Greetings from the World of Outsourcing!
As the business landscape continues to evolve, outsourcing has become a cornerstone in achieving growth and development. From the information technology industry to customer service, outsourcing has helped businesses of all sizes maximize their resources and maximize their capabilities. One of the leading Business Process Outsourcing (BPO) companies in the world today is CTS Call Center.
With its commitment to excellence, innovation, and client satisfaction, CTS Call Center has established itself as a key player in the outsourcing industry. From its humble beginnings in 2001, CTS Call Center has grown exponentially, providing various services in different industries and becoming a go-to solution for businesses worldwide. In this article, we will provide a comprehensive overview of CTS Call Center, highlighting its history, services, achievements, and future plans.
👉 What is CTS Call Center?
CTS Call Center is a BPO company that provides world-class services to businesses worldwide. With two decades of experience, CTS Call Center has become a household name in the outsourcing industry, offering comprehensive services that cater to the needs of businesses of all sizes. From customer service to technical support, data entry, and back-office operations, CTS Call Center’s services are tailored to help businesses streamline their operations and boost their productivity.
👉 The History of CTS Call Center
Founded in 2001, CTS Call Center started as a small company with only a handful of employees. However, with its dedication to providing excellent services, CTS Call Center quickly made a name for itself, earning the trust of some of the world’s biggest corporations. Over the years, CTS Call Center has evolved, expanding its services and acquiring other companies to further enhance its capabilities.
Today, CTS Call Center has over 4,000 employees working in different locations worldwide, providing services to clients across different industries. Despite its growth, CTS Call Center has remained committed to its core values, focusing on excellence, innovation, and client satisfaction.
👉 Services Offered by CTS Call Center
CTS Call Center offers a wide range of services that cater to the needs of businesses in different industries. Its services include:
| Service | Description |
|---|---|
| Customer Service | 24/7 multilingual customer service support via phone, email, chat, or social media |
| Technical Support | Expert technical support services to ensure smooth operations, minimize downtime, and enhance performance |
| Data Entry | High-quality data entry services that ensure accuracy, speed, and reliability |
| Back-Office Support | Efficient back-office support services that help businesses streamline their operations and reduce costs |
| Lead Generation | Effective lead generation services that help businesses grow their customer base and increase their revenue |
| Sales and Telemarketing | Professional sales and telemarketing services that help businesses achieve their sales targets and maximize their profitability |
| Virtual Assistance | Reliable virtual assistance services that help businesses focus on their core competencies and achieve their goals |
👉 Why Choose CTS Call Center?
There are numerous reasons why businesses choose CTS Call Center as their outsourcing partner. Some of these reasons include:
Expertise: CTS Call Center has over two decades of experience in providing world-class outsourcing services.
Global Presence: With locations in different parts of the world, CTS Call Center can provide services to businesses worldwide.
State-of-the-Art Technology: CTS Call Center uses the latest technology and tools to ensure efficiency, accuracy, and security in its operations.
Customized Services: CTS Call Center provides services that are tailored to the specific needs and requirements of its clients.
Cost Savings: By outsourcing to CTS Call Center, businesses can save up to 70% on their operational costs.
👉 Achievements and Awards
Over the years, CTS Call Center has received numerous accolades and awards, recognizing its excellence, innovation, and commitment to client satisfaction. Some of these awards include:
ISO 9001:2015 Certification: CTS Call Center is ISO 9001:2015 certified, ensuring quality management and service delivery.
Outsourcing World Summit Award: CTS Call Center won the Outsourcing World Summit Award for Best Young BPO Company in 2008.
International ICT Awards: CTS Call Center received the International ICT Awards for Best Philippine-based Company of the Year in 2010 and 2011.
👉 Future Plans
As CTS Call Center continues to expand and grow, it remains committed to its core values of excellence, innovation, and client satisfaction. Moving forward, CTS Call Center plans to:
Invest in Technology: CTS Call Center plans to invest in state-of-the-art technology to improve its operations and services.
Expand its Services: CTS Call Center plans to expand its services to cater to the needs of businesses in different industries.
Establish more Locations: CTS Call Center plans to establish more locations to provide services to businesses worldwide.
👉 Frequently Asked Questions About CTS Call Center
Q1: What industries does CTS Call Center cater to?
A1: CTS Call Center provides services to businesses in different industries, including information technology, healthcare, finance, telecommunications, and more.
Q2: How many employees does CTS Call Center have?
A2: CTS Call Center has over 4,000 employees working in different locations worldwide.
Q3: How does CTS Call Center ensure data security?
A3: CTS Call Center uses state-of-the-art security measures, including firewalls, encryption, and secure servers, to ensure data security and confidentiality.
Q4: Are CTS Call Center’s services customizable?
A4: Yes, CTS Call Center provides services that are tailored to the specific needs and requirements of its clients.
Q5: Can CTS Call Center provide multilingual services?
A5: Yes, CTS Call Center provides 24/7 multilingual customer service support via phone, email, chat, or social media.
Q6: Does CTS Call Center offer technical support services?
A6: Yes, CTS Call Center offers expert technical support services to ensure smooth operations, minimize downtime, and enhance performance.
Q7: What is the turnaround time for CTS Call Center’s services?
A7: The turnaround time for CTS Call Center’s services depends on the specific needs and requirements of its clients.
Q8: How does CTS Call Center ensure quality management?
A8: CTS Call Center is ISO 9001:2015 certified, ensuring quality management and service delivery.
Q9: What is CTS Call Center’s approach to customer service?
A9: CTS Call Center’s approach to customer service is focused on providing excellent service, building relationships, and ensuring customer satisfaction.
Q10: How can businesses partner with CTS Call Center?
A10: Businesses can partner with CTS Call Center by visiting its website, filling out the contact form, and providing their specific needs and requirements.
Q11: How can businesses save on operational costs by outsourcing to CTS Call Center?
A11: By outsourcing to CTS Call Center, businesses can save up to 70% on their operational costs.
Q12: Does CTS Call Center provide virtual assistance services?
A12: Yes, CTS Call Center provides reliable virtual assistance services that help businesses focus on their core competencies and achieve their goals.
Q13: Can businesses expect professionalism and efficiency from CTS Call Center’s sales and telemarketing services?
A13: Yes, CTS Call Center provides professional and efficient sales and telemarketing services that help businesses achieve their sales targets and maximize their profitability.
👉 Conclusion
CTS Call Center has established itself as a key player in the outsourcing industry, providing world-class services to businesses worldwide. With its commitment to excellence, innovation, and client satisfaction, CTS Call Center has become a go-to solution for businesses of all sizes, helping them maximize their resources and capabilities. From customer service to back-office operations, CTS Call Center’s services are tailored to help businesses streamline their operations and boost their productivity. Moving forward, CTS Call Center plans to invest in technology, expand its services, and establish more locations to provide services to businesses worldwide.
If you’re considering outsourcing your business processes, CTS Call Center is an excellent choice. With its expertise, global presence, state-of-the-art technology, customized services, and cost savings, CTS Call Center can help you achieve your goals and take your business to the next level.
👉 Disclaimer
The information contained in this article is for general information purposes only. The information is provided by CTS Call Center and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the article or the information, products, services, or related graphics contained in the article for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk.