Introduction
Welcome to the world of Ebookers call center. In a constantly changing environment, where customer service is highly valued, it is essential to keep up with the times. Ebookers, a leading online travel agency, understands the importance of customer service and has invested in its call center to cater to the needs of its customers.
With a highly trained team of professionals at the Ebookers call center, the company is committed to providing its customers with the best travel experience. This article will delve into what Ebookers call center is, its history, the services it provides, and how it operates. By the end of this article, you will have a clear understanding of what Ebookers call center entails and how it can benefit you. π
What is Ebookers?
Ebookers is an online travel agency, founded in 1983. It is one of the leading travel agencies that offer a wide range of services such as flights, hotels, car rentals, and holiday packages. Ebookers is headquartered in London, United Kingdom, and has offices across Europe.
The company’s mission is to make travel easier for its customers. With Ebookers, you can book your travel arrangements online, by phone, or through the Ebookers call center. The Ebookers call center is an integral part of the company as it provides customer service and support to its customers. π
The History of Ebookers Call Center
Ebookers call center was established in 1999, with the aim of providing customer service and support to its customers. Initially, the call center was based in India, but due to customer feedback, the company moved its operations to the United Kingdom in 2002.
Since its inception, Ebookers call center has been instrumental in providing top-notch customer service to its customers. The call center operates 24/7 and has highly trained professionals who are committed to providing excellent service. With over 17 years of experience, Ebookers call center has become a benchmark for other call centers in the travel industry. π
Services Provided by Ebookers Call Center
Ebookers call center provides customer service and support to its customers. The services include:
| Services | Description |
|---|---|
| Booking assistance | The call center assists customers in making bookings for flights, hotels, car rentals, and holiday packages. |
| Cancellation and refund | Customers can get assistance with canceling bookings and getting refunds. |
| Travel advice and information | The call center provides customers with travel advice, information about destinations, and visa requirements. |
| Complaints | Customers can register complaints and get assistance in resolving them. |
| Modifications to bookings | The call center assists customers in making modifications to their bookings. |
How Ebookers Call Center Operates
Ebookers call center operates on a global scale, catering to the needs of customers across the world. The call center is staffed by a team of highly trained professionals who are equipped with the latest technology to provide a seamless customer experience.
The Ebookers call center operates 24/7 and can be contacted by phone or email. The call center has dedicated lines for different countries, making it easier for customers to get in touch with the right department. When you call the Ebookers call center, you will be greeted by a friendly professional who will assist you with your travel needs. π
FAQs about Ebookers Call Center
1. What are the Ebookers call center opening times?
The Ebookers call center operates 24/7, 365 days a year.
2. How can I contact Ebookers call center?
You can contact Ebookers call center by phone or email. The phone numbers are available on the Ebookers website.
3. Does Ebookers call center provide travel advice?
Yes, Ebookers call center provides travel advice and information about destinations and visa requirements.
4. Can I cancel my booking through Ebookers call center?
Yes, you can cancel your booking through Ebookers call center.
5. How long does it take to get a refund?
It takes up to 14 business days to process a refund.
6. Can I modify my booking through Ebookers call center?
Yes, you can modify your booking through Ebookers call center.
7. What is Ebookers’ customer service number?
The customer service number for Ebookers is available on their website.
8. Does Ebookers call center provide 24/7 service?
Yes, Ebookers call center provides 24/7 service.
9. Can I get assistance with my visa requirements?
Yes, Ebookers call center provides assistance with visa requirements.
10. Can I book flights through Ebookers call center?
Yes, Ebookers call center provides assistance with booking flights.
11. How can I register a complaint with Ebookers call center?
You can register a complaint by contacting Ebookers call center by phone or email.
12. Does Ebookers call center provide multilingual support?
Yes, Ebookers call center provides support in multiple languages.
13. How long does it take to get a response from Ebookers call center?
Ebookers call center strives to respond to customer queries within 24 hours.
Conclusion
Ebookers call center is an integral part of the company, providing excellent customer service and support to its customers across the world. With a highly trained team of professionals and the latest technology, Ebookers call center is committed to providing a seamless travel experience to its customers.
Whether you need assistance with booking your travel arrangements, canceling or modifying your bookings, or getting travel advice, Ebookers call center is your go-to place for all your travel needs. Don’t hesitate to contact Ebookers call center for assistance today! π
Closing statement with Disclaimer
In conclusion, the information provided in this article is accurate to the best of our knowledge. However, please note that Ebookers call center’s services and policies are subject to change, and we recommend that you check the company website for the most up-to-date information. This article is intended for informational purposes only and should not be considered as legal or professional advice.