Greetings to all call center enthusiasts! Are you curious about the benefits of working in a dayshift in Technohub call center? Do you want to know how this work schedule can affect the productivity of agents? If yes, then this article is perfect for you! Here, we will explore the dayshift schedule in Technohub call center and its advantages in terms of work-life balance, physical health, and career growth. So, let’s dive in and discover how this schedule can make your call center career more fulfilling and satisfying!
Introduction
Technohub is a well-known hub of BPO companies in the Philippines. It houses various call centers that offer quality customer service to clients around the globe. One of the schedules that these call centers offer is the dayshift schedule, which is highly preferred by many agents. The dayshift schedule in Technohub call center usually starts at 6 or 7 in the morning and ends in the afternoon or early evening. This schedule is different from the night shift, which is commonly associated with call center work. The dayshift schedule is highly coveted because of its positive impact on the lifestyle and well-being of agents.
What is the Dayshift Schedule in Technohub Call Center?
The dayshift schedule in Technohub call center is a work schedule that runs from morning to early evening. It usually starts at 6 or 7 in the morning and ends at 2 or 3 in the afternoon, depending on the company’s policy. This schedule is different from the night shift, which usually starts at 9 or 10 in the evening and ends in the morning or early afternoon. The dayshift schedule is preferred by many agents because it allows them to have a regular sleeping pattern and to spend more time with their families or friends.
What are the Benefits of Working in a Dayshift in Technohub Call Center?
| Benefits | Explanation |
|---|---|
| Work-Life Balance | The dayshift schedule allows agents to have a regular sleeping pattern and to spend more time with their families or friends. |
| Physical Health | The dayshift schedule reduces the risk of health problems such as sleep deprivation, anxiety, and depression. |
| Career Growth | The dayshift schedule allows agents to have more opportunities for career growth and development. |
Aside from work-life balance, physical health, and career growth, there are other benefits that agents can enjoy when working in a dayshift in Technohub call center. These benefits include:
What are the Other Benefits of Working in a Dayshift in Technohub Call Center?
1. More time for self-improvement and personal hobbies
2. Better work conditions and facilities
3. More opportunities to interact with clients during their working hours
4. Higher rates and incentives compared to night shift schedules
5. Lower chances of encountering security risks or accidents
6. Easier access to transportation and public services
7. Reduced stress and mental fatigue
How Does the Dayshift Schedule Affect Productivity?
The dayshift schedule has a positive effect on the productivity of agents. Since the schedule allows agents to have a regular sleeping pattern and to spend more time with their families or friends, they become more motivated and focused at work. The reduced stress and mental fatigue also contribute to their overall performance. Moreover, the dayshift schedule allows agents to interact with clients during their working hours, which can result in better customer service and higher satisfaction ratings.
Dayshift in Technohub Call Center: A Detailed Explanation
Now that we have discussed the benefits of working in a dayshift in Technohub call center, let us delve deeper into how this schedule is implemented in actual call centers. In this section, we will discuss the following topics:
1. Recruitment and Hiring Process
Call centers that offer dayshift schedules usually have different hiring processes compared to those that offer night shifts. Since the dayshift schedule is highly coveted, the recruitment process is more competitive and selective. Companies often screen candidates based on their availability, experience, language proficiency, and personality fit for the schedule. They also provide additional training and support to agents who will work in the dayshift schedule.
2. Workload and Tasks
The workload and tasks of agents in the dayshift schedule are similar to those in the night shift. They handle customer inquiries, troubleshoot technical problems, and provide solutions to customers’ needs. However, since the dayshift schedule is usually the peak hours of customer interaction, agents need to be more proactive and responsive to customer needs. They also need to be more patient and empathetic since they are the first point of contact for customers.
3. Work Environment and Facilities
The work environment and facilities in the dayshift schedule are generally better than those in the night shift. Since the schedule is during regular working hours, the facilities are cleaner, safer, and more accessible. There are also fewer distractions and disturbances in the office since most of the employees are at work during the same time. The workstations, computers, and tools are also well-maintained and updated.
4. Management and Support
The management and support in the dayshift schedule are more organized and efficient than those in the night shift. The supervisors and managers are more available and responsive to agents’ needs and concerns. They also provide regular feedback and evaluation to agents to help them improve their performance. The support team is also more accessible and helpful since they are working during office hours.
5. Training and Development
The training and development in the dayshift schedule are also more comprehensive and structured than those in the night shift. Companies provide more training on customer service, product knowledge, and soft skills to help agents become more competent in their roles. They also offer more opportunities for career growth and development, such as leadership programs, skills workshops, and cross-functional trainings.
6. Salary and Benefits
The salary and benefits in the dayshift schedule are generally higher than those in the night shift. Since the schedule is during office hours, agents often receive higher salary rates, incentives, and perks such as health insurance, retirement plans, and vacation leaves. The companies also offer more opportunities for overtime pay since the schedule is during the peak hours of customer interaction.
7. Career Trajectory and Advancement
The dayshift schedule provides more opportunities for career trajectory and advancement than the night shift. Since the schedule is during office hours, agents have more chances to interact with clients and showcase their skills and competencies. They also have more chances to attend leadership programs, mentorship sessions, and career talks. These opportunities can help them become more competent and confident in their roles and move up the career ladder faster.
FAQs About Dayshift in Technohub Call Center
1. What are the requirements for working in a dayshift in Technohub call center?
The requirements for working in a dayshift in Technohub call center vary depending on the company’s policy. Generally, companies look for candidates who are available to work during office hours, have excellent communication skills, and can handle customer inquiries effectively.
2. What are the usual working hours for the dayshift schedule in Technohub call center?
The usual working hours for the dayshift schedule in Technohub call center start at 6 or 7 in the morning and end at 2 or 3 in the afternoon. However, the exact schedule may vary depending on the company’s policy and the client’s location.
3. What are the benefits of working in a dayshift in Technohub c
all center?
The benefits of working in a dayshift in Technohub call center include work-life balance, physical health, career growth, more time for personal hobbies, better work conditions, higher rates and incentives, reduced stress and mental fatigue, and easier access to transportation and public services.
4. What are the differences between the dayshift and the night shift in Technohub call center?
The differences between the dayshift and the night shift in Technohub call center include the working hours, workload, work environment, management and support, training and development, salary and benefits, and career trajectory and advancement.
5. Can I switch from the night shift to the dayshift in Technohub call center?
Yes, you can switch from the night shift to the dayshift in Technohub call center if there are available slots and if you meet the qualifications for the schedule. However, the process may vary depending on the company’s policy, and you may need to undergo additional training and evaluation.
6. What are the challenges of working in a dayshift in Technohub call center?
The challenges of working in a dayshift in Technohub call center include the high competition for slots, the need to be more proactive and responsive to customer needs, and the potential for work-related stress and fatigue.
7. How can I excel in my role as an agent in the dayshift schedule in Technohub call center?
You can excel in your role as an agent in the dayshift schedule in Technohub call center by improving your communication skills, product knowledge, and soft skills such as empathy, patience, and problem-solving. You can also seek feedback and evaluation from your supervisors and managers and attend skills workshops and training programs.
8. How can I maintain a work-life balance while working in a dayshift in Technohub call center?
You can maintain a work-life balance while working in a dayshift in Technohub call center by establishing a regular sleeping pattern, scheduling your free time effectively, prioritizing your activities, and engaging in stress-reducing activities such as exercise or meditation.
9. What are the qualifications for promotion in the dayshift schedule in Technohub call center?
The qualifications for promotion in the dayshift schedule in Technohub call center vary depending on the company’s policy and the role you are aiming for. Generally, companies look for agents who have excellent performance ratings, good communication and leadership skills, and a strong work ethic. They also consider the agent’s tenure, attendance, and reliability.
10. How can I deal with difficult customers in the dayshift schedule in Technohub call center?
You can deal with difficult customers in the dayshift schedule in Technohub call center by remaining calm and professional, actively listening to their concerns, empathizing with them, and providing effective solutions. You can also seek support and guidance from your supervisors and managers if the situation becomes too challenging.
11. What are the common misconceptions about the dayshift schedule in Technohub call center?
The common misconceptions about the dayshift schedule in Technohub call center include that it is less challenging and less rewarding than the night shift schedule, that it is only for those who have a regular 9 to 5 job, and that it is less competitive and less selective than the night shift schedule.
12. Can I request for a specific dayshift schedule in Technohub call center?
Yes, you can request for a specific dayshift schedule in Technohub call center if there are available slots and if you meet the qualifications for the schedule. However, the process may vary depending on the company’s policy, and you may need to undergo additional evaluation and training.
13. How can I cope with the changing demands of the dayshift schedule in Technohub call center?
You can cope with the changing demands of the dayshift schedule in Technohub call center by being flexible and adaptable to different situations, seeking feedback and guidance from your supervisors and managers, and continuously improving your skills and competencies. You can also engage in stress-reducing activities and maintain a positive attitude towards work and life.
Conclusion
In conclusion, the dayshift schedule in Technohub call center is a highly productive and rewarding work schedule that offers numerous benefits to agents. It allows them to have a regular sleeping pattern, spend more time with their families or friends, and have more opportunities for career growth and development. The dayshift schedule also has a positive impact on the physical health and well-being of agents and contributes to better customer service and satisfaction. If you are an agent who wants to experience a more fulfilling and satisfying call center career, consider applying for a dayshift schedule in Technohub call center. You will surely enjoy the advantages and opportunities that this schedule has to offer!
Take Action Now!
If you are interested in applying for a dayshift schedule in Technohub call center, start researching companies that offer this schedule and check their recruitment requirements and processes. Make sure to prepare your resume, cover letter, and portfolio to showcase your skills and competencies. Attend career fairs or job interviews to learn more about the job opportunities and the companies’ culture and values. Prepare yourself mentally and emotionally for the challenges and rewards of working in a dayshift in Technohub call center.
Closing Statement with Disclaimer
Disclaimer: The information presented in this article is for educational and informational purposes only. The views and opinions expressed in this article do not necessarily reflect the policy or position of any company or organization. The author and the publisher do not guarantee the accuracy, completeness, or validity of any information in this article. The reader is solely responsible for any actions or decisions they make based on the information presented in this article.
Are you ready to take the next step in your call center career? Do you want to experience the benefits and advantages of working in a dayshift in Technohub call center? Then, take action now and explore the opportunities that await you! Good luck and happy job hunting!