Introduction
Greetings and welcome to our ultimate guide to dayshift Makati call centers! Are you looking for a job in the BPO industry in the Philippines? Or are you simply curious about what goes on during a dayshift in Makati’s bustling city center? Look no further – we have all the information you need right here.
With the changing global landscape and the rise of remote work, the BPO industry remains a key player in the Philippine economy. In fact, as of 2021, the BPO industry is projected to generate revenues of up to $27 billion USD. Makati City, being the country’s financial hub, is home to numerous BPO companies that operate 24/7. In this article, we will focus on the dayshift operations of these companies, particularly those located in Makati.
Whether you are a potential employee or just someone who wants to know more about the industry, sit back and read on. We will provide a detailed guide to dayshift Makati call centers, including their location, work hours, salary range, and more.
What is a BPO?
Before we dive into the specifics of dayshift Makati call centers, let us first define what a BPO is. BPO stands for Business Process Outsourcing, which refers to the practice of contracting third-party service providers to handle certain business operations. These operations can range from customer service and technical support to accounting and human resources management. In the Philippines, the BPO industry has been steadily growing over the past few decades, mainly due to the country’s large pool of English-speaking and tech-savvy workers, as well as government incentives to promote foreign investments.
What is Dayshift?
Dayshift, as the name implies, refers to the shift in which an employee works during the daytime. In the case of Makati call centers, dayshift usually starts at around 6 or 7 in the morning and ends at around 2 or 3 in the afternoon. This is in contrast to the night shift, which typically starts at around 9 or 10 in the evening and ends at around 6 or 7 in the morning. Dayshift work hours are preferred by many employees, as they allow for better work-life balance and more time to spend with family and friends.
Dayshift Makati Call Centers
Makati City is home to some of the country’s largest and most reputable BPO companies. These companies offer a wide range of services, from voice-based and non-voice services to IT and software development. Here are some of the most prominent dayshift Makati call centers:
| Company Name | Location | Services Offered | Salary Range |
|---|---|---|---|
| Accenture | Ayala Avenue | Customer Service, Technical Support, Finance and Accounting, IT Services | Php 20,000 – Php 40,000 |
| JPMorgan Chase & Co. | Ayala Triangle | Customer Service, Sales, Collections, Back Office | Php 20,000 – Php 45,000 |
| Sitel | Glorietta | Customer Service, Sales, Technical Support, Social Media Management | Php 17,000 – Php 25,000 |
| Teleperformance | Ayala Avenue | Customer Service, Technical Support, Sales, Social Media Management | Php 18,000 – Php 25,000 |
| Concentrix | Valero Street | Customer Service, Technical Support, Sales, Retention, Fraud Prevention | Php 18,000 – Php 25,000 |
Location of Dayshift Makati Call Centers
Most dayshift Makati call centers are located in the central business district, which covers areas such as Ayala Avenue, Makati Avenue, and Paseo de Roxas. These areas are easily accessible via public transportation, such as buses, jeepneys, and trains. Some call centers are also located in or near shopping malls, such as Glorietta and Greenbelt, making it convenient for employees to run errands after work.
Services Offered in Dayshift Makati Call Centers
As mentioned earlier, dayshift Makati call centers offer a wide range of services, depending on the company and the client they are servicing. The most common services offered include customer service, technical support, sales, and back-office support. Some call centers also offer more specialized services, such as social media management, fraud prevention, and IT services.
Salary Range in Dayshift Makati Call Centers
The salary range in dayshift Makati call centers varies depending on the company and the position. The minimum wage in the Philippines is currently set at Php 537 per day or Php 13,962 per month, but most call centers offer higher salaries than this. Entry-level positions usually offer salaries ranging from Php 17,000 to Php 20,000, while more senior positions can offer salaries of up to Php 45,000 or more.
Benefits of Working in Dayshift Makati Call Centers
Working in dayshift Makati call centers has several benefits, such as:
- More regular work hours compared to night shift
- Better work-life balance
- Opportunities for career growth and development
- Competitive salary and benefits packages
- Access to various amenities and facilities in the central business district
Requirements for Working in Dayshift Makati Call Centers
To work in a dayshift Makati call center, you must meet certain requirements, such as:
- At least 18 years old
- Fluent in English (both oral and written)
- Good communication and interpersonal skills
- Willingness to work in a fast-paced environment
- Ability to work under pressure and handle difficult customers
- Basic computer literacy and typing skills
Application Process for Dayshift Makati Call Centers
The application process for dayshift Makati call centers typically involves the following:
- Submission of resume or online application
- Initial screening (usually via phone or online interview)
- Written exams (such as language proficiency or typing tests)
- Face-to-face or panel interview
- Job offer and contract signing
FAQs
1. What is the difference between dayshift and night shift in Makati call centers?
Dayshift refers to the shift in which an employee works during the daytime, usually from 6 or 7 in the morning to 2 or 3 in the afternoon. Night shift, on the other hand, refers to the shift in which an employee works during the nighttime, usually from 9 or 10 in the evening to 6 or 7 in the morning.
2. How do I apply for a job in a dayshift Makati call center?
The application process for dayshift Makati call centers typically involves the submission of a resume or online application, initial screening, written exams, face-to-face or panel interview, and job offer and contract signing.
3. What are the common services offered in dayshift Makati call centers?
The common services offered in dayshift Makati call centers include customer service, technical support, sales, and back-office support. Some call centers also offer more specialized services, such as social media management, fraud prevention, and IT services.
4. What are the requirements for working in dayshift Makati call centers?
To work in a dayshift Makati call center, you must meet certain requirements, such as being at least 18 years old, fluent in English, and having good communication and interpersonal skills.
5. What are the benefits of working in dayshift Makati call centers?
Some of the benefits of working in dayshift Makati call centers include better work-life balance, opportunities for career growth and development, competitive salary and benefits packages, and access to various amenities and facilities in the central business district.
6. What is a BPO?
BPO stands for Business Process Outsourcing, which refers to the practice of contracting third-party service providers to handle certain business operations. These operations can range from customer service and technical support to accounting and human resources management.
7. How much is the salary range in dayshift Makati call centers?
The salary range in dayshift Makati call centers varies depending on the company and the position. Entry-level positions usually offer salaries ranging from Php 17,000 to Php 20,000, while more senior positions can offer salaries of up to Php 45,000 or more.
Conclusion
Thank you for reading our comprehensive guide to dayshift Makati call centers! We hope that this article has provided you with valuable information about the industry, the companies, and the opportunities available in Makati. Whether you are a job-seeker or just someone who wants to learn more about the BPO industry, we hope that you have found this article informative and engaging.
If you have any questions or comments, please feel free to leave them below. We would love to hear from you! And if you are interested in applying for a job in a dayshift Makati call center, we encourage you to do so. Who knows? Your next career opportunity could be just around the corner.
Closing Statement with Disclaimer
The information provided in this article is for informational purposes only. We do not guarantee the accuracy, completeness, or timeliness of the information presented herein. We are not liable for any errors or omissions, or for any damages arising from the use of the information provided in this article. The reader should always conduct their own research and due diligence before making any decisions or taking any actions based on the information presented herein.
Furthermore, this article does not serve as legal or professional advice. The reader should always seek the advice of a qualified professional before making any decisions or taking any actions based on the information presented herein.