Introduction
Greetings to all our esteemed readers, we are delighted to introduce you to EDC Call Center, a customer service provider with a difference. In today’s world, customer satisfaction is paramount; thus, customers expect efficient service delivery, and any company that fails to meet their expectations will experience a decline in customer base. This is where EDC Call Center comes in, providing excellent customer support services to clients.
📞 With the ever-increasing demand for reliable customer support, EDC Call Center is a leader in its field. Through its cutting-edge technologies and exceptional customer management skills, it has revolutionized the way customer service is provided. In this article, we will take you through the various ways EDC Call Center has transformed customer support services, including its history, services, achievements and impact on the industry.
EDC Call Center: An Overview
EDC Call Center is a reputable customer support service company that specializes in inbound and outbound call management, virtual assistance, lead generation, sales, and telemarketing services. The company was founded in 2010, with its headquarters located in Manila, Philippines. Today, EDC Call Center has grown to become a global leader in customer service delivery, with over 100 clients worldwide who are happy with its services.
🌎 The company has extended its reach and now has branches in Miami, Florida, and Chisinau, Moldova, offering a wide range of multilingual services in English, Spanish, Russian, and Mandarin.
Services Offered by EDC Call Center
📱 EDC Call Center’s services are based on a thorough understanding of the needs of its clients. The company offers a vast array of services, including:
| Services | Features |
|---|---|
| Inbound Call Management Services | 24/7 customer support services, Multilingual services, Order taking and processing, Answering FAQs |
| Customer Service Management Services | Complaints and Dispute resolution, Ticket management, Escalation and feedback management, E-mail management and live chat support |
| Outbound Call Management Services | Telemarketing services, Lead generation, Sales and Up-selling, Appointment setting |
| Virtual Assistance Services | Personal Assistants, Research, Data Entry, Admin Support, Social media management, Email Management and Filtering, Scheduling and Calendar Maintenance |
How EDC Call Center has Transformed Customer Service Delivery
🚀 EDC Call Center has set itself apart in the customer service industry through its commitment to customer satisfaction. The company has invested in state-of-the-art technology and infrastructure that allows for seamless communication between its clients and customers. This has facilitated quick and efficient resolution to issues, boosting customer satisfaction and loyalty.
💯 EDC Call Center has a team of highly skilled professionals who are dedicated to providing excellent customer support. With its experienced and trained staff, the company can deliver quality services, ensuring that customers are satisfied with the responses they receive. The team is trained on the latest customer service trends and best practices to provide cutting-edge services.
🎖️ Through its exceptional services, EDC Call Center has received numerous awards and recognition, including the ‘Outsourcing Service Provider of the Year’ award at the 2019 Asia CEO Awards. This is a testament to the company’s commitment to excellence and its high standards of service delivery.
Frequently Asked Questions (FAQs) About EDC Call Center
1. What is EDC Call Center?
EDC Call Center is a customer support service provider that offers inbound and outbound call management, virtual assistance, lead generation, sales, and telemarketing services. The company has offices in Manila, Miami, and Chisinau.
2. What is EDC Call Center’s mission?
EDC Call Center’s mission is to provide exceptional customer support services by leveraging state-of-the-art technology and skilled professionals.
3. What languages does EDC Call Center support?
EDC Call Center offers multilingual services in English, Spanish, Russian, and Mandarin.
4. What makes EDC Call Center different from other call center providers?
EDC Call Center stands out from other call center providers through its commitment to customer satisfaction, cutting-edge technology infrastructure, and skilled professionals.
5. What industries does EDC Call Center serve?
EDC Call Center provides services to a wide range of industries, including healthcare, e-commerce, travel, finance, and more.
6. How does EDC Call Center ensure data privacy and security?
EDC Call Center has implemented strict data privacy and security measures to ensure the safety of its clients’ information. It has also obtained ISO 27001 certification, which is a testament to its commitment to data privacy and security.
7. How can I contact EDC Call Center?
You can contact EDC Call Center through its website, email, or phone number, which are all available on the company’s website.
Conclusion
In conclusion, EDC Call Center is a game-changer in the customer service industry, offering exceptional services that meet the needs of its clients. Through its commitment to customer satisfaction, cutting-edge technology infrastructure, and skilled professionals, the company has transformed the way customer service is delivered. We urge companies to take advantage of EDC Call Center’s services and experience the difference.
📈 Don’t wait any longer; take your customer service to the next level with EDC Call Center. Contact us today!
Closing Statement with Disclaimer
The content above was created to provide informative and accurate information about EDC Call Center. However, the company doesn’t claim ownership or responsibility for the accuracy, completeness, or reliability of the information contained therein. The reader is solely responsible for any action taken based on the information provided above. EDC Call Center is not liable for any loss or damage that may arise from relying on the information provided above.