with the mission of providing high-quality, affordable health care services to individuals, families, and small businesses in New York State. Since its inception, Fidelis Care has remained committed to that mission, and it has expanded its services to several states across the United States.
At Fidelis Care, we believe that every person deserves access to quality health care services, regardless of their background, income, or insurance status. We provide a range of health care services, including Medicaid, Child Health Plus, Essential Plan, Medicare Advantage, and Qualified Health Plans, to individuals and families who need it, and we ensure that they receive the best possible care at all times.
What is Fidelis Care Call Center?
Fidelis Care Call Center is the customer service arm of Fidelis Care. It is a dedicated team of customer service representatives who work tirelessly to ensure that members receive prompt, accurate, and friendly customer service. At Fidelis Care, we believe that customer service is critical to providing quality health care services, and that is why we have invested in the best customer service practices.
Our customer service team is available 24/7, year-round, to answer members’ questions, provide assistance with claims, and address any concerns they may have. We believe that by providing members with exceptional customer service, we can help them navigate the often complex health care system and ensure that they receive the best possible care.
What Makes Fidelis Care Call Center Stand Out?
At Fidelis Care Call Center, we understand that customers want to speak to a real person when they need assistance, and that is why we have invested in the best customer service practices. Our team of customer service representatives is highly trained to provide personalized care to members and help them navigate the often complex health care system.
Our customer service team is friendly, courteous, and compassionate, and they are always willing to go the extra mile to ensure that members receive the best possible care. We also use the latest technology to ensure that members receive prompt and accurate responses to their queries.
At Fidelis Care Call Center, we are committed to providing exceptional customer service to our members, and that is what sets us apart from other health care providers.
What Services Does Fidelis Care Call Center Offer?
Fidelis Care Call Center provides a wide range of services to members, including:
| Services | Description |
|---|---|
| Customer Service | 24/7 assistance with inquiries, claims, and concerns |
| Enrollment Assistance | Assistance with enrolling in Fidelis Care health plans |
| Provider Search | Assistance with finding in-network health care providers |
| Claims Assistance | Assistance with claims, including claims status, payment, and denial |
| Appeals and Grievances | Assistance with appeals and grievances related to health care services |
| Prescription Drug Coverage | Assistance with prescription drug coverage, including formulary lookup and drug interactions |
| Transportation Services | Assistance with transportation to medical appointments |
Our customer service representatives are highly trained to provide personalized care to members and ensure that they receive prompt and accurate assistance.
How Can I Contact Fidelis Care Call Center?
There are several ways to contact Fidelis Care Call Center:
Phone:
Toll-free: 1-888-FIDELIS (1-888-343-3547)
TTY: 1-800-421-1220
Email:
You can send an email via our website – https://www.fideliscare.org/Contact-Us/Email-Us
Live Chat:
You can chat with a customer service representative via our website – https://www.fideliscare.org/Contact-Us/Live-Chat
In-person:
You can visit one of our community offices – https://www.fideliscare.org/Contact-Us/Find-a-Community-Office
FAQs About Fidelis Care Call Center
1. What is Fidelis Care Call Center?
Fidelis Care Call Center is the customer service arm of Fidelis Care, dedicated to providing exceptional customer service to members.
2. What services does Fidelis Care Call Center offer?
Fidelis Care Call Center provides a wide range of services to members, including customer service, enrollment assistance, claims assistance, appeals and grievances assistance, prescription drug coverage assistance, and transportation services.
3. How can I contact Fidelis Care Call Center?
You can contact Fidelis Care Call Center via phone, email, live chat, or in-person.
4. What are Fidelis Care’s health care plans?
Fidelis Care provides a range of health care plans, including Medicaid, Child Health Plus, Essential Plan, Medicare Advantage, and Qualified Health Plans.
5. Is Fidelis Care only available in New York State?
No, Fidelis Care provides services in several states across the United States.
6. Does Fidelis Care provide affordable health care services?
Yes, Fidelis Care is committed to providing low-cost health care services to individuals and families who need it.
7. Is Fidelis Care Call Center available 24/7?
Yes, Fidelis Care Call Center is available 24/7, year-round.
8. Can I enroll in Fidelis Care health care plans online?
Yes, you can enroll in Fidelis Care health care plans online via our website – https://www.fideliscare.org/Enroll-Now
9. Does Fidelis Care cover prescription drugs?
Yes, Fidelis Care provides prescription drug coverage as part of its health care plans.
10. How can I find in-network health care providers?
You can find in-network health care providers via our website – https://www.fideliscare.org/Find-a-Doctor
11. What should I do if I have a claim denial?
You can contact Fidelis Care Call Center for assistance with claims denial.
12. Does Fidelis Care provide transportation services?
Yes, Fidelis Care provides transportation services to medical appointments for eligible members.
13. How can I file an appeal or grievance?
You can contact Fidelis Care Call Center for assistance with appeals and grievances.
Conclusion
In conclusion, Fidelis Care Call Center is a customer service arm of Fidelis Care that is dedicated to providing exceptional customer service to members. Our team of customer service representatives is available 24/7, year-round, to answer members’ questions, provide assistance with claims, and address concerns. We believe that everyone deserves access to quality health care services, and we are committed to providing affordable health care services to those who need it. If you need assistance with your health care services, please do not hesitate to contact Fidelis Care Call Center.
Disclaimer
This journal article is for informational purposes only and is not intended to provide medical advice or direction. Please consult with a qualified health care professional for any advice or direction regarding your health care needs. Fidelis Care is not responsible for any actions or decisions taken by individuals based on the information provided in this article.