Introduction
Greetings to all our readers! Are you looking for reliable, efficient, and cost-effective service from a telecommunications company? Then Digi Malaysia Call Center is the perfect choice for you. Malaysia’s leading digital services provider, Digi, has been around for more than 20 years, providing exceptional services to its clients. This article explains everything you need to know about Digi Malaysia Call Center. So, relax and enjoy reading!
Why Digi Malaysia Call Center?
Digi Malaysia Call Center is a customer-oriented service provider that specializes in various digital products and services. Digi’s goal is to provide an excellent customer experience, and they have been successful in doing so for over two decades. Here are some reasons why Digi Malaysia Call Center stands out:
| Feature | Description |
|---|---|
| 24/7 Availability | Digi Malaysia Call Center is available 24/7 to attend to customers’ queries and complaints |
| Excellent Customer Service | Digi’s customer service agents are highly trained and knowledgeable, ensuring that customers receive the best service experience |
| Cost-Effective Solutions | Digi offers various digital products and services at affordable prices, making them accessible to everyone |
| Innovative Services | Digi is always upgrading and innovating its products and services to meet customers’ needs and demands |
The History of Digi Malaysia Call Center
Founded in 1995, Digi Malaysia Call Center is a subsidiary of Telenor, a Norwegian telecommunications company. Digi started as a prepaid mobile telecommunications service, but with time, they have grown to offer various digital products and services. Today, Digi is one of the leading digital service providers in Malaysia.
Services Offered by Digi Malaysia Call Center
Digi Malaysia Call Center offers various digital services, including:
- Mobile services
- Broadband services
- Roaming services
- International direct dialing services
- Digital payment services
- Digital content services
Digi Malaysia Call Center’s Awards and Recognitions
Over the years, Digi Malaysia Call Center has won numerous awards and recognitions for its excellent services. Some of the honors include:
- The Frost & Sullivan Malaysia Excellence Awards for Best Overall Mobile Service Provider for five consecutive years between 2012 and 2016
- The Putra Brand Awards for the Telecommunications category in 2015
- The Malaysia Effie Award for Best Brand Experience in 2017
Digi Malaysia Call Center’s Corporate Social Responsibility
Digi Malaysia Call Center is committed to giving back to society through various corporate social responsibility initiatives, including:
- Providing access to digital education for underprivileged children through the Yellow Heart Programme
- Supporting environmental conservation through the Digi Eco Warriors Programme
- Empowering women through the Digi Women’s Network
Frequently Asked Questions
1. How do I contact Digi Malaysia Call Center?
You can contact Digi Malaysia Call Center through the following channels:
- Hotline: 016-2211800 (for postpaid) or 016-2211801 (for prepaid)
- Online Chat: Digi Live Chat
- Email: help@digi.com.my
2. Does Digi Malaysia Call Center offer international roaming services?
Yes, Digi Malaysia Call Center offers international roaming services. You can activate international roaming on your mobile device by dialing *338#.
3. Can I pay my bills through Digi Malaysia Call Center?
Yes, you can pay your bills through Digi Malaysia Call Center by using the Digi app or visiting the Digi website.
4. Does Digi Malaysia Call Center offer digital payment services?
Yes, Digi Malaysia Call Center offers various digital payment services, including Digi Prepaid Reload, GrabPay, and Samsung Pay.
5. What is Digi’s refund policy?
Digi’s refund policy varies depending on the product or service you have purchased. Please contact Digi Malaysia Call Center for more information.
6. How do I check my account balance?
You can check your Digi account balance by dialing *126# or by using the Digi app.
7. How do I activate international direct dialing services?
You can activate international direct dialing services on your mobile device by sending an SMS with the keyword “IDD” to 2000.
8. How do I sign up for Digi Malaysia Call Center’s digital services?
You can sign up for Digi Malaysia Call Center’s digital services by visiting the Digi website or downloading the Digi app.
9. Does Digi Malaysia Call Center offer mobile number portability?
Yes, Digi Malaysia Call Center offers mobile number portability. You can switch to Digi while retaining your current mobile number.
10. How do I check my data usage?
You can check your data usage by dialing *200*2# or by using the Digi app.
11. How do I activate my SIM card?
You can activate your Digi SIM card by calling Digi Malaysia Call Center or visiting a Digi store.
12. Can I track my data usage?
Yes, you can track your data usage by using the Digi app.
13. How do I recharge my prepaid account?
You can recharge your Digi prepaid account by using the Digi app, visiting a Digi store, or purchasing a Digi reload card.
Conclusion
In conclusion, Digi Malaysia Call Center is an excellent choice for customers who seek reliable and cost-effective digital services. With its innovative products, excellent customer service, and commitment to corporate social responsibility, Digi is more than just a telecommunications company. So, if you are looking for exceptional digital services, choose Digi Malaysia Call Center.
Closing Statement with Disclaimer
Thank you for reading our article on Digi Malaysia Call Center. The information provided in this article is accurate and up-to-date as of the writing. However, please note that some information may be subject to change without prior notice. We are not responsible for any loss or damage resulting from the use of the information provided in this article. Please contact Digi Malaysia Call Center for the latest and most accurate information.