Introduction
Greetings, aspiring call center agents! So, you’ve landed an interview, and now you’re wondering what comes next? Fear not, for we have got you covered with the ultimate guide to ace your call center job interview. But before we delve into the nitty-gritty, let’s discuss the importance of a psikotes, or psychological test, in call center hiring.
As a call center agent, your job involves communicating with customers, solving their problems, and providing assistance. Hence, call center companies look for candidates who are not only skilled in these aspects, but also possess the right personality traits and work ethics. This is where the psychological test comes in.
A psikotes aims to evaluate a candidate’s cognitive abilities, personality traits, and emotional intelligence. It helps recruiters determine whether the candidate is a good fit for the company and the job role. So, it’s crucial to prepare well for the psikotes, and in this article, we’ll provide you with all the essential prep materials and sample questions. 😊
Why is it Important to Prepare for a Psikotes?
Preparing for a psikotes can make all the difference between acing your job interview or losing the opportunity. A well-prepared candidate is confident, calm, and able to perform well under pressure, which are the qualities that every call center company looks for in its agents. Besides, a psikotes can be nerve-wracking, and preparation can help you overcome that nervousness and excel.
Additionally, a psikotes can help you identify your strengths and weaknesses, which is valuable information for your professional and personal development. It can also give you insights into your personality traits and help you understand how you function in different situations. So, investing time and effort in preparing for the psikotes can yield long-term benefits. 💪
What to Expect in a Psikotes?
A typical psikotes for call center jobs consists of multiple-choice questions that cover various aspects of cognitive abilities, personality, and emotional intelligence. The test can be administered online or in-person, depending on the company’s preference. Usually, the test takes around 30-60 minutes to complete, and the questions can range from easy to difficult. Some of the common areas that a psikotes may cover are:
| Area | Description |
|---|---|
| Verbal Reasoning | Questions that test your ability to comprehend and analyze written passages. |
| Numerical Reasoning | Questions that test your ability to work with numbers and solve basic math problems. |
| Abstract Reasoning | Questions that test your ability to recognize patterns and solve problems using logic and reasoning. |
| Personality Traits | Questions that help assess your personality traits, such as your level of extroversion, emotional stability, and agreeableness. |
| Emotional Intelligence | Questions that test your ability to recognize and manage your emotions and empathize with others. |
Remember that there is no right or wrong answer in a psikotes. The test is designed to evaluate your skills and personality traits, and the results help the recruiters determine your suitability for the job. So, don’t worry too much about getting every question right, just do your best and stay calm.
How to Prepare for a Psikotes?
Now, let’s move on to the most crucial part, i.e., how to prepare for the psikotes. Here are some tips that can help you get started:
1. Familiarize Yourself with the Test Format
Before you start preparing, make sure you know what to expect in the psikotes. Research the test format, the types of questions, and the time limit. Understanding the test format can help you focus on the areas that need improvement and manage your time effectively.
2. Practice, Practice, Practice
The key to acing a psikotes is practice. Take as many sample tests as you can find online, and simulate the test environment as closely as possible. Set a timer for each section and try to answer as many questions as you can. Analyze your performance and identify the areas that need improvement.
3. Brush up on Your Math and Language Skills
Most psikotes cover basic math and language skills, such as reading comprehension, grammar, and vocabulary. Brushing up on these skills can help you answer the questions accurately and quickly. You can find plenty of online resources and practice tests for these skills.
4. Practice Mindfulness
A psikotes can be stressful, and mindfulness can help you stay calm and focused. Practice deep breathing, meditation, or visualization every day to reduce anxiety and improve your concentration.
5. Get Enough Rest and Nutrition
Preparing for a psikotes requires mental and physical energy, and getting enough rest and nutrition is crucial. Make sure you get at least 7-8 hours of sleep every night, and eat a balanced diet that includes whole grains, fruits, vegetables, and lean protein sources.
6. Be Confident and Positive
Lastly, be confident and positive. Believe in yourself and your abilities, and stay motivated throughout the preparation process. Visualize yourself acing the psikotes, and approach the test with a positive attitude.
Contoh Soal Psikotes: Sample Questions and Answers
Now that you know how to prepare for a psikotes, let’s take a look at some sample questions and answers. Keep in mind that these are just examples, and the actual psikotes may have different questions and formats.
Verbal Reasoning
Question: Read the following passage and answer the questions that follow.
The English language is a complex and fascinating subject that has evolved over centuries. It has borrowed words and expressions from various languages, such as Latin, Greek, French, and German. Today, English is one of the most widely spoken languages in the world, and it continues to evolve and change every day.
What is the passage about?
A. The evolution of the English language
B. The importance of learning English
C. The similarities between English and other languages
D. The impact of technology on the English language
Answer: A. The passage discusses the evolution of the English language over centuries, borrowing words from different languages.
Numerical Reasoning
Question: If 6 apples cost $1.20, how much would 15 apples cost?
A. $2.00
B. $2.40
C. $3.00
D. $3.60
Answer: B. To find the answer, you need to use proportion. 6 apples cost $1.20, which means 1 apple costs $0.20. To find the cost of 15 apples, multiply 15 by $0.20, which equals $2.40.
