Introduction
Welcome to our comprehensive guide on Eddie Bauer Groveport call center. In this article, we’ll cover everything you need to know about the call center, including its history, location, services, and more. Whether you’re a customer or a job seeker, this guide will provide you with valuable insights to make informed decisions. So, let’s get started!
History of Eddie Bauer Groveport Call Center
Eddie Bauer is a well-known American retailer that specializes in outdoor clothing and accessories. The company was founded in 1920 by Eddie Bauer and has been in operation for over 100 years. The Groveport call center, which is located in Ohio, was established in 2000 to provide customer service to Eddie Bauer’s customers. Since then, it has become a vital part of the company’s operations, handling a wide range of customer inquiries and support requests.
Location of Eddie Bauer Groveport Call Center
The Eddie Bauer Groveport call center is located at 6700 Commerce Parkway in Groveport, Ohio. The facility is situated in the heart of the Midwest, making it easily accessible to customers and employees from surrounding areas. The call center operates 24/7, providing round-the-clock support to customers across the United States and beyond.
Services Offered by Eddie Bauer Groveport Call Center
The Eddie Bauer Groveport call center offers a wide range of services to customers, including:
| Service | Description |
|---|---|
| Order Tracking | Customers can track their orders and shipments. |
| Product Information | Customers can get information about products, including features and specifications. |
| Returns and Exchanges | Customers can process returns and exchanges for products they’ve purchased from Eddie Bauer. |
| Technical Support | Customers can get technical support for products they’ve purchased from Eddie Bauer. |
| Customer Service | Customers can get general customer service support for any issues they may have. |
Facilities and Amenities
The Eddie Bauer Groveport call center is a state-of-the-art facility that provides a comfortable and productive work environment for its employees. Some of the amenities offered include:
- On-site cafeteria
- Free parking
- Game room
- On-site fitness center
- Break rooms
Career Opportunities at Eddie Bauer Groveport Call Center
If you’re looking for a job in the customer service industry, the Eddie Bauer Groveport call center may be the perfect fit. The call center offers a range of career opportunities, including customer service representatives, technical support specialists, and management positions. The company also provides training and development opportunities to help employees grow their careers.
Frequently Asked Questions
1. What is the phone number for Eddie Bauer Groveport call center?
The phone number for Eddie Bauer Groveport call center is 1-800-426-8020.
2. What are the operating hours of Eddie Bauer Groveport call center?
The call center operates 24/7, providing support to customers around the clock.
3. What services are offered by Eddie Bauer Groveport call center?
The call center offers a range of customer service and support services, including order tracking, product information, returns and exchanges, technical support, and general customer service.
4. What amenities are available at Eddie Bauer Groveport call center?
The call center offers a variety of amenities, including an on-site cafeteria, free parking, game room, fitness center, and break rooms.
5. What career opportunities are available at Eddie Bauer Groveport call center?
The call center offers a range of career opportunities, including customer service representatives, technical support specialists, and management positions.
6. How can I apply for a job at Eddie Bauer Groveport call center?
You can visit the Eddie Bauer careers website to search for open positions and submit your application online.
7. What benefits does Eddie Bauer Groveport call center offer to its employees?
The call center offers a range of benefits, including health insurance, retirement plans, paid time off, and employee discounts.
8. What is the dress code at Eddie Bauer Groveport call center?
The dress code is business casual.
9. How is performance evaluated at Eddie Bauer Groveport call center?
Performance is evaluated regularly through various metrics, including call quality, customer satisfaction, and productivity.
10. What training and development opportunities are available at Eddie Bauer Groveport call center?
The call center provides extensive training and development opportunities to help employees improve their skills and advance their careers.
11. How does Eddie Bauer Groveport call center ensure customer satisfaction?
The call center has a dedicated team of customer service professionals who are trained to handle a wide range of inquiries and support requests. The team’s goal is to provide timely and accurate responses to ensure customers are satisfied with their experience.
12. What languages are supported by Eddie Bauer Groveport call center?
The call center provides support in English and Spanish.
13. How does Eddie Bauer Groveport call center handle escalations?
The call center has a dedicated team of escalation specialists who are trained to handle complex customer inquiries and support requests. They work closely with management to ensure all issues are resolved to the customer’s satisfaction.
Conclusion
As you can see, the Eddie Bauer Groveport call center is a vital part of the company’s operations, providing valuable services and support to customers across the United States and beyond. Whether you’re a job seeker or a customer, we hope this guide has provided you with valuable insights into the call center’s history, location, services, and more. So, what are you waiting for? Contact Eddie Bauer Groveport call center today to experience world-class customer service!
Closing Statement with Disclaimer
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