The Top Call Center in Cebu City, Philippines, That Meets the Demands of Global Businesses
Welcome to our comprehensive journal article about Convergys Cebu Call Center, where we will talk about various aspects of the company. Convergys, now part of Concentrix, is a global business services company providing customer engagement solutions to various industries around the world. The company has a strong presence in the Philippines, particularly in Cebu City, where they have established their flagship call center operation. Since its establishment in 2003, Convergys Cebu has been a vital part of the economy of the city, providing job opportunities to thousands of people and driving economic growth.
Founded in 1998, Convergys has grown to become a global leader in customer management. The company operates in 40 countries around the world, with over 275 call centers and employs more than 275,000 people worldwide. In 2018, the company was acquired by Concentrix, a subsidiary of SYNNEX Corporation. The acquisition made Concentrix the second-largest global provider of customer engagement services, with a revenue of over $4.7 billion.
What Makes Convergys Cebu Call Center Stand Out?
Convergys Cebu Call Center is a reliable partner for providing high-quality customer service solutions to global businesses. The company has a robust infrastructure that allows it to provide 24/7 support to its clients. With its state-of-the-art facilities, advanced technology, and a highly skilled workforce, Convergys Cebu Call Center delivers outstanding results that meet the demands of its clients.
Convergys Cebu Call Center has been awarded several recognitions for its outstanding service delivery. In 2017, the company received the Best Contact Center and BPO Company award from the International ICT Awards Philippines for the fourth time. The company also received the Top Employer Award from the Top Employers Institute in 2019. These awards are a testament to the company’s commitment to providing high-quality customer service solutions.
Services Offered by Convergys Cebu Call Center:
Convergys Cebu Call Center offers a wide range of customer service solutions to global businesses. Some of the services offered by the company include:
| Services | Description |
|---|---|
| Inbound Customer Support | 24/7 support for customers via phone, email and chat. |
| Outbound Customer Support | Telemarketing, lead generation, and surveys. |
| Technical Support | Assistance with technical issues via phone, email and chat. |
| Back Office Support | Data entry, order processing, and record keeping. |
| Social Media Management | Management of social media accounts, customer inquiry and complaints handling. |
Frequently Asked Questions (FAQs) About Convergys Cebu Call Center:
1. What is Convergys Cebu Call Center?
Convergys Cebu Call Center is a global business services provider that offers a wide range of customer engagement solutions to various industries around the world.
2. What services does Convergys Cebu Call Center offer?
Convergys Cebu Call Center offers inbound and outbound customer support, technical support, back-office support, and social media management.
3. How many call centers does Convergys have?
Convergys has more than 275 call centers in 40 countries around the world as part of Concentrix.
4. What are the recognitions received by Convergys Cebu Call Center?
Convergys Cebu Call Center has received several awards, including the Best Contact Center and BPO Company award from the International ICT Awards Philippines, the Top Employer Award from the Top Employers Institute, and the Outstanding Employer Award from the Philippine Economic Zone Authority.
5. What is the work environment like at Convergys Cebu Call Center?
Convergys Cebu Call Center offers a comfortable and professional work environment to its employees. The company provides its employees with ample training, benefits, and career advancement opportunities.
6. How can I apply for a job at Convergys Cebu Call Center?
Interested applicants may visit the company’s website or recruitment office to apply for job openings.
7. How does Convergys Cebu Call Center ensure data privacy and security?
Convergys Cebu Call Center adheres to strict data privacy and security policies and practices. The company ensures that all data and information collected from clients are kept confidential and secure.
8. What is Convergys Cebu Call Center’s performance like?
Convergys Cebu Call Center has consistently delivered excellent performance in terms of meeting client expectations and targets. The company has a high retention rate of clients, which is a testament to its excellent service quality.
9. Does Convergys Cebu Call Center offer training and development opportunities?
Yes, Convergys Cebu Call Center invests in the training and development of its employees to enhance their skills and knowledge. The company provides ample training opportunities to its employees to help them grow in their careers.
10. How does Convergys Cebu Call Center measure its success?
Convergys Cebu Call Center measures its success by the level of satisfaction of its clients, employees, and stakeholders. The company constantly monitors and evaluates its process to ensure continuous improvement and success.
11. Does Convergys Cebu Call Center have any social and environmental responsibility initiatives?
Yes, Convergys Cebu Call Center has various social and environmental responsibility initiatives. The company has been involved in various charitable and community-building activities, as well as environmental sustainability projects.
12. How does Convergys Cebu Call Center contribute to the economy of Cebu?
Convergys Cebu Call Center provides job opportunities to thousands of people in Cebu City, driving economic growth and development. The company also contributes to the local economy by paying taxes and participating in various social and environmental responsibility initiatives.
13. What are the core values of Convergys Cebu Call Center?
The core values of Convergys Cebu Call Center are integrity, teamwork, accountability, and excellence. The company takes pride in its ethical practices and highly skilled workforce.
Why Choose Convergys Cebu Call Center?
In conclusion, Convergys Cebu Call Center is a reliable partner for global businesses that require high-quality customer engagement solutions. The company has a proven track record in delivering outstanding results that meet the needs of its clients. With its robust infrastructure, advanced technology, and highly skilled workforce, Convergys Cebu Call Center continues to be a leader in the industry.
We encourage businesses to consider partnering with Convergys Cebu Call Center for their customer service needs. By choosing Convergys Cebu Call Center, businesses can be assured of receiving excellent service delivery that will meet their demands and exceed their expectations.
Disclaimer:
This article is for informational purposes only. We do not represent Convergys, Concentrix or any of their affiliates. The information provided in this article is based on publicly available sources and our research. We do not guarantee the accuracy, completeness, or timeliness of the information presented in this article. We recommend that readers seek independent professional advice before making any decisions based on the information presented in this article.