Abstract Reasoning
Question: Which image completes the sequence?
| 1 | 2 | 3 | 4 |
| 5 | |||
 Source: bing.com |
Source: bing.com |
Source: bing.com |
Source: bing.com |
| Source: bing.com |
Source: bing.com |
Source: bing.com |
Source: bing.com |
| Source: bing.com |
A. Image 5
B. Image 6
C. Image 7
D. Image 8
Answer: D. The sequence follows a zigzag pattern, starting from the top left corner and moving in a clockwise direction. The missing image should be a green triangle pointing down, which is image 8.
Personality Traits
Question: How often do you find yourself getting bored with your daily routine?
A. Never
B. Rarely
C. Sometimes
D. Often
E. Very often
Answer: (Your answer will depend on your personality and preferences.)
Emotional Intelligence
Question: How would you handle an angry customer who refuses to listen to your solutions?
A. Stay calm and apologize for the inconvenience.
B. Get defensive and argue with the customer.
C. Interrupt the customer and offer a different solution.
D. Listen to the customer’s complaints and empathize with their frustration.
E. Hang up the call and report the customer to your supervisor.
Answer: D. Handling angry customers is a common scenario in call center jobs, and empathy is a crucial skill to manage such situations. Listening to the customer’s complaints, acknowledging their frustration, and offering a suitable solution can help diffuse the tension and resolve the issue.
FAQs: Frequently Asked Questions
1. Can I prepare for a psikotes in one day?
It’s not advisable to prepare for a psikotes in one day, as it requires time and effort to develop the necessary skills and knowledge. However, if you have limited time, you can focus on practicing sample tests and brushing up on basic skills.
2. Can I use a calculator in a numerical reasoning test?
It depends on the company’s policy. Some companies allow the use of calculators, while others do not. Make sure you clarify this beforehand to avoid any confusion during the test.
3. How can I improve my abstract reasoning skills?
Abstract reasoning is a skill that requires practice and familiarity with patterns and logic. You can improve your abstract reasoning skills by practicing sample tests, solving puzzles and riddles, and studying logic and reasoning books.
4. What is the best way to manage stress during a psikotes?
The best way to manage stress during a psikotes is to practice mindfulness techniques, such as deep breathing, meditation, or visualization. Take breaks if necessary, and avoid overthinking or second-guessing your answers.
5. Should I answer all the questions in a psikotes even if I’m unsure?
It’s better to attempt all the questions in a psikotes, even if you’re unsure about some of them. Avoid leaving any questions unanswered, as it may affect your overall score negatively.
6. How can I improve my reading comprehension for verbal reasoning tests?
You can improve your reading comprehension skills by practicing regularly, reading different types of texts, and focusing on the main ideas and details. Highlight or underline key information, and try to summarize the passage in your own words.
7. What should I wear to a call center job interview?
You should dress professionally and conservatively for a call center job interview. Men should wear a suit or a dress shirt and pants, and women should wear a suit, a blouse and skirt, or a dress. Avoid wearing loud or flashy clothing or accessories.
8. What is emotional intelligence, and why is it important in call center jobs?
Emotional intelligence is the ability to recognize and manage one’s emotions and empathize with others. It’s a crucial skill in call center jobs, as agents frequently interact with customers who may be frustrated, angry, or upset. Having high emotional intelligence can help agents handle such situations effectively and provide satisfactory solutions.
9. Can I retake a psikotes if I fail?
It depends on the company’s policy. Some companies may allow retakes after a certain period, while others may not. Make sure you clarify this beforehand.
10. What is the best way to practice for a psikotes?
The best way to practice for a psikotes is to take as many sample tests as you can find online, and simulate the test environment as closely as possible. Analyze your performance and identify the areas that need improvement.
11. How can I improve my vocabulary for verbal reasoning tests?
You can improve your vocabulary by reading regularly, using a dictionary or a thesaurus, and learning new words every day. Make a habit of using new words in your conversations or writing, and practice contextualizing them.
12. What are some common mistakes to avoid during a psikotes?
Some common mistakes to avoid during a psikotes are:
- Not reading the instructions carefully
- Spending too much time on a single question
- Not managing your time effectively
- Guessing randomly without analyzing the question
- Getting too stressed or anxious
13. What are some good resources for psikotes preparation?
There are plenty of online resources and practice tests available for psikotes preparation. Some of the popular ones are:
- JobTestPrep
- Assessment-Training.com
- TalentQ
- Kent Test
- SHL
Conclusion
Preparing for a psikotes can be daunting, but with the right material and mindset, you can succeed. In this article, we’ve provided you with all the essential information about contoh soal psikotes, including what to expect, how to prepare, and sample questions and answers. We’ve also included some FAQs and tips to help you ace your call center job interview.
Remember, preparing for a psikotes takes time and effort, but it’s worth it. Use the tips and resources provided in this article, and stay focused and motivated throughout the preparation process. Good luck! 🍀
Disclaimer
The information provided in this article is for educational and informational purposes only. This article does not constitute professional, legal, or financial advice. Always seek the advice of a qualified professional before making any decisions related to your career or personal development. We do not guarantee the accuracy, completeness, or usefulness of any information provided in this article.