Introduction
Welcome to our comprehensive guide about the benefits of working on dayshift in a Cebu call center. If you’re considering a job in the BPO industry and aim to maintain a work-life balance, then this article is perfect for you. In this article, we’ll be discussing the unique features and advantages of Cebu as a call center hub in the Philippines. We’ll also delve into the different factors that make working in a dayshift more favorable than a night shift.
Throughout this article, we’ll be using emojis to emphasize key points, so keep your eyes peeled for those fun icons!
About Cebu City and the Call Center Industry
Cebu City is one of the most popular business districts in the Philippines. It’s known for its dynamic culture, breathtaking natural scenery, and welcoming people. The city’s BPO industry comprises a significant portion of its economic activity. In 2020, it was ranked fourth in the world outsourcing index according to Tholons Services Globalization Index.
Call centers are the top service providers in Cebu’s BPO industry. They cater to clients from different countries, including the United States, Australia, and the United Kingdom. Depending on the client’s location, the call center’s employees may work on either a dayshift or a night shift.
What is Dayshift?
Dayshift refers to a work schedule that usually falls between 8:00 AM to 5:00 PM. In a call center setting, agents who are on dayshift cater to clients who are in the same time zone as the Philippines or those who are within 2-3 hours ahead or behind the country.
Advantages of Working on Dayshift in a Call Center
1. Consistent Work Schedule
Working on dayshift in a call center offers a consistent work schedule. Employees can enjoy a regular work routine and plan their daily activities around their work schedule. This setup helps them maintain a work-life balance while ensuring their productivity at work.
2. Lower Chance of Burnout
Many studies have shown that working in a night shift can result in a higher risk of burnout. This is because the body’s natural circadian rhythm is disrupted when an individual works at night. On the other hand, working on dayshift enables individuals to follow their natural body clock, leading to a lower chance of burnout.
3. Better Health and Well-being
Because dayshift allows employees to follow a regular sleep schedule, they are less likely to experience health problems such as insomnia, depression, and anxiety. Additionally, individuals who work on dayshift have more opportunities to exercise and engage in leisure activities that benefit their physical and mental health.
4. Higher Pay
In some call centers, employees who work on dayshift may receive a higher rate of pay compared to those who work on night shift. This is because working on dayshift is considered more desirable and entails fewer health risks than working in a night shift.
5. Better Social Life
Working on dayshift allows employees to spend more time with their family and friends. They can participate in social events and activities that usually take place during the day. It also enables them to maintain a healthy work-life balance while pursuing their hobbies and interests outside of work.
The Cebu Call Center Industry’s Dayshift
1. Top Dayshift Call Centers in Cebu
| Call Center Name | Location | Services Offered |
|---|---|---|
| Sitel Philippines | Cebu City | Customer service, sales |
| Tech Mahindra | Cebu City | IT support, back-office outsourcing |
| Sutherland Global Services | Lapu-Lapu City | Technical support, customer service |
| Teletech | Cebu City | Customer service, technical support |
2. Salary and Benefits
The salary and benefits of employees who work on dayshift in a Cebu call center vary depending on the company and the employee’s experience. However, on average, they can earn a salary of PHP 15,000 to PHP 25,000 per month.
Additionally, call centers in Cebu offer various benefits such as health insurance, paid time off, and even free meals. They also provide opportunities for career growth and development, making them an attractive option for job seekers in the BPO industry.
3. Job Opportunities
The Cebu call center industry offers a wide range of job opportunities for individuals with different skill sets and educational backgrounds. Some of the most common positions available for dayshift workers include customer service representatives, technical support specialists, and sales representatives.
FAQs About Dayshift Cebu Call Center Jobs
1. What is the work schedule of dayshift call center employees?
Dayshift call center employees usually work from 8:00 AM to 5:00 PM.
2. Do dayshift call center employees earn more than night shift workers?
In some call centers, dayshift workers may earn a higher rate of pay compared to night shift workers.
3. What are the common job positions available for dayshift workers in a call center?
Common job positions for dayshift workers in a call center include customer service representatives, technical support specialists, and sales representatives.
4. What are the benefits of working on dayshift in a call center?
Benefits of working on dayshift in a call center include a consistent work schedule, better health and well-being, and higher pay.
5. What is the Cebu call center industry’s ranking in the world outsourcing index?
The Cebu call center industry is ranked fourth in the world outsourcing index, according to Tholons Services Globalization Index.
6. What are the requirements to work in a Cebu call center?
The requirements to work in a Cebu call center depend on the company and the position. However, most call centers require a high school diploma or equivalent and excellent communication skills.
7. How can I apply for a dayshift call center job in Cebu?
You can apply for a dayshift call center job in Cebu by checking job postings on the company’s website or job portals such as Jobstreet and Indeed. You can also go directly to the company’s recruitment office to submit your resume and requirements.
Conclusion
In conclusion, working on dayshift in a Cebu call center offers numerous advantages that can help individuals maintain a work-life balance while achieving their career goals. With a consistent work schedule, better health and well-being, higher pay, and better social life, dayshift work is an attractive option for job seekers in the BPO industry.
If you’re interested in pursuing a career in a Cebu call center, start by checking out the top dayshift call centers in the city and the different job opportunities available. Don’t forget to polish your communication skills and resume to increase your chances of landing your dream job.
Take action now and start exploring the exciting world of Cebu call center jobs!
Closing Statement with Disclaimer
The information provided in this article is for informational purposes only. We do not guarantee job placement or any specific salary for job seekers who apply to a Cebu call center. Individual salary and job opportunities may vary depending on the company and the employee’s experience. Please consult with the company’s recruitment office for detailed information regarding the application process and job requirements.