📞 A One-stop Contact Center for All Your Needs
Have you ever found yourself struggling to find the right government office or department to address your concern? With Durham One Call Center, you no longer have to deal with that kind of headache. One call is all it takes to get the answers you need and the services you require.
As the primary customer service hub for the City of Durham, North Carolina, Durham One Call Center serves as a single point of contact for all city-related inquiries, requests, and concerns. Its mission is to improve the quality of life for Durham residents by fulfilling their needs and delivering responsive and effective services.
| Service Type | Contact Number | Operating Hours | |
|---|---|---|---|
| Water and Sewer Services | 919-560-1200 | durhamsaveswater@durhamnc.gov | 24/7 |
| Trash and Recycling Services | 919-560-1200 | solidwaste@durhamnc.gov | Monday – Friday, 7:30 am – 5 pm |
| Housing Assistance | 919-560-4322 | housing@durhamnc.gov | Monday – Friday, 8 am – 5 pm |
| Police Non-Emergency | 919-560-4600 | police@durhamnc.gov | 24/7 |
🔍 What Can You Expect from Durham One?
Whether you need information, assistance, or action, Durham One Call Center has got you covered. Here are just some of the things you can expect from its services:
1. Comprehensive and Convenient Support
From city permits and licenses to community events and programs, Durham One Call Center can provide you with the necessary information and assistance to help you navigate through Durham’s many offerings.
2. Prompt and Courteous Response
Durham One call center’s customer service representatives are trained to provide helpful and friendly service to each caller. They are committed to responding to all inquiries and requests in a timely manner, ensuring that you get the help you need as soon as possible.
3. Proactive and Collaborative Approach
Durham One Call Center works closely with other city departments and agencies to ensure that your concerns and issues are addressed promptly and accurately. It also uses customer feedback to continually improve its services and enhance the quality of life for Durham residents.
4. Accessible and Convenient Communication
Durham One Call Center offers various channels for communication, including phone, email, and online forms. It also provides language assistance services for non-English speakers and accommodations for people with disabilities.
5. Expert and Knowledgeable Assistance
Durham One Call Center’s customer service representatives undergo extensive training to ensure that they have the knowledge and skills necessary to answer your questions and provide you with accurate and reliable information. They also have access to a vast network of city resources and experts to help address complex issues and cases.
6. Transparent and Accountable Service
Durham One Call Center is committed to providing transparent and accountable service to all Durham residents. It regularly publishes performance metrics and reports on its website to help you track its progress and hold it accountable for its actions.
7. Community-building and Engagement
Durham One Call Center fosters community-building and engagement by providing opportunities for residents to participate in city decision-making processes and contribute to the city’s development and growth. It also partners with local organizations and initiatives to promote social justice, equity, and inclusion.
🤔 Frequently Asked Questions
1. What kind of services can I request from Durham One Call Center?
Durham One Call Center can help you with a wide range of city-related inquiries, requests, and concerns, including but not limited to water and sewer services, trash and recycling, housing assistance, police non-emergency, and permits and inspections. If you’re not sure whether your request falls under Durham One’s jurisdiction, don’t hesitate to call and ask.
2. How can I contact Durham One Call Center?
You can contact Durham One Call Center via phone at 919-560-1200, email at onecallcenter@durhamnc.gov, or online form at https://durhamnc.gov/FormCenter/One-Call-Service-Center-9/One-Call-Service-Center-63. You can also visit its office at 101 City Hall Plaza, Durham, NC 27701.
3. What languages does Durham One Call Center support?
Durham One Call Center provides language assistance services for Spanish and Swahili speakers. If you require other language assistance, Durham One will work to accommodate your needs.
4. When is Durham One Call Center available?
Durham One Call Center is available 24/7 for water and sewer emergencies and police non-emergency. Its regular operating hours for other services are Monday to Friday, 7:30 am – 5 pm. It is closed on weekends and holidays.
5. How long does it take to get a response from Durham One Call Center?
Durham One Call Center aims to respond to all inquiries and requests within 24 hours. However, response times may vary depending on the volume of requests and the complexity of the issue.
6. Is there a fee for using Durham One Call Center’s services?
No, Durham One Call Center’s services are free of charge.
7. Can I provide feedback or make a complaint about Durham One Call Center’s service?
Yes, Durham One Call Center welcomes and encourages feedback from its customers. You can provide feedback or make a complaint through its online form at https://durhamnc.gov/FormCenter/One-Call-Service-Center-9/One-Call-Service-Center-63.
8. How can I get involved in Durham One Call Center’s initiatives?
You can get involved in Durham One Call Center’s initiatives by attending community meetings, events, and workshops; participating in city surveys and projects; and joining neighborhood associations and committees. You can also follow Durham One Call Center on social media to stay updated on its latest news and initiatives.
9. What is Durham One Call Center’s role in promoting equity and inclusion?
Durham One Call Center is committed to promoting equity and inclusion by providing equal access to its services for all Durham residents, regardless of their race, ethnicity, gender, age, religion, or sexual orientation. It also partners with local organizations and initiatives to address systemic barriers and promote social justice.
10. How does Durham One Call Center ensure data privacy and security?
Durham One Call Center follows industry-standard practices and protocols to ensure data privacy and security. It collects only the necessary information to fulfill requests and inquiries and stores them securely in compliance with applicable laws and regulations.
11. What is Durham One Call Center’s vision for the future?
Durham One Call Center’s vision is to become the model for city customer service and engagement, recognized for its innovation, inclusivity, and excellence. It aims to prioritize resident needs and preferences and use technology and data to improve service delivery and efficiency.
12. How can I support Durham One Call Center’s mission?
You can support Durham One Call Center’s mission by using its services and providing feedback on its performance; participating in city projects and initiatives; and promoting community-building and social equity in your neighborhood and beyond.
13. What is Durham One Call Center’s impact on Durham’s community?
Durham One Call Center has a significant impact on Durham’s community by providing accessible, responsive, and equitable services to its residents. It helps improve the quality of life for Durham residents by addressing their needs and concerns and promoting community engagement and social justice.
👉 Take Action: Call Durham One Today!
If you’re looking for a reliable and convenient way to get things done in Durham, look no further than Durham One Call Center. Whether you need information, assistance, or action, Durham One has got you covered. So why wait? Call Durham One today and experience the difference for yourself.
📣 Disclaimer
This article is for informational purposes only and should not be considered as legal, financial, or professional advice. The information provided is accurate and reliable to the best of our knowledge, but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the article or the information, products, services, or related graphics contained in the article for any purpose. Any reliance you place on such information is therefore strictly at your own risk.