The Introduction to Derek Jasa Marga
Welcome to our article about Derek Jasa Marga call center! In today’s fast-paced world, where people are always on the go, providing quality customer service has become crucial for businesses of all sizes. Derek Jasa Marga, being one of the leading toll-road operators in Indonesia, understands the importance of providing excellent customer service to their customers.
With over 35 years of experience in managing and operating toll roads in Indonesia, Derek Jasa Marga has become a household name in the country. Their call center, which operates 24/7, plays a vital role in ensuring that customers receive quick and efficient assistance whenever they need it.
In this article, we will delve into the various aspects of Derek Jasa Marga call center, its services, how it operates, and the kind of customer support it provides. We hope that this article will provide valuable insights into the workings of one of the most recognized companies in Indonesia.
The History of Derek Jasa Marga
Derek Jasa Marga, which is also known as PT Jasa Marga (Persero) Tbk, was established in 1978 as a state-owned enterprise in Indonesia. Over the years, the company has emerged as one of the leading toll-road operators in the country. With a vast network of highways and toll roads, Derek Jasa Marga connects major cities in Indonesia and has become an essential part of the country’s infrastructure.
As a public company listed on the Indonesia Stock Exchange, Derek Jasa Marga has been committed to providing top-quality services to its customers. One of the ways it achieves this is through its call center, which plays a vital role in managing customer queries and complaints.
The Services Offered by Derek Jasa Marga Call Center
The Derek Jasa Marga call center offers a wide range of services to its customers. These services include:
| Service | Description |
| Information | Customers can call the Derek Jasa Marga call center to get information about tolls, routes, and other services provided by the company. |
| Complaints | If customers experience any problems while using Derek Jasa Marga’s services, they can call the call center to lodge a complaint. |
| Emergency Assistance | In case of an emergency, customers can call the call center to get immediate help and assistance. |
| Feedback | The call center welcomes feedback from customers regarding their services, and they use this feedback to improve their offerings in the future. |
The Operations of Derek Jasa Marga Call Center
The Derek Jasa Marga call center operates 24/7, and customers can call them at any time of the day. The call center’s phone numbers are prominently displayed on their website and other communication channels.
The company has a team of trained professionals who handle customer queries and complaints efficiently. They are fluent in both English and Bahasa Indonesia, which makes it easier for them to communicate with customers from different parts of the world.
The Customer Support Provided by Derek Jasa Marga Call Center
One of the company’s primary goals is to provide excellent customer support to its customers. The Derek Jasa Marga call center has a team of dedicated professionals who take pride in providing prompt and efficient services to their customers.
Their customer support team is trained to handle all kinds of queries and complaints. They are patient, courteous, and always willing to go the extra mile to help their customers. Whether it is providing information about tolls or providing emergency assistance, the team is always ready to help.
The FAQs about Derek Jasa Marga Call Center
1. What are the phone numbers of Derek Jasa Marga call center?
The phone numbers of Derek Jasa Marga call center are (+6221) 8088 1088 and 500 181.
2. What services can I avail of by calling the Derek Jasa Marga call center?
You can get information about tolls, routes, and other services provided by the company, lodge a complaint, get immediate assistance in case of an emergency, and provide feedback to the company by calling the Derek Jasa Marga call center.
3. What are the operating hours of Derek Jasa Marga call center?
The call center operates 24/7.
4. Are the call center professionals fluent in English?
Yes, the professionals at Derek Jasa Marga call center are fluent in both English and Bahasa Indonesia.
5. How does Derek Jasa Marga ensure quality customer support?
Derek Jasa Marga ensures quality customer support by having a team of dedicated professionals who are trained to handle all kinds of queries and complaints. They are patient, courteous, and always willing to go the extra mile to help their customers.
6. How can I provide feedback to Derek Jasa Marga?
You can provide feedback to Derek Jasa Marga by calling their call center or by using the feedback form available on their website.
7. Does Derek Jasa Marga provide emergency assistance?
Yes, Derek Jasa Marga provides emergency assistance to its customers.
8. What are the different modes of payment accepted by Derek Jasa Marga?
Derek Jasa Marga accepts payments through cash, credit cards, and electronic payment methods such as e-wallets and internet banking.
9. How can I check my toll balance with Derek Jasa Marga?
You can check your toll balance with Derek Jasa Marga by visiting their website or by calling their call center.
10. Can I get a refund for unused toll credits with Derek Jasa Marga?
Yes, you can get a refund for unused toll credits with Derek Jasa Marga.
11. Are there any discounts available on tolls with Derek Jasa Marga?
Yes, Derek Jasa Marga offers discounts on tolls for frequent users and those who use electronic payment methods.
12. How can I report a lost or stolen e-toll card?
You can report a lost or stolen e-toll card by calling the Derek Jasa Marga call center.
13. What are the different toll roads managed by Derek Jasa Marga?
Derek Jasa Marga manages several toll roads, including the Jakarta-Cikampek toll road, the Jakarta-Tangerang toll road, and the Tangerang-Merak toll road.
The Conclusion: Why Choose Derek Jasa Marga Call Center?
Derek Jasa Marga is a trusted name in Indonesia, known for its commitment to providing top-quality services to its customers. Their call center operates 24/7 and provides a wide range of services, including information, emergency assistance, and complaints management.
Their team of trained professionals provides excellent customer support and is always willing to go the extra mile to help their customers. With discounts on tolls, various modes of payments, and the option to get a refund for unused toll credits, Derek Jasa Marga makes traveling on toll roads hassle-free.
If you’re looking for a reliable toll-road operator and an excellent customer support experience, Derek Jasa Marga is the way to go!
The Closing Statement with Disclaimer
This article about Derek Jasa Marga call center is intended for informational purposes only. The information provided here is accurate to the best of our knowledge at the time of writing. However, we recommend that you contact Derek Jasa Marga’s call center or visit their website to get the latest information about their services.
We do not represent Derek Jasa Marga or any other toll-road operator. We are not responsible for any inaccuracies or errors in the information provided in this article. We encourage you to do your research before making any decisions based on the information provided here.