Greetings, drone enthusiasts! Are you having trouble with your DJI products? Fret not, as DJI support is always ready to assist you. And when it comes to DJI support, the DJI Call Center is your go-to option. In this article, we’ll discuss everything you need to know about DJI Call Center, including its services, hours of operation, contact details, and more. So, let’s get started!
What is DJI Call Center?
DJI Call Center is a specialized customer service center that provides support to DJI drone and camera users worldwide. The center is staffed with trained professionals who are equipped to handle a wide range of issues related to DJI products. Whether you have technical difficulties or need help with your DJI account, the DJI Call Center is here to assist you.
What are the Services Offered by DJI Call Center?
The DJI Call Center offers a wide range of services to DJI customers, including:
| Services | Description |
|---|---|
| Technical Support | Assistance with technical issues related to DJI products |
| Repair Services | Assistance with repair issues related to DJI products |
| Order Support | Assistance with order-related issues such as tracking and delivery |
| Account Support | Assistance with DJI account-related issues such as login and password reset |
What are the Hours of Operation of DJI Call Center?
The DJI Call Center is available 24 hours a day, seven days a week. You can contact them at any time, and they’ll be ready to assist you. However, the availability of some services may vary depending on your location and the language you speak.
How Can You Contact DJI Call Center?
There are several ways to contact DJI Call Center, including:
- Phone: You can call DJI Call Center at (+86) 400-700-0303 if you’re in China or (+1) 818-235-0789 if you’re outside China.
- Email: You can send an email to support@dji.com.
- Live Chat: You can start a live chat with DJI support agents through the DJI website.
What Information Do You Need to Provide When Contacting DJI Call Center?
To help DJI support agents assist you better, you should provide them with the following information:
- Your DJI product model and serial number
- A detailed description of the issue you’re experiencing
- Any error messages you’ve received
- Your contact information
Are There Any FAQs Available for DJI Call Center?
Yes, DJI Call Center has a comprehensive FAQ section on its website that provides answers to common questions related to DJI products and services. Here are some of the FAQs:
1. How Do I Contact DJI Support?
You can contact DJI support through phone, email, or live chat. See the previous section for more details.
2. How Do I Register My DJI Product?
You can register your DJI product through the DJI website or the DJI Go app.
3. How Do I Update My DJI Product’s Firmware?
You can update your DJI product’s firmware through the DJI Go app, DJI Assistant 2, or the DJI website.
4. How Do I Reset My DJI Password?
You can reset your DJI password through the DJI website or the DJI Go app.
5. How Long Does it Take to Repair a DJI Product?
The repair time may vary depending on the complexity of the issue and the availability of spare parts. Typically, it takes 10-15 business days for DJI to repair a product.
6. What Payment Methods Does DJI Accept?
DJI accepts payment through credit cards, PayPal, and wire transfers.
7. Is DJI Call Center Available in My Language?
The availability of DJI Call Center in your language may vary depending on your location. Check the DJI website or contact DJI support for more information.
Conclusion
In conclusion, DJI Call Center is an excellent resource for DJI product users who need assistance with their devices. With 24/7 availability and a wide range of services, DJI Call Center is always ready to assist you. If you need any help with your DJI product, don’t hesitate to contact DJI Call Center through phone, email, or live chat.
Remember, customer support is one of the most critical factors in choosing a drone brand. By choosing DJI, you can rest assured that you’ll get the support you need to make the most of your flying experience. So, what are you waiting for? Contact DJI support today and get your drone flying again!
Disclaimer
This article is not affiliated with or sponsored by DJI. The information provided in this article is for educational purposes only and should not be used as a substitute for professional advice. DJI is a trademark of SZ DJI Technology Co., Ltd